This is one of the best-stocked music stores I've visited in quite some time. The used guitar and bass selection is especially impressive--high volume, high quality, and clearly curated rather than picked over. Instruments are well maintained, fairly priced, and span a wide range of styles and player needs. The store itself is clean, thoughtfully organized, and easy to navigate, which makes browsing enjoyable instead of overwhelming. Just as important, the staff is well trained, approachable, and knowledgeable without being pushy--exactly what musicians want when making serious gear decisions. The combination of strong inventory and competent staff inspires real confidence. Taken together, this location stands out as one of the better big-box guitar retail experiences, and very likely one of the best Guitar Center-style stores you'll encounter. read more

Stood at register at counter 15 min one other customer in the store. Manager just stood there looking around, anywhere but my direction. Other employees running around "looking" busy. Maybe they were. Other register employee talking about his band the entire time. Guess I'm not cool enough for Guitar Center. read more

I want to say thank you for the professional and great service from Johnny, Mark and the manager Sam who worked for me on a trade for a Roland JC-120 amp. These gentleman are professional musicians who were nice enough to treat me with respect although I am not a pro. I highly recommend this Guitar Center in Knoxville. Thank You Eric I will continue to shop at GC in Knox. read more

everyone in the store is friendly and awesome, Sam went above and beyond to help me get sorted out. this guitar center absolutely rules

While this location has a good selection and is very clean, I stood at the counter for 10 minutes waiting to be helped while two employees joked with one another. read more

Unfortunately, here we are again with another sad experience at guitar center. I will, admit, they fixed it for a while and really buckled down on their staff. This isn't a review of their staff. They're doing their best. Ultimately, these guys are losing, and will continue to lose to places like Sweetwater because they bend over their customers at every turn. Just found an acoustic that I really liked and wanted to put it on layaway. Months ago, I had a guitar on layaway with $50 down. Today, I'm told in a very blasé manner that layaway is now a 100% deposit. Pardon the language, but what the absolute hell is the point of layaway if I have to pay everything up front? All in all though, it either turned out to be a lie, a misinformed associate, or a misrepresentation on their website. Check the screenshot. Sad death for you guys, but it's coming. And your company dug the grave it will lie in in a few years' time. It's Sweetwater from now on for big gear, and Lane Music for strings and cords. Just can't stomach how badly GC treats the people who keep their business afloat anymore. read more

Guitar Center - Guitar center's layaway policy which doesn't state anywhere that it requires a 100% deposit. - Musical Instruments & Teachers Near Me - Knoxville, Tennessee

I brought a beautiful 2003 Gibson Les Paul in to their shop for a tuneup and it was returned to me with scratches and damage that was beyond belief! They suggested Paris guitar repair to fix the issues they caused. Paris was able to repair 85% of the damages done by Guitar Center. When I confronted them with the cost of repair work they completely blew me off with out any regard for their work or the damages they had caused. I would highly suggest staying as far away from their shop as possible, they do not take responsibility for anything and more likely cause more damage than good. read more

Made a purchase at Christmas time. The were very busy and we were there almost an hour trying to get some help. Finally just asked another customer his opinion so we could get out of there. read more

My sister and I visited yesterday and we both bought Gretsch guitars and cases for a fair price. Staff were busy but polite and helpful. Used to visit frequently years ago but became less priority. I am hooked again. read more

I usually only go here if I need something like strings, otherwise I order most of my stuff online. That includes Guitar Center Online since they occasionally have deals. The local store here in Knoxville is so-so. I've gotten a slew of pedals, several guitars and amps here, but that's over a long period of time. You can do returns to the local (this one) store if need be to save shipping for stuff you got from GC online. They're usually open fairly late 7 days a week and you can usually try gear out without having somebody breathing down your neck. Since the mask thing, I rarely go. read more

If anyone writes a review on this yelp page make sure you first write in someplace else and then copy and pastit as I spent an hour carefully writing a review and then it disappear seconds before I was to hit Post Review . Where can people write there bad reviews of YELP ? yelp sucks ! read more

..used to get my guitars intonated/setup here..since I live 30+ min away I would call and set my appointment- with Joe, I believe- bring it in on appointment day and a couple hours later is would be ready...excellent tech, very professional, and did super work...called a few months ago and new tech tells me he doesn't take appointments- have to bring it in and leave it and he will call me when it's ready, could take a week.....not happening....staff are snobs and the tech was the only one keeping me there......btw- since then I've bought a guitar, mic, mic stand, guitar wireless adapter, cables, case, and other items....from others....will be adding a new amp soon, and won't be buying it here...you get better help online.... read more

