They're much better than the Seattle location near Swedish hospital. There's a lady at the other…read moreone who likes to lie and power trip and will run and hide when her crap gets called out.

Ugh. They mess up everything! Sent my car registration to someone in Alabama and it took *months*…read moreto resolve. When we tried to close a home equity line of credit, it took months and delayed the closing on our house. And when we *accurately* entered their routing number and our account number to pay taxes, they couldn't process it. Now we owe an extra late fee. Find a different credit union! Salal will cost you time and money. (This is maybe the third time I've felt compelled to write a negative review for any business.)

Let me tell you a story. Earlier this year I was in the process of buying a house, and I was using…read morethe same broker I had used for several previous transactions. This was my first "large" purchase, and what seemed to start ok went downhill quickly. I had a couple of start and stops with different investors and was in danger of losing the deal on the house altogether. In order to procure the house, I was advised by this broker to take out a hard money loan with a promise that he would be able to make things right. One month later, he still had not made things right and proceeded to tell me that he would not be able to close the deal for me. In other words, he hung me out to dry. Besides being righteously pissed, I was now in a very hairy situation with a short term loan with sucky terms and no path forward. To add injury to insult, my credit score had declined over the few months due to expenses I had to take on, and my reserves were much lower. In other words, I went from being a slam dunk prime rate approval (except for the fact that my broker couldn't seem to actually make this work!) to an uphill battle in a very stressful situation. I am an avid 710 ESPN Radio listener and had heard ads for Tom Schwab and Westwood during the Brock and Saulk show. The ads sounded great, and I was in a pretty tough situation, so I chose to give him a call. I explained my situation, and he committed that he would find a solution. In parallel I called a few other brokers and explained the same situation to them, with similar promises of being able to find a solution. Other brokers were fairly non-communicative, but Tom, Ashley, and the entire team were great about staying in touch and keeping me apprised of the situation. Some people go the extra mile, but Tom went the extra many miles, exhaustively exploring options to find the best fit for my unusual situation. In my situation he had to be the broker rather than the lender, which was not his preference, but he treated me like a first class citizen the entire way. He came up with multiple options and worked them in parallel in case some of them ultimately ended up not working out. This was a good thing, too, as it is amazing how flaky banks and mortgage lenders can be. Even with a few of the options not working out and a lot of stress and frustration along the way, Tom was able to deliver a solution that solved my immediate problem with a future path to get into an even better state where he would be able to act as the lender. And the other brokers I called? Crickets. After a few exchanges they all went silent. And my original broker? He and his boss stopped responding to my emails and phone calls. But Tom? He never stopped working until he had a solution. I find this even more impressive that he is also the President of Westwood. He could have given me to someone else or decided early on that my problem was too challenging, but he took it on personally and showed me that there are mortgage lenders that are trustworthy, ethical, and appreciate a challenge. One other thing to call out is that there is a wealth of experience here. Tom can clearly do the standard prime mortgage, but he is able and willing to explore creative options in the non-QM world to ensure he can meet your needs. This level of flexibility and overall knowledge makes him an invaluable partner who will find a solution for you. I was also impressed with Tom's humility. Throughout the process I would thank him for all of his hard work, and he would constantly tell me that I shouldn't be thanking him since he hadn't delivered results yet. He was not satisfied until the loan closed. Once it did, I thanked him again, quite profusely, and this time I told him he had to accept it because we had crossed the finish line! He laughed and agreed and then thanked me for my patience! Tom is made of gold, that is for sure. I own multiple properties and plan on continuing to buy properties into the future, and I can assure you that Tom is a lifelong partner for me. Additionally, I will be referring him and Westwood to anyone I can. If you want a mortgage lender who is ethical, trustworthy, transparent, will be a true partner, AND gets the job done, then you should absolutely call Tom Schwab and Westwood Mortgage. They are the real deal.

This is the second time I used Westwood Mortgage for my refinancing. Tom and his staff are…read moretop-notch! Both times everything went very smoothly. Tom and his staff were super responsive to my questions. I highly recommend Westwood Mortgage!

Naz was amazing! Very patient with me during the whole process as a first time home buyer. I…read morewould and have recommended her to friends and colleagues. Naz communicated with me every step of the way and worked hard to ensure that I had all of my questions answered.

Of all the home purchases or refinances I have done, Naz has been one of the most helpful and…read morecaring people I have worked with in the process. She is constantly on top of things, open to all forms of communication, and works diligently to help answer any questions you may have. She is also constantly putting the client (myself) first. Working around my schedule and keeping track of dates and data so that when I get "lost in the sauce" she is right there to help out. I could not recommend Naz enough.

This is the third time we've worked with Theresa and second time her partner, Scott, and there is a…read morereason! Every step of the way they had great communication, explained everything to us, gave us plenty of options, and ensured we were comfortable in all decisions we made. We genuinely felt Theresa and Scott were as invested in our house hunting and purchasing adventure as we were, and as excited when we closed on our new home. When we first purchased a home in 2012, Theresa took the time to explain loans, interest rates and everything we needed to know about home buying. She did the same when we re-fied several years later (our re-fi is when we first worked with Scott). She clearly wants to empower her clients with knowledge so they are able to make the best possible decisions, and that is exactly how we felt. Each time we worked with them, Theresa and Scott worked hard to ensure we had the best possible interest rate. We are confident in the work they do and know that they are doing right by us to ensure long term we are paying the lowest possible percentage. Theresa is also invested in her clients long term. She takes the time to check in every so often just to make sure we're doing OK and don't need anything. She's a wonderful person, great professional and will always be our go to mortgage person. I wholeheartedly and with total confidence reccomend Theresa and her partner Scott to anyone needing mortgage services.

From the owner: I am in the mortgage business and the people business. My expertise is providing the right home…read moreloan to each individual. No two loans are alike. Just like no two people are alike. Expect to become part of a team when you buy a home or refinance your current loan. You will be educated, informed and, maybe even enjoy your process.

I have worked with Trevor for many years! He has done loans for me personally and has helped many…read moreof my clients as well. Trevor has NEVER been able to not deliver exactly what he says he can/will do which I appreciate. It's amazing how many people in the industry will tell you what you want to hear... and not be able to actually perform on their word. This is why I would refer Trevor to anyone and everyone I know. He is straight, extremely helpful, more knowledgeable than anyone I know, and will always do what is best for his clients. period.

I have worked with Trevor for over a decade now and he is fantastic to work with. In all the deals…read morewe have done together - not once - has he ever been late on a closing! He is knowledgable, savvy and a great communicator. I highly recommend him to my clients and colleagues when they are shopping for a lender.

Money flows from the breasts of trees made of paper. Well that is the poetic side of what an escrow…read morecompany does. I had a good experience here, as much as one can signing their name enough that their hand cramps up. The only thing that made me uneasy was that our "signer" keep leaning over the table to show us where to sign but effectively flashing us her cleavage in the process. She was very nice and pleasant though. It was just strange seeing her boobies and trying to sign important paperwork at the same time. I mean she did have nice cleavage but I was there with Ian and......well cleavage..... "What did you say honey? Something about starting our lives together in the house of our dreams?"... CLEAVAGE (drool coming out of Ian's mouth) Ha ha ha! I guess the good thing is that a little cleavage came between us and we survived!! ok ok bad joke... I know...