Our first night, we saw some little bugs on the bedsheets, but didn't realize they were bed bugs…read more The next day we told the housekeeper about them, and she told us that she'll report it to the main office, but no further actions were taken by the office. The morning after that my wife and I woke up with dozens of bites and plenty of bugs in the bed. We were frustrated and disgusted! I had to iron all our clothing to get rid of them. We reported this to the main office ourselves, and they sent a taxi to transfer us to the main building. I talked to two supervisors- Maurice (Marian?) and Sasha (I may be misspelling the names). Maurice took me to a pharmacy to buy some anti-itching cream. I asked for a refund for the two days we'd stayed, and he told me that they'll definitely give us one. However, Sasha told me that according to their policy they can do only a 10% refund. A month has passed, and we still haven't received anything. Avoid this place and save your money.

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