I contacted Supreme to inquire about moving my existing system/equipment over to them. They sent a…read moretech to inspect my house, he said they would contact me shortly with a quote. Fast forward 8 days later Supreme called me to ask if I still wanted to transfer over to Supreme. They FORGOT they were already here! Not the kind of organization you probably want from your security company.

Not impressed - the sequence of incompetence has been astounding…read more Had a full home security system put in my home by Supreme. This is not a cheap endeavour (especially considering the 3 year contractual commitment you must make which seems market standard in the industry based on my research) so had diligenced various security firms. I read a lot of negative things re the "big boys" (ie. Telus, Liberty, Vivint, ADT, etc) so I focused on smaller, local firms hoping for a more honest and reliable service. I told Supreme these very concerns at the onset and they said all the right things. I was naive - seems like you get the same problems but they don't seem competent to resolve them (maybe it's the same at the big firms too). Issues from day 1. System was installed in June late. 1st visit they sent a junior technician by himself but I sent him away as I did trust his competency to do the job solo (the next visit was 2 technicians who were here from 9am-5pm so imagine what this lone new guy would have done). They also realised they made errors in the original quote as more items needed to be changed and they did not have all the eqt we agreed to (tho to their credit they did not increase my costs for the additional eqt they missed in their quote). After the installation, parts of the home security system did not work. To me, that is not a success. They have already come back to try to fix but items are still not working. Then they started mentioning extra charges for visits. At this point, I was annoyed and angry. As I am travelling my wife has been dealing with them and is not happy with them (OR ME). She warned me not to use such a small and unknown company for something so important as our home security and safety. She just shakes her head when she looks at the non-functioning security camera and panel. Attempt/visit nu4 is next but I have low expectations now. The owner has reached out to me and is apologetic which I appreciate however he does not seem to have the full details from his staff which isn't confidence-inspiring. I will be posting timely updates to see if they actually care or are just like the big security firms and I end up stuck with a super expensive 3 year contract of non-working security devices. Update as of July 12 2023: another security panel is no longer working.

Would NOT recommend United Alarm - extremely poor experience…read more Purchased a home in October 2017 that came with a previously installed United Alarm system and I decided to maintain the service with them by signing up for an initial one-year service contract. This was to maintain the same hardware, house signage, etc. Note: all/most of my issues with United Alarm may have been avoided if I had purchased a new system as this inherited one was out of warranty and thus all repairs/service costs were not covered and led to out-of-pocket expenses. Any time I had an issue with it I received a shrug of the shoulders and was told it was out of warranty so there was nothing they could do unless I paid more. The system never worked correctly. We had multiple issues with the window sensors and the main hub sending signal to United Alarm (sometimes the signal was not coming through so even if the alarm went off the monitoring team would never know it - not safe and pointless for a monitoring system). The alarm would randomly go off and despite several service calls (a fee of $100 each time unless we agreed to an additional year on the contract) they never seemed able to fix it. Of the 30 months we had the service it may have worked properly for six of them. The final straw was when I booked a service call in February 2020 (after waiting two weeks for them to call me back to book) at a cost of $100. The told me they couldn't fix the current issue and that the solution may be found if I buy either a new part for $315 or sign up for a three-year contract. There was no guarantee this would solve the issue, there was no refund on the $100 service fee even though they couldn't fix it. There was zero chance I was signing up for a three-year term on a system that had no guarantees it would even work. I called in to cancel the month-to-month contract since I now had a system that did not work at all and was told I would still be billed for April because of their thirty-days cancellation policy. Horrible customer service from the reps on the phone, however the tech in person was two-weeks in to the job and very professional about the situation.

This company is ridiculous! I wanted to move to another Alarm company as it works with my smart…read morehome system, since I was still under contract with United Alarm I decided to keep their service until the contract was up. When the Contract was up, I called to cancel my service with United and switched over to ADT who set up my system and boxed the panel from United - Fast forward two months, I called United to ask if they wanted their Panel back as they never told me that they needed the equipment back as it was collecting dust in my garage, they said yes and that someone would call me for pick up. Fast forward another 2 months and no calls from United so I call back, they confirmed a pick up and came an got the Panel. Now 1 month later I receive an invoice for $250 saying that i have to buy the motion detectors that they never uninstalled out of my home! So i advised them to come take the equipment out and guess what, that's a $95 charge! If I hadn't been proactive and called them regarding their equipment I would never have been charged! but now 6 months after I've cancelled my service you're trying to get more money out of me? Worst company ever I will make sure I tell everyone I know not to deal with United.

Dustin installed a 50 amp circuit in my garage. I would…read morerecommend him without hesitation. The entire process from quoting the work to completion of the job was easy, friendly and professional. I'll call Dustin at Edge Electrical & Fire Protection the next time I need any electrical work.

Dustin was great! Prompt, quick to resolve the issues and overall very happy with the help he…read moreprovided. Cost was very reasonable. Highly recommend and will certainly call him for any electrical needs or concerns!

We have had our whole alarm system upgraded , and have installed multiple cameras …read more Very impressed with this system! Jon, and all with this company are very professional, and helpful. Everyone is polite and courteous, and have been accommodating. I recommend this company .

From the owner: Liberty is a proudly Canadian company that provides smart home and business security, automation,…read moreand energy management solutions to residential, commercial and health care customers. Licensed, Bonded, and Insured, we have installed over 60,000 residential and commercial systems across Canada, and also service more than 100 Health Care facilities.

I have never encountered a better run business of any kind. Securepol shines in every category of…read moreservice - online, telephone, technical support, scheduling, promptness, courteousness, product knowledge. I cannot overstate how satisfied I have been with them. They should teach other business organizations how to deliver this kind of customer satisfaction. We got surveillance system installed integrated with the Starlink internet, what a great solution, and performance, thank you Securepol team for such a great service.

I just cancelled my service with this company they were full of excuses blaming our internet…read moreconnection for not catching intruders on our property, while less expensive cameras utilizing internet caught 100% more than the SecurePol system. When talking to the rep about it he gave the same old lame excuses. Save your self much frustration and headache and not waste time with this company at all!!!!!!!!