Hien is an incredibly knowledgeable insurance agent who helped us better understand the multiple…read morepolicies we have with Farmers. She explained and shared vital information that we never knew and options we didn't even know we had. We spent hours with her and when we left her office, my husband and I both agreed, we definitely have the best insurance agent around. Thank you Hien! Tom and Laurie R.

Hien & Betu we're very helpful in answering all of the questions that we had when it came to…read moreinsurance and bond for our small business. They also went above and beyond and helped us with paperwork that relieved a lot of stress and uncertainties we had with other things that had to do with setting up the business, that we were unsure of. Very professional, kind, and patient.

Ken is knowledgeable, helpful, curious, good natured, and patient: the perfect combination for…read morehelping someone like me who is easily overwhelmed when navigating health insurance choices in the marketplace. I highly recommend Ken. I mean, I was almost laid off roughly nine times over the past year, only to have a contract extension offered at the last minute every time. Ken was repeatedly (and I emphasize "repeatedly") there for me to compare plans and select insurance for me and my family, including the "final" time. I think Ken and I set a record for this stuff. Thanks Ken!

Ken was instrumental in assisting me in finding a new medical plan. I was overwhelmed, confused,…read moreand befuddled at the options and the intricacies of each one. I felt paralyzed with fear as to which one to choose. Ken took all of the fear out of the process and in less than 30 minutes, I had chosen and signed up for a new plan. Such a relief! Highly recommend.

I have been with State Farm for decades since my first apartment in college (renters insurance),…read morefor all my 5 vehicles to date (car insurance), home interior policy (home insurance), and added coverage for a family member's items: camera, laptop computer, and cello. Plus added peace of mind that I have coverage when I need a car rental. My car and home policies were transferred to Tom Lusich in Shoreline after Frank Fu in Seattle/UDistrict retired. This is a comprehensive and long overdue post (8/3/23). I have not met Mr. Lusich or any of his office associates in person. However, dealing with them via email or telephone has been seamless and professional with additions or changes made to specific policies. Most recently, I am finally dealing with a windshield ding that became an extensive crack across the driver's side. I received a referral from my long time service advisor at a local car dealership. I called Tom Lusich's State Farm office, got the authorization based on my policy, all the logistics were dealt with, and my windshield replacement appointment was scheduled all within the same business day. Timely, thorough, and professional service!

Erica White at State Farm is fantastic! She is smart, thoughtful and a true advocate to help my…read morewhole family with our auto and home owner insurance needs! We are super fans of her time and talents and appreciate her expertise and commitment to quality. Erica is the best in the business. Thanks you - Erica!

Had a great experience working with Sharaine at State Farm! I requested a few changes to my policy…read morealong with some clarification, and she was quick to respond and get everything taken care of. She made the process simple and had the updated documents sent over shortly after my request. I really appreciate her professionalism, efficiency, and excellent customer service. Highly recommend!

Repeatedly tried to get me to talk to less qualified agents that are not properly licensed in CA…read moreand WA in spite of me specifically asking to talk to Jeff who is licensed in both. Kept putting off scheduling a meeting with Jeff across several requests. They had a whole week to get an appointment on the books. Tried to dodge my questions about availability and delay by saying "we will get back to you in a few days" (spoiler alert: they didn't.) If you work with this agency be prepared to get stonewalled and have your complex policy questions only partially addressed by gatekeeper agents. Don't expect to talk to Jeff himself. It's his agency in name only. 2 stars because Gideon was efficient with making some of the changes I requested on my WA policies.

I have been a client of Kyle Jensen's Allstate agency for a very short time, but, about a week ago…read moreI was involved in a car accident. Never a fun situation... But, I can tell you the experience was amazing. Even the national call center was really good (and, no one likes the national call center). When I spoke to Ben at Jensen's office that is when the experience just kept getting better. He took care of everything and continually checked in with me. I got a great rental car and my car was scheduled for repair at Carstar Hammer in Seattle. And, Carstar Hammer was great! They even left a bag of treats and Starbucks cards for me! I don't recommend getting in a car accident, but, if it happens you should have the fortune of being a client of Kyle Jensen's Allstate agency.

Extremely deceptive. Stay away. This office sent me a letter in the mail with an "estimate" on home…read moreinsurance with itemized limits of liability and premium costs. Upon calling the office and providing information so that they could get a "firm" quote, the price went up 2.5x. Ridiculous business practice and completely dishonest. Will never purchase insurance from this office.

Gaby is helpful, efficient, & knowledgeable with my insurance needs. I really appreciate her…read moreservice.

Thanks for Yusheng's help, and support. He is well friendly…read moreand helpful, and always reply quickly. Recommend his services to everyone.

I've always had excellent service from Premera and they have a good network of providers…read more Note to people looking to save money with doctors and hospitals.... don't ask the doctor if they "take' your health insurance - of course they do. Instead, ask if they are in your insurance company's network of providers (or look it up on your insurance company's website). If so, then the insurance company has negotiated lower rates, so you end up paying less co-insurance/out of pocket.

Premera's customer service has been consistently disappointing. Communication is poor, and there is…read morea clear lack of follow-up when issues arise. Working with their affiliated pharmacy, Credo, only adds to the frustration--prescriptions are not handled reliably, and there is little accountability when problems occur. For the cost of this coverage, the level of service is unacceptable. Delays, confusion, and unresolved requests seem to be the norm rather than the exception. It feels like the burden is always on the customer to chase answers and fixes. Overall, this has been a high-cost, low-service experience. I would strongly recommend others carefully consider alternatives before choosing this provider.

I loved Ross he always took the best care of my manufactured home. He helped my friend with her…read moremoble home insurance as well. Unfortunately, Ross died of cancer in Oct 2023. I will miss him. I no longer have my manufactured home but my friend still ownes her moble home. She has foremost insurance and they are a great company for manufactured and moble home insurance. She now has to find a nrw broker.

From the owner: For over 30 years I have specialized in Home owners insurance, specifically manufactured and mobile…read morehomes, as well as Life insurance. I am an independent agent and pride myself on prompt and personal service.

Chris helped my business partner and I in obtaining general liability insurance and life insurance…read morefor our business. The process was very easy and straight forward. Chris was knowledgeable and helpful in answering all of our questions and very fast in responding. I appreciated all of the quotes and options that he provided as well as his help in selecting the option that was right for us. I look forward to working with Chris in the future.

Jerry is not just an insurance agent or owner of an agency, he's a friend who cares about you more…read morethan I realize at times. While going through a tough time in my life he called just to check in and say hello and see how I was doing. NO selling, just a friendly call. After a few, lets say "incidents" my auto insurance was going to go up. I had to make a switch. After trying to quote me several different policies he said to go get some other quotes and there's bound to be someone cheaper. WHAT?? Yes, like i said he cares about his clients and understood the position i was in and he knew i would be back after some "things" started to fall off my driving record. I still kept my renters insurance and life policy and my father has all of his policies with Jerry. My father has been with Allstate for over 37 years so not only does Jerry really take care of you he works for one of the best insurance companies there is. Thank you Jerry and to all of your wonderful staff who ALWAYS answer the phone during business hours...how do they do that anyways? Never once have a i received a voice-mail when trying to call in. That's dedication!