My initial experience was great. I got what I needed at a fair price. I got my son a starter guitar. After picking up my item, I started receiving numerous texts telling me my guitar was ready for pickup. Ok, no problem, glitch in the system, right?!? Then I started receiving calls, texts, and emails. I filled out the first survey telling them how happy I was. NONE OF IT HAS STOPPED!!! It's been almost a year. It hasn't stopped. I was able to stop the texts, but they call from different numbers and stuff. I've asked them in all 3 formats to stop contacting me. That's why I'm posting this now. Got more today. A call and an email. I would never recommend them to anyone. If you buy from them, use fake info. read more

Bought a guitar on line at 10AM paid and added next day air. It was my birthday present to myself got a email stateing it was getting ready to ship well it never shipped I had to call the Knoxville store and I talked to the manager who couldn't care less all he said it was a glitch. I really should cancel the order I don't need the aggravation. read more

I will never go back to Guitar Center. I took my classical guitar in to have new strings put on it. They put the cheapest strings on it that they could possibly have chosen, and then I noticed that there was a new nut on it... a plastic one! They obviously broke the original bone nut and didn't tell me. I took it to Parris Guitar Repair today to have this corrected. Thank goodness there was no permanent damage done. If you have an instrument you care about, don't take it to Guitar Center. read more

All I have to say is Joe the guitar tech is phenomenal!! He installed some lambertone pickups in my guitar along with a 920d harness. Not only was he helpful, explained EVERYTHING, kept my guitar in stellar condition. But he was extremely personable and is an absolute asset to this company. If he ever left I think I might be done with this place... he is the saving grace of this place thus far for me. I will continue to spend money if he is there... excellent tech read more

Employees are nice and very helpful. We purchased my daughters first drum set. With the recommendation from staff we also purchased the DVD set that has an instructional on assembly! Defiantly worth the additional $30. I like that they offer complimentary classes during the month ... Great for my teen exploring her musical side. Thanks guitar center & staff! read more

Guitar center has lost my business forever, I will never set foot in another one again. I have shredded my GC credit card so feel free to cancel it. read more

Nothing like walking into a music store, finding a guitar you're really interested in, and wanting to try it out...only to find that five employees are huddled around a guitar amp cranking out awful playing on a badly tuned guitar through an amplifier turned up to ten! I just wanted to try out a guitar that I was very interested in purchasing, but couldn't hear it over the noise the employees were making. It's a shame they lost my business along with a couple others who shared the same annoyed face that I had. read more

After almost 2 weeks this ordeal is over. My gift card money was refunded. It should have never gone as far as it did. Policies need to be put in place so other customers don't get caught up in the same problem i was subjected to. read more

the guys there was very cool letting me trade my guitar and going through the whole proccess during close to closing hours.

Riley is a great shift manager and juggled his tasks to make sure to price out and complete a lengthy trade-in so I could get a new keyboard. Nice folks who work hard and need to wear many hats. Work with them and they'll work with you. read more

I found myself in over my head with my new microphone & booster & how to get it to work with my laptop. I was enthusiastically greeted by Zach P upon entering the store. He was patient, very knowledgeable, was able to break down the complexities to where I could understand what to do, & gave me ideas on what to buy on a budget when I come back. Every staff member I encountered were professional & courteous on this visit. This place is worth your time & money. read more

Guitar Center Chattanooga. Beware of switch and bait. I thought I was buying a bundled deal for a Yamaha P-125 Keyboard (Store Floor Model) at special price. No box simply they loaded it into my vehicle and I was a happy camper until I ordered the 3 pedal floor pedal for the P-125 Keyboard and it didn't work with my Keyboard. Well what did I discover I was sold a cheaper version Keyboard. Not what I had negotiated for. I asked for them to replace the Keyboard and even agreed to pay an additional $100, but no they said this model did not come with a stand and they wanted $200. I told them they could shove it where the sun does not shine. I will never darken this store or any of its affiliates ever again. Caveat Emptor applies with this buying experience. And I certainly advise you to beware of these folks. I would avoid them like the bubonic plague!!! If looking for a Yamaha Keyboard, deal with the folks at Sweetwater Music. They are absolutely fabulous. Customer Service with a smile and the sense to know how to treat a customer. Don Higdon read more

Staff is friendly and there is a 10 minute wait to check out just like every other GC

great imployies great guitars, drums and pianos I got my starter guitar for an aff price

I've had my oil changed and my tires rotated faster than these dudes can ring up a pair of guitar strings.

