Waiting times at least 1-2 hours for a standard appointment. No one answers the phone and they take…read moredays to call back when you leave a message. Main physician is checked out and prefers to chitchat about anything but my medical care. I need to find a new PCP...

Everybody is extremely nice and is working hard. I would recommend. It did take a little bit for my…read moreappointment, but the doctor is so friendly with everybody, I can understand that happening. I wouldn't change that for anything, though!

Went to MIU in Troy to have a procedure done and the equipment shut down half way through!! . Had…read moreto reschedule for the facility in Utica. This really isn't a procedure you'd like to have to repeat!!!!!! Huge KUDOS to the Urologist Technician Sarah!!!! ....she is a great asset to this Company!!!! She has a very pleasing demeanor and a very compassionate aura about her. This helped me with having to redo this procedure!!!!!...... The Troy office definitely needs to get their equipment fixed so patients don't have to keep rescheduling!!!!! The reason I'm giving a 5 star is only because I'm giving Sarah a 5 star....

Very diffucult to get through to anyone with questions about anything. Iam having a surgery done…read moreand tried to find out what meds I should stop and after 4 tries still noone has gotten back . George

I had my first colonoscopy today, and I'm so glad it was at this facility with Dr. Jacob and the…read morerest of the amazing staff here. Everyone is very kind, patient, and helpful. This place is very organized and thorough. They mailed me a packet, detailing how to prepare for the procedure. They also texted me a few days before, reminding me what to do, and what time my appointment was. I appreciated all the tips for preparation and the do's and dont's. From start to finish, everything is well organized, efficient, and timely. Check in is easy and they even offered to give me information about a living will and medical directives, since I didn't have things like that in place. I've been meaning to do it and wasn't sure where to start and the packet of information was really helpful. They are very thorough explaining the procedure, anesthesia, risks, and all the paperwork you are signing. Cell phones are discouraged so I didn't take any photos, and I appreciated that devices were not allowed in the waiting room and entire facility. Masks are optional. Due to the anesthesia, you need someone to drive you and your driver must be on the premises at all times. Dr. Jacob is so nice! She saw me before the procedure and explained a lot and put me at ease. She spoke with me afterwards too, to go over results and follow up information. This was my first time with anesthesia and my anesthesiologist, Natalie, was very friendly and told me what to expect. She really put me at ease as well. I was put in a hospital bed and wheeled around to where I needed to go. Suzanne was fabulous, got me settled in, and went over my medical history and some forms. My clothes were kept in a bag, and they even had a special place to keep my glasses safe during the procedure. They hung up my mask too, to keep it clean. Marissa and Lisa were the two nurses in the room during my procedure and they introduced themselves right away and were wonderful. The procedure was easy. I don't remember anything. When I woke up, Shellie was waiting for me with water to drink and checking in to see how I was feeling. My mom was in the recovery room with me and that was very nice. (I was asked ahead of time if I wanted my family member with me in recovery and I said yes). It was nice to have my mom in there to listen to things too because I was still a bit out of it. I was in excellent hands here, from start to finish. It was a very positive experience and I highly recommend coming here.

You can't go wrong with this facility. The entire staff runs this place like a well-oiled machine…read more Everybody, from the nurses to the anesthesiologist, as well as the doctors, are wonderful and have great bedside manners. They made me feel so comfortable about getting my first endoscopy, which went much better than I could have ever hoped for!

March 1, 2026 Dr. Noor Bunney can do absolutely everything!…read more He has never failed to aid in my diagnoses and treatments and I never have to wait. Dr. Alan Bunney has provided me with equally excellent health care. Troy Medical is the only office that is open six days per week. The staff is superb. There is nothing more to say other than Troy Medical is the absolute best!

Dr Noor Bunney is kind and helpful and holistic. He always knows what to do and what will work. The…read moreentire office is wonderful.

I was having a good experience coming in here for Dermatology or Family Medicine, but recently'…read moreI've hit the "final straw". Booking an appointment with any Dr. here is close to impossible. Recently I had an appointment that I was no longer able to make and needed to re-schedule it. There was NO availability with any of the doctor's in that department for the next three months, and they only get schedules three months at a time, so I was told I couldn't reschedule. It's ridiculous in my opinion because any time I need a follow up after an appointment, I am able to get an appointment the follow month with plenty of times to choose from. I went around and around on the phone trying to understand why the system is set up like that but kept getting reverted back to "that's just how it is and there are no appointments available". The cost here for routine appointments is really high with insurance too here, so maybe this is a blessing for me to take my business elsewhere. Other places I'm not nickled and dimed for just sitting in the waiting room. This location needs to step it up and either 1. high more Dr.'s for the different department or 2. Stop accepting new patients for a while because it's clogging the system for pre-existing people that have emergencies pop up and need appointments or re-schedules.

