the first year I used their service it was great. They took their time using the spray and making sure they reached all around my yard. In addition, they refilled the tank about 3 times for my 2 plus acres. This year it has been a different story. there is no schedule set for when they come to service my yard and they do a half ass job only refilling their tank once. I am not happy with the service and I plan to cancel. read more

I am very dissappointed with there service. I have issues with Rodents coming into my basement each month, they had tried sealing some holes but felt not to continue servicing me for the Rodents when that is there business. Very Bad work ethics. read more

I have an issue with bed bugs. I called on a Sunday and it's now Thursday. One of their team came on Tuesday morning who was really nice and informative. I have been waiting for their proposal to review, sign and confirm a time so I can get them in to take care of my issue. The woman who answers their phone is not customer focused and is beyond RUDE and not helpful at all and 3 days later, I still have no proposal and no confirmed time. Now she's not answering my calls (have called once a day to politely ask when I can expect the proposal and was told she was busy and will get to it when she can). I am really disappointed as I really liked the person who came to my house but will have to go elsewhere to get this done as waiting 3 days (and literally crawling out of my skin) is not acceptable. I don't mind waiting but not having an idea of when to expect the proposal and I can't even confirm a time is NOT ACCEPTABLE!!!! read more

This was the first time I used this company and I have to say I was happy with the service. The technician Byron was very knowledgeable and answered every question . He took his time and explained everything he was going to do. read more

I have been using Guardian Pest Control for over 30 years. Most recently, they arrived at my house at 7:45 in the morning to do mosquito control. When I called the main office that day to ask them not to come that early, they were very rude. The front operation of the Deep River office does not care about their customers. It seems that the owner, Don, does not care either as he never returned my phone call. I have now discontinued using this company after over 30 years. I would not recommend using them as they do not take customer care service seriously. read more

These guys are great. Visited in person and they helped identify an insect. Came out for a complementary inspection and assured me that the species I was dealing with was not problematic and didn't need any significant treatment. He actually recommended specific DIY solutions, no sales pitch. Definitely earned my future business. read more

Something is out of whack with the reviews on this page. My technician told me there are 7 people in this company and they service mostly the shoreline of Connecticut. Some bad reviews are from way outside of CT so they are not reviewing the Guardian company from Deep River. Anyway, I recently had our first mosquito and tick treatment. Bradley explained everything he was doing and discussed safety regarding pets and people. He also explained that the flys at the end of our driveway were gnats and a little about their life cycle. His knowledge and easy manner has given me confidence in the company and makes me happy to pay the bill. Scheduling was easy and I like the customer portal where I can see the details of my program and pay my bill. Very happy! read more

Guardian pest control is tops in our book! They have taken great care of our antique home for over 10 years. Jeff and Liz are outstanding folks and treat us like we are the most important customer they have. Kudos to the ownership and his whole team Thank you! Stuart Lindeman read more

Just got rid of these folks. Front office is totally non-user friendly with major attitude problems. Scheduling service is quite problematic. As for technicians, they're very polite and friendly, but oftentimes at a loss to deal with specific treatments....e.g. cluster flies, meal moths, etc., etc. Look elsewhere. read more

Agree with other review, front office is in professional and has major attitude problems. Will NEVER use them again. Too bad because field technicians, esp Nick, is very competent and friendly. read more