Had the opportunity to shop at LV a few times in Rome throughout past years and this was my first…read moretime shopping at this location. They have a larger location closer to the Fendi flagship store; however, with it being around 10am during our morning stroll at the Spanish Steps it made more sense to check this one out. I was the second person to be ushered in and it looked like they had a few VICs already shopping before open to the public. What really resonated with me was how friendly they were and looking forward to helping me with my shopping needs. This shop has more than one level and is carefully curated taking advantage of every square inch of space within the boutique. Once it was my turn I informed them it would be a short and sweet shopping visit as I needed to pick up a wallet for partner's tia. They had the wallet in stock and we were able to get it boxed up and wrapped up for the holidays. Now the five-star moment that made me smile was how friendly they were to hot stamp my passport holder to have an emblem of the colosseum. It's a complimentary service but many stores don't have the ability to do it on the spot. They did it within ten minutes which made my stop to this shop more memorable. Shopping luxury in Europe is always cheaper than it is buying in the US. Make sure to have your physical passport so they can have the paperwork prepped and ready to go upon checkout. A photo of your passport will not suffice.

Horrible. Totally ignored. Waited by counter ten minutes not even a hello. Luxury? Haha. More like…read more"you should be happy to be here, peasant." Terrible.

My husband and I had an amazing shopping experience at this Moncler store. We came for just one…read morejacket for my husband and left with much more. We worked with Victoria and her feedback has been very valuable as she showed some items we didn't consider initially but ended up loving and purchasing. Thank you Victoria for such a fun shopping day. We look forward to returning.

Been there twice already, absolutely happy with the store, specifically wit Alessia!! That girl is…read moreabsolute darling - very helpful !!!!

Great experience here as soon as we got through the door, they greeted us very happy and helpful…read morethe SA person showed me the purse I was looking for, she was very kind to show it to me other items that I was interested in. I'm really happy I came . I tried some sun glasses and other items as well. The store is big and the prices are the same as the stores all over the world.

For years this has been my favorite Gucci store with Aurica being my sales associate. Unfortunately…read moretoday's visit was blah!!!! The store was out of every item I was looking for and Aurica made zero attempt to locate the items reading from some new policy about not locating items for customers. I guess that ONYL APPLIES TO THIS LOCATION . Luckily, I was able to locate the items at another boutique .

Kristina is an absolute gem. If you can't find her, look for the woman who looks like Rebecca…read moreFerguson! She was so patient and knew exactly how to explain the characteristics and unique qualities of each bag, how to style each one, and was extremely thorough with the bag information from start to finish. If you visit this store, she will make sure you have the absolute best experience. She even wrote us the sweetest card!

I was helped by Rita, she seemed restless and reluctant to help. I wasn't shopping for anything…read moreparticular. I usually just buy an item I fall in love with. She came off as really judgmental when I asked for certain style. I had a cooking class to go within 30 mins and didn't want to walk with my purchase and wanted to come back. When I asked for the information sku code or link she refused to give it to me or let me take a photo so I could return to purchase. I'll be coming back in a couple days and I hope to be helped by a different Sales associate. I expect better service from a Chanel boutique this really killed my experience

Excellent customer service and a wonderful selection of clothing. Everything from jeans and t…read moreshirts to business attire. Their evening wear section was to die for!

This is a great shop -- the airline lost my sister's luggage for four days and we couldn't find any…read moreclothes that worked for her in downtown Rome. After many tears and lots of frustration, we found this shop on Google and took a cab ride over (about 20 Euro from city center...WORTH IT) and this store was heaven. So many cute options for plus size women, such an amazing staff! They even have a few options for swimsuits, bras and panties. Don't bother walking through other shops if you are a plus size woman. Save yourself the time and emotional energy, and come here to a safe and cute store. Questo è un ottimo negozio - la compagnia aerea ha perso i bagagli di mia sorella per quattro giorni e non siamo riusciti a trovare nessun vestito che funzionasse per lei nel centro di Roma. Dopo molte lacrime e tanta frustrazione, abbiamo trovato questo negozio su Google e abbiamo fatto un giro in taxi (circa 20 euro dal centro città ... VALE IT) e questo negozio era un paradiso. Così tante opzioni carine per le donne più taglie, un personale così straordinario! Hanno anche alcune opzioni per costumi da bagno, reggiseni e mutandine. Non preoccuparti di camminare attraverso altri negozi se sei una donna più taglie. Risparmia tempo ed energia emotiva, e vieni qui in un negozio sicuro e carino.

Where to begin?! First off, I would like to give a huge shout out to sales associate Halyna. She is…read morethe model sales associate who provided spectacular customer service. Halyna was patient, knowledgeable, and professional during my entire shopping experience at the Dior boutique. There was a small line that I waited in before entering the boutique and I had just come in from a terrible experience at the Gucci boutique nearby. Upon meeting Halyna, she gave me her full undivided attention, listened to me when I told her what I was looking for, offered to let me try on different items, and during our conversations, she provided me with a history and background of the items. She even showed me how the items can be worn and styled. Oddly enough, she didn't make me feel pressured to buy the items and gave me time to decide on things. This kind of service is what I expect from luxury boutiques because part of the process is the buying experience. I am so happy with my purchase, thanks to her. The next time you visit Rome and are looking for a luxury shopping experience, I highly recommend asking for Halyna! She will not disappoint. Thank you, Halyna for making my first luxury purchase in Rome a memorable one!

Great place to shop. You put your name down and wait for your turn to go in. While waiting, they…read moreasked if you want any refreshments which is definitely a good way to start. When it's your turn to enter the store, there is a sales associate available to help. Definitely go in knowing what you want. It's how the sales associate bring the products to you. My friend got the medium Bobby bag. She didn't felt pressure to buy it. I got the earring which was so cute. Overall, I'll come back to this location to shop if I'm in the area.

Stores in the US offer water when they know you are buying from the store. It was a long wait to be…read moreassisted, the air conditioning was non existent and it would have been nice to been offered water. I watched a couple get special treatment behind a stanchion barrier they were served water and wine and left without buying anything, the lady actually told the sales person you should offer me water to go, to which he said we don't have any to go we serve in glasses. I bought a perfume and wasn't offered to personalize it. I wanted to go back and buy another perfume but remembered my experience yesterday and decided not to go to this location.

I've had great experiences at other LV stores in the US, as well as in Milan and the Rome airport,…read morebut wow, the employees at this store were incredibly rude. We were ignored for the initial portion of our visit and had to ask a few times before someone finally told us she would find us a CA to show us a few items. There were few of them laughing and looking in our direction at some point instead of actually offering assistance. Was it some underlying racism? Were we just dressed too casually? I haven't had this issue at other stores despite being dressed casually. This store is one of the larger ones in Rome and had the most item selection and in stock that we were interested in. The Via Condotti location that is not far away always seems to have a line outside while this one does not. The store within the Rinascente mall nearby has a smaller selection but I heard you can do your tax refund within the mall. Finally, the Rome airport store is quite nice but is usually very busy and cannot reserve items for you.

Today I was in Zara and my experience was absolutely amazing! Federico was helping me with yhe…read morecheck out and it was absolutely nice and patience. He really made my day! Then I went to find a paut of shoes and all the retail assistants were absolutely lovely!!! Honestly a really good experience! Thanks Federico!

I am not happy with this store. They were selling the top. It was a little bit big on me but I…read morereally liked it. The belt they had with it was way too small. I showed the check out Lady .... She could care less. I asked if buy an additional belt (for 26 Euros)if they could discount the top. I swear she laughed. I really like the top. I bought both because I'm leaving to go back to Florida next week. I will never go to the restore again.