Update on below review I went back in and Corey really tried to make amends so I bumped up my…read morereview..As you can see there are some good reviews below and like those I too have had good experiences with this location. Today was not one of them. After not being able to come to an agreement about an item a store employee; Corey, was patronizing and condescending. I will settle up any business I have with this location and avoid all other franchises. Be sure to call before going as their policies change more than Tennessee weather.

so I was at this pawn shop 2 day in a row. The lady name Regina I think she is the manager. she was…read moregreat. she greet people very very nice. I will always go to her and her only. I really do like her. Good Ms. Regine u r the one.. Thank You Ms. Regine u needs a RAISE... Marie Ransom

Love the staff, so friendly, funny, and they make me feel comfortable there. I left my wallet in…read morethe store and they called me telling me my wallet was there and told me they'll hold it for me till tomorrow. AWESOME STAFF!!!

This pawn shop is not my favorite but it's ok. They do have a good selection of guns, which I…read morecollect. They do have an ATV and different items.

I called to see if I could find an item that one of my family members had pawned somewhere so I…read morecould go buy it back. I had called 15 other pawnshops who had answered my question no big deal, but this particular one had told me they couldn't tell me if it was in the store so I could buy it back or not. Worst customer service ever.

Very pleasant experience selling stuff I no longer wanted. Cordial and fair. Will use them again.read more

I checked this place out expecting to see a few pistols. I walked in, turned left and saw the…read moreWilsons. I knew this wasn't your average pawn shop or even gun store. They have a substantial selection of above average firearms. When I saw the rare Springfield Custom I'd been interested in for a few years but had never even seen in real life it had to come home with me. The staff was awesome and my only complaint is that they should change their name to focus on the firearm stuff- that's what they're great at... I'll absolutely be coming back and have already recommended this place to others.

After Eric Left the sales staff it really went down hill, Took two new Firearms to sell due to…read moremedical bills and was literally insulted by the offer, Their manager never had the guts to show his face, after today I will never walk in that store again. I was a long time customer and they won't be there much longer with the Attitude. As far as the Manager goes, he can go Straight To....

They told me the wrong date for payment. When I went in to pay the fee, they had already pulled my…read morering & sold it. I would never have not paid it; that ring was incredibly important to me. I even called in to double check the date. They are thieves & liars. Do Not do business with these people.

Came in here today wanting to buy a ring. Found a real nice black hills gold one I really wanted…read more Stood around and waited for an attendant. Couldn't seem to get anyone to show it to me. The ladies were all busy with customers except for the Latino one-- hmmm. The blonde haired lady said that someone would be right with me. Waited....waited.... Nope. I'm out. Walked right out the door. Don't have time to wait. I'll find the ring at another pawn shop. ----Note to business: Take care of the customers that want to buy things----

If you're in a bind then this is the place to go in Maryville to get some decent cash quickly…read more They also have a great selection of video games and musical instruments too. They have low payback rates and have great customer service too, you will always walk away not feeling cheated from here. This place has been there for me when I was down and gave me more than what my digital camera was worth one time too because they knew I would always be back when I needed money. If you need money this is THE best place to go in Maryville, you'll never feel judged and you'll always walk away with cash.

This store has a great selection of guns and ammo so I went back a handful of times but the people…read morethere are jerks. I've been in the store on multiple occasions where I'm either one of the few or only costumers there and ended up walking out because their whole staff (usually 3-4 employees) is sitting at the register chatting. Even after asking for help you will probably have to wait another 5-10 minutes for them to finish their conversation so they can come over and tell you that you don't know what u want or they don't have what you're asking for while you're looking right at it. I don't recommend buying anything from here especially guns, there are much better options in Maryville (like bills outpost) were they treat their costumers with respect and are happy to take time to answer questions and chat about their products.

Wow. Just wow!! Called yesterday to see if this pawn shop had a wood planer. They did!! Wooohooo…read more Asked if we could have someone hold it for us and that we would be in to take a look at it and buy it the next day as they would have been closed by the time we would have gotten there, even asked if we could just do a payment over the phone to buy it or just hold it, the lady on the phone said they could not do that, even asked to just put it in layaway until we get there, couldnt do that either- OK, so we drove 50+ miles to come up to get it to find out that the lady said we told them we would be there in the morning. No, that's not what we told her, we said we would be there around noon. Come to find out it was put in layaway by someone else- This company seems to tell you one thing and the employees do another. This is not one but 3 Cash America Pawns that doesn't care about regular customers AT. ALL!! Will NOT do anymore business with this pawn shop- Period!! I wished I would have gotten that ladies name that said we was gonna be there this morning...she lied. Even noticed some familiar faces in here that worked the Maryville store that sold my item out from under me that I had in layaway. Would NOT trust these people at all. Do not recommend. There are other pawn shops that stand by their word.

I give Merchants 5 stars plus! Tina, Christy, Donna, Omar, Elle, Josh, Bill, and Misty! I am a…read morecurrent employee at 2751 Kingston Pike location, but I started at merchants. Everyone was so helpful and kind, and did what they could even when they didn't have to! Plus Tina is one of the best bosses I've ever had!

This was a pretty good pawn shop I even met an actor there at one point they were having a…read moreconvention at the Knoxville convention center and I met John Ryse Davies at this pawn shop back in 2004!! Either he was pawning a ring or buying a ring for someone. And I bought a lot of VHS tapes from Uncle easy's pawn and he was reasonable with them the VHS takes for like $5 a piece that's not bad!! I bought a lot of Star Trek VHS tapes from him in the past I hope and pray that he's still in business because I have not remember seeing this pawn shop in such a long time. I hope and pray that they're doing all right.

This place is run by crooks. Nothing is priced and when you inquire about the price, it's always…read moreoutrageous. Very unfriendly and down right shady. Don't waste your time and money.

Tylar is amazing, incredibly thorough, and honest. I trust her with all of my jewelry needs!!! I…read morehave the ring of my dreams thanks to her impeccable taste and guidance through this exciting process.

I brought my engagement ring in before a big trip outside the country to see if it needed to be…read moreresized smaller. The consultation I received was very very brief. As soon as I took my ring off she said oh yes that's too big if it came off that easily, it needs to be resized. There was no discussion of temperature or swelling affecting how my ring would fit. I was also pitched their insurance plan and quoted a price but turned it down. I looked it up online and their insurance plan requires an inspection every 6 months or the insurance is voided if an inspection is missed. This was not mentioned at all when she was trying to sell it to me. After just 4 days of wearing the ring it started to cause swelling and pain. This is a family heirloom piece and I'm very upset that I was swindled out of $80 for a resize on a ring that already fit perfectly. And now I have 10 days before leaving the country for my honeymoon and have to try to scramble to get it fixed. I have decided I will be taking my business to a local jeweler. I considered going in to try to get them to fix their mistake but after being treated like that, I don't want to risk bringing something so precious to me to people who don't have my trust. Also, this is my first ever review on yelp. I really didn't want to write this but I just really don't want someone else to experience what I went through.

I love this pawn shop! The owner and his sidekick are absolutely beyond kind. They actually put joy…read morein my heart each time I stop in. Purchasing jewelry from them is super easy with the four month layaway plan. Everything is reasonably priced and he'll even clean all of your jewelry, no matter where you bought it, free of charge! I definitely recommend this local business to everyone. So go see for yourself how amazing and kind they are! : )