Cannot say enough good things about Henry Ford and the Troy location. I have only come to Troy for…read moreprimary care, but every visit has been five star. Booking is easy through MyChart, the doctors are fabulous (Dr. Tumbarella is AMAZING), and I couldn't be happier with the care I am receiving. I know that health care is personal and the degree to which we are satisfied depends on our response to care (a kind way of saying some people aren't happy no matter what), but I've never gotten less than 100% from every member of the Henry Ford Troy team. Highly Recommended.

I went here today due to the illness that is going around. Heavy congestion in chest, short of…read morebreath, worst cold ever. Within 5 minutes of arriving, I was in a bed with a nurse given me medication to help me breathe again. Ran all sorts of tests quickly. Any other ER, I would still be there. In and out in under 4 hours. Everyone was very kind. Love this place. Got me feeling 50% better in under 4 hours. I would like to thank everyone there. So thank you !!! The negative reviews are not even for this place.

My son's primary doctor retired last year. Had an appointment yesterday with his replacement, Dr…read more Rios. What a mistake. His bedside manner is atrocious and his medical skills even more questionable. The nurse literally came in and gave my son a vaccination he's already had at the doctor's orders. I was furious. When I pointed it out to the Doctor, I got a half ass apology and that's it. Inexcusable! This doctor needs to be fired and I'm pretty sure he's the worst doctor we have ever seen. Definitely will not be returning.

Decent selection of doctors. If you're going for labs, get there at 8 am! Long wait otherwise!read more

My husband and I went to the lab to get my husbands blood drawn…read more The older man at the counter had us wait while a young woman helped him on the computer. After he was done, he asked me what i wanted. I told him my husband need his blood drawn. He asked for my husbands date of birth and name and then told him to go sit and wait. I tried to explain to him that my husband was hard of hearing and he got nasty with me. I asked that he explain to the lab tech to speak loudly when she came out to call him. This old man told me "Oh he will hear her all right. She got a loud voice" He was really rude.

I get my 14 months old daughter's blood work done here every 3 months for her congenital…read morehypothyroidism. Check in is easy and nurses are awesome. My 2 year old daughter came here for speech therapy for 6 months. It was a struggle for her in the beginning but then she got comfortable with the therapist. The therapist was patient and eventually got my daughter to engage in activities. All great expectations and experiences here!

Came at 10:30pm on a Saturday for my daughter's possible broken ankle. Was just over 2 hrs sitting…read morein the ER before before we were even seen for triage assessment! Then back to the chairs for going on another 2hrs as of now The place is mostly full of people with kids who have basic colds who could have just taken some Motrin and stayed home. Seriously my kids had way worse colds and walking pneumonia a few weeks ago were coughing non stop, we used the Urgent Care. I'd think what appears to be a broken ankle would take priority over kids who only cough once every 50 min from my observations.

I'm not sure why some folks are complaining about the Office Staff, they've always done good by me…read more They're efficient and flexible when I need to reschedule. They processed a refund for me (I'd reached deductible and didn't know it yet) and I got it just fine. The therapist I'm seeing is the best I've ever had and has helped me through some long-standing issues. I had no prior knowledge of this practice and selected them on a whim, but they've done a great job and I have no complaints. Prescription refills are a breeze to get as well.

I had medication-management appointments with two different practitioners at this clinic, and both…read moreexperiences were deeply disappointing. As a grieving mother seeking help after the death of my son, I was hoping for basic empathy and human connection. Instead, I encountered a striking lack of understanding and sensitivity. One practitioner suggested that I read a book about a Holocaust survivor turned psychotherapist. The same practitioner told me that I should try smiling at people when I go out in public. In the context of profound grief, these suggestions felt tone-deaf and inappropriate rather than supportive. What was most troubling was the overall lack of emotional attunement. I did not feel heard or understood, and the care felt impersonal and mechanical. People seeking medication management are often in vulnerable situations. Compassion and thoughtful communication matter just as much as clinical knowledge. Unfortunately, that was not my experience here.