We loved our time shopping with Irena Bulog, she offered us water and took her time showing us the different bags we wanted to see. We ended up purchasing two bags from her, we walked by a few days later and Irena remembered us waving hello. If you are seeking a luxury brand look no further, service remains top notch with Gucci and this location in Frankfurt does not miss the mark. read more

Gucci - Shopping was so fun! - Men's Clothing Near Me - Frankfurt, HE

We walked in and the security guard greeted us. The store was busy so I just grabbed a sales associate but she was busy. She politely asked me to wait as she grabbed another associate to help me. I told them I ordered my belt to big and need a smaller size. She grabbed a smaller belt for me today try on. After I tried it on and it fit perfectly, we walked over to the cash register. I ordered the belt online so I could not exchange sizes and use my VAT form. At this point I didn't care we drove from Stuttgart to exchange this belt because it's no official Gucci near me. So I just wanted my belt it's been in a box for two weeks. After the exchange we all laughed as the sales associate walked us out. We will defiantly return to this store it was fully stocked with some of the cutest purses and belts plus the staff was super nice. read more

Gucci - Men's Clothing Near Me - Frankfurt, HE

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Buying a watch and paying 1.200€ and not being offered an in house service is just not acceptable for a luxury brand. Very disappointing!

This franchise store is a true nightmare... 2 months wait for an order of 2 pair of shoes, that I ended up getting in the US at the end. If you become a client at this store, this is what you can expect: 1-Never a follow up email on your orders,2- never a follow up call, 3-Nothing OF EVERYTHING. When I was calling in for updates, who picked the phone up had NO clues on what was going, The manager was always missing in action. Who gave five star to this store must be somebody working there or a friend trying to benefit from the "friends and family" discount program. Continuing on my order .....I went in several times and still no updates..... customer service =0 Missed Nordstrom's customer service dearly... Truly, you do not know how good you have it till it is gone. In any case Gucci should look into this store..and its management. For sure this one does not add kudos to the brand. Avoid it!! read more

It was unbelievable bad experience. I am a regular customer and bought 2 bags there. I was there for repairing my Tian backpack about a week ago. A sales woman sounds not familiar with the business and told me without my name, they cannot repair it. She is long hair, kind of blond. I told her clearly I bought it on 13th May and it is the first time I heard, luxury shop needs a name to repair a product. Luxury brands should have luxury service and professional sales assistants. All the other boutiques I went, they accepted the bags once they are real and provide after sales service. We buy not only products, but also service. The bag's quality is already bad, and the service is even worse. It is not logical to provide names, the bag is from Gucci and it is real. What a customer needs is just a good service. Without service, I will not go to the shop again. I doubt about Gucci brand and company for this kind of management and customer sense. It is NOT a luxury brand, it is just a mess and unprofessional team. It is a true nightmare! read more