Update on below review I went back in and Corey really tried to make amends so I bumped up my…read morereview..As you can see there are some good reviews below and like those I too have had good experiences with this location. Today was not one of them. After not being able to come to an agreement about an item a store employee; Corey, was patronizing and condescending. I will settle up any business I have with this location and avoid all other franchises. Be sure to call before going as their policies change more than Tennessee weather.

so I was at this pawn shop 2 day in a row. The lady name Regina I think she is the manager. she was…read moregreat. she greet people very very nice. I will always go to her and her only. I really do like her. Good Ms. Regine u r the one.. Thank You Ms. Regine u needs a RAISE... Marie Ransom

Very pleasant experience selling stuff I no longer wanted. Cordial and fair. Will use them again.read more

I called to see if I could find an item that one of my family members had pawned somewhere so I…read morecould go buy it back. I had called 15 other pawnshops who had answered my question no big deal, but this particular one had told me they couldn't tell me if it was in the store so I could buy it back or not. Worst customer service ever.

They are knowledgeable and customer focused. Their inventory is fantastic. They have always been…read morehelpful anf friendly.

After Eric Left the sales staff it really went down hill, Took two new Firearms to sell due to…read moremedical bills and was literally insulted by the offer, Their manager never had the guts to show his face, after today I will never walk in that store again. I was a long time customer and they won't be there much longer with the Attitude. As far as the Manager goes, he can go Straight To....

They told me the wrong date for payment. When I went in to pay the fee, they had already pulled my…read morering & sold it. I would never have not paid it; that ring was incredibly important to me. I even called in to double check the date. They are thieves & liars. Do Not do business with these people.

Came in here today wanting to buy a ring. Found a real nice black hills gold one I really wanted…read more Stood around and waited for an attendant. Couldn't seem to get anyone to show it to me. The ladies were all busy with customers except for the Latino one-- hmmm. The blonde haired lady said that someone would be right with me. Waited....waited.... Nope. I'm out. Walked right out the door. Don't have time to wait. I'll find the ring at another pawn shop. ----Note to business: Take care of the customers that want to buy things----

I haven't ever used the pawn shop part of the store so I can't speak to that but I've been a…read morecustomer of the gun shop for years. I've purchased several firearms from them and they are my go-to store for specialty ammunition. Need ammo for your match .22 or old infantry rifle? These folks will be your best bet to have it. They also reliably handle my 01 FFL transfers. For an old gun guy like me, this is the bast gun shop in Maryville.

If you're in a bind then this is the place to go in Maryville to get some decent cash quickly…read more They also have a great selection of video games and musical instruments too. They have low payback rates and have great customer service too, you will always walk away not feeling cheated from here. This place has been there for me when I was down and gave me more than what my digital camera was worth one time too because they knew I would always be back when I needed money. If you need money this is THE best place to go in Maryville, you'll never feel judged and you'll always walk away with cash.

they were very nice and I got my tv from there. I would highly recommend them and they are very…read morenice to my brother Joey. my brother goes everyday even though he is a little slow in the head they treated him as if he was family. I plan on going back.

Well what can I say except it's ghetto merchandise, sold by ghetto employees, with a ghetto…read moreattitude. The rudest people at the worst pawn shop I have ever been to. .My advice? Don't waste your time. Take your business elsewhere. That's what I did after I got tired of the rudeness which didn't take very long.

Wow. Just wow!! Called yesterday to see if this pawn shop had a wood planer. They did!! Wooohooo…read more Asked if we could have someone hold it for us and that we would be in to take a look at it and buy it the next day as they would have been closed by the time we would have gotten there, even asked if we could just do a payment over the phone to buy it or just hold it, the lady on the phone said they could not do that, even asked to just put it in layaway until we get there, couldnt do that either- OK, so we drove 50+ miles to come up to get it to find out that the lady said we told them we would be there in the morning. No, that's not what we told her, we said we would be there around noon. Come to find out it was put in layaway by someone else- This company seems to tell you one thing and the employees do another. This is not one but 3 Cash America Pawns that doesn't care about regular customers AT. ALL!! Will NOT do anymore business with this pawn shop- Period!! I wished I would have gotten that ladies name that said we was gonna be there this morning...she lied. Even noticed some familiar faces in here that worked the Maryville store that sold my item out from under me that I had in layaway. Would NOT trust these people at all. Do not recommend. There are other pawn shops that stand by their word.

I give Merchants 5 stars plus! Tina, Christy, Donna, Omar, Elle, Josh, Bill, and Misty! I am a…read morecurrent employee at 2751 Kingston Pike location, but I started at merchants. Everyone was so helpful and kind, and did what they could even when they didn't have to! Plus Tina is one of the best bosses I've ever had!

This was a pretty good pawn shop I even met an actor there at one point they were having a…read moreconvention at the Knoxville convention center and I met John Ryse Davies at this pawn shop back in 2004!! Either he was pawning a ring or buying a ring for someone. And I bought a lot of VHS tapes from Uncle easy's pawn and he was reasonable with them the VHS takes for like $5 a piece that's not bad!! I bought a lot of Star Trek VHS tapes from him in the past I hope and pray that he's still in business because I have not remember seeing this pawn shop in such a long time. I hope and pray that they're doing all right.

This place is run by crooks. Nothing is priced and when you inquire about the price, it's always…read moreoutrageous. Very unfriendly and down right shady. Don't waste your time and money.

They have the best custom shop. They make unique, one of a kind designs. They also have best…read morestaff!

Extremely impressed by the store. I have bought 3 watches from them and they got them at a real…read moregood price. Very high quality store with some of the nicest employee I have seen in a long tome