Joe the guitar tech is awesome. I have a troublesome 12 string acoustic that was misbehaving badly and he resurrected it very nicely. I will be taking my other guitar over there for the same treatment. Guitar Center Knoxville better hang on to this guy. The store itself is a little iffy on service and other things as the other reviewers have noted. I don't go there for supplies, but I will definitely be going back for Joe's expertise. read more

This probably has to be one of the silliest ones I've been to, I was walking around for a good while and didn't get asked if I needed assistance with anything and when I was ready to buy something no one could find someone with a key to unlock the case so I walked out read more

Every time I go to this guitar center I leave saying never again. I try to buy a Gibson Les Paul, we are talking a$2500 guitar and can't get anyone to help. I try to buy a pedal, they have them in stock but they would have to go find them in the back and they don't have time to. The customer service here is a joke. read more

I shopped prices around and still couldn't find a better deal anywhere! Bought about $300.00 worth of Auralex Studio Foam. Evan was a wonderful, knowledgable salesman. He and his manager graciously gave us 2 free items from our purchase. This was a great help seeing as each Auralex item averaged about $25.00! Typically big name stores don't just give you FREE things. I think it said a LOT about this company. They have price guarantees, too. read more

Went in looking for some help getting a little keyboard setup for myself and Sam helped me out so much. He was very nice and incredibly knowledgable about the products. All of the products he recommended worked out very well and I couldn't have found a better group of products myself. read more

My boyfriend is a music producer so we come here often. They have a wide selection of things he needs and if they dont have it we use their website. They also have used gear for sale which is nice and they also offer layaway. The staff is friendly and helpful. read more

Refused service with no alternative but online didn't want to speak with me was not asked basis for no face covering. If that's your form of business get rid of these jobs taking money elsewhere. read more

I recently purchased a Fishman Mini Loudbox and it is wonderful. Ms. Taylor Hines helped me with the purchase, looking for a different color (same model) and checking the specs. She was very kind and I will return to shop here just because of her excellent service. If you're looking for wonderful and sincere service, I suggest you find Ms. Hines! read more

Honestly? Have always loved this place. But now the service is terrible. Waited to checkout with no line for 20 minutes with like three people on staff. They were nowhere in sight. You'd think 3 guys could handle selling a light but apparently not. Open chord is better. read more

I checked out Guitar Center online. It had better reviews than most. So wanting to patronize in my area and not just order online. I went to the store. Nice big store. Lots of room and rooms to look in. had a great assortment of just about anything you would want. After walking around for an hour of looking and not finding what I was looking for. I tried to find someone to talk to. but you couldn't tell the people who worked there from the people off the street. so finally when I got a chance I ask the person at the counter if someone could help me with a guitar and amp. He said he could help. So I explained what I wanted and that I could fine it. so he spent five minutes looking on his computer to tell me they did not have the amp and couldn't get the amp. And as for the guitar there was only one on the entire Guitar Center system. So I politely thanked him for looking but I wanted to buy them as a package. So I found them online at Sam Ash in Nashville and ordered them. Sorry to say a store that has a lot but doesn't have and can't get what you want really has no purpose for me. read more

They have musical equipment a low prices...kinda like the Wall-mart of music gear. This one has lack luster service...9 times out of 10 half of the employes are playing guitars and are terrible at helping customers. I shop here because i have to...please let another spot open up. The only reason the place get's 3 stars is they have a fantastic guitar tech who works on site. This guy is great. He only works on stringed instruments and operates independently from the store, he is not a sales associate. Give him a try if you need repair work or a great set up. read more

Very helpful staff, purchased a used cymbal and a practice pad, even took a Uber from the Pilot truck stop.

Met a salesman named Scotty, in keyboard/software section. Extremely helpful, nice, and went out of his way to help me with a product that actually doesn't work. The Alesis iDock for iPad does NOT work with 3rd generation iPad. There was no way Scotty could have known this as the product is relatively new. But still, a very infomed salesman. read more