Waiting times at least 1-2 hours for a standard appointment. No one answers the phone and they take…read moredays to call back when you leave a message. Main physician is checked out and prefers to chitchat about anything but my medical care. I need to find a new PCP...

Everybody is extremely nice and is working hard. I would recommend. It did take a little bit for my…read moreappointment, but the doctor is so friendly with everybody, I can understand that happening. I wouldn't change that for anything, though!

I've been going to MIU for almost 30 years. My first urologist doctor retired and now I'm seeing a…read morefresh young face that was recommended by his medical school Dean of the Einstein Teaching Hospital in New York. He is thorough, decisive, and able to handle my questions with exacting and supportive information. At the clinic I never experienced any significant delays. I saw some of the low ratings. I think some of that is due to the nature of the area being dealt with. For men, we never thought much about our plumbing ever giving us any problems and then when it does the procedures to correct seem somewhat invasive. Do Not be afraid to ask questions. They will answer when you ask. I had a procedure that required a catheter be inserted from my bladder through the penis for discharge of a kidney stone remnants and urine after ultrasonic destruction of a stone that would not go through the descending urethra from the kidney to the bladder. (sounds like fun so far, eh?) . Well the thing leaked. More fluids came out from the outside of the tube than from inside of the tube. It was a long night. I returned the next day to have the tube removed and asked the nurse removing the tube and cleaning up the mess, "how often do these things leak all over the place?" "Oh, it happens a lot, maybe like 20% to 30 % of the time." I asked why don't they tell patients that this might happen with the caveat of, probability of occurrence, in terms of something like "3 out of 10 people that have this installed will have leakage problems and what precautions (wear an adult diaper) should be taken." I was told "that would alarm the patients". NOT ME! Next time I will ask. I used to be squeamish about things like this, then I went through approximately 11 surgeries to get one replacement knee that wouldn't get infected. Never happened. I live with anti-biotics till death do us part and have lost about 75% usage of my left leg. Buts that a whole different story. I mention this for one reason. My worst experience in the 11 surgeries occurred twice at a world famous clinic in Minnesota.

Referred here by my primary care but will never return…read more Doctor was not knowledgeable of anything as to why I was coming in. He was an hour and 20 minutes late to come into the room so I was sitting in this hot and humid room by myself. Very disappointing experience. Not much more to say, find a different urology location if you can.

I had my first colonoscopy today, and I'm so glad it was at this facility with Dr. Jacob and the…read morerest of the amazing staff here. Everyone is very kind, patient, and helpful. This place is very organized and thorough. They mailed me a packet, detailing how to prepare for the procedure. They also texted me a few days before, reminding me what to do, and what time my appointment was. I appreciated all the tips for preparation and the do's and dont's. From start to finish, everything is well organized, efficient, and timely. Check in is easy and they even offered to give me information about a living will and medical directives, since I didn't have things like that in place. I've been meaning to do it and wasn't sure where to start and the packet of information was really helpful. They are very thorough explaining the procedure, anesthesia, risks, and all the paperwork you are signing. Cell phones are discouraged so I didn't take any photos, and I appreciated that devices were not allowed in the waiting room and entire facility. Masks are optional. Due to the anesthesia, you need someone to drive you and your driver must be on the premises at all times. Dr. Jacob is so nice! She saw me before the procedure and explained a lot and put me at ease. She spoke with me afterwards too, to go over results and follow up information. This was my first time with anesthesia and my anesthesiologist, Natalie, was very friendly and told me what to expect. She really put me at ease as well. I was put in a hospital bed and wheeled around to where I needed to go. Suzanne was fabulous, got me settled in, and went over my medical history and some forms. My clothes were kept in a bag, and they even had a special place to keep my glasses safe during the procedure. They hung up my mask too, to keep it clean. Marissa and Lisa were the two nurses in the room during my procedure and they introduced themselves right away and were wonderful. The procedure was easy. I don't remember anything. When I woke up, Shellie was waiting for me with water to drink and checking in to see how I was feeling. My mom was in the recovery room with me and that was very nice. (I was asked ahead of time if I wanted my family member with me in recovery and I said yes). It was nice to have my mom in there to listen to things too because I was still a bit out of it. I was in excellent hands here, from start to finish. It was a very positive experience and I highly recommend coming here.

You can't go wrong with this facility. The entire staff runs this place like a well-oiled machine…read more Everybody, from the nurses to the anesthesiologist, as well as the doctors, are wonderful and have great bedside manners. They made me feel so comfortable about getting my first endoscopy, which went much better than I could have ever hoped for!

All of the staff and PAs and Dr. Boone are so helpful and so friendly…read more I love that it's walk-in and they always provide efficient friendly care.

March 1, 2026 Dr. Noor Bunney can do absolutely everything!…read more He has never failed to aid in my diagnoses and treatments and I never have to wait. Dr. Alan Bunney has provided me with equally excellent health care. Troy Medical is the only office that is open six days per week. The staff is superb. There is nothing more to say other than Troy Medical is the absolute best!

I was having a good experience coming in here for Dermatology or Family Medicine, but recently'…read moreI've hit the "final straw". Booking an appointment with any Dr. here is close to impossible. Recently I had an appointment that I was no longer able to make and needed to re-schedule it. There was NO availability with any of the doctor's in that department for the next three months, and they only get schedules three months at a time, so I was told I couldn't reschedule. It's ridiculous in my opinion because any time I need a follow up after an appointment, I am able to get an appointment the follow month with plenty of times to choose from. I went around and around on the phone trying to understand why the system is set up like that but kept getting reverted back to "that's just how it is and there are no appointments available". The cost here for routine appointments is really high with insurance too here, so maybe this is a blessing for me to take my business elsewhere. Other places I'm not nickled and dimed for just sitting in the waiting room. This location needs to step it up and either 1. high more Dr.'s for the different department or 2. Stop accepting new patients for a while because it's clogging the system for pre-existing people that have emergencies pop up and need appointments or re-schedules.

Cannot say enough good things about Henry Ford and the Troy location. I have only come to Troy for…read moreprimary care, but every visit has been five star. Booking is easy through MyChart, the doctors are fabulous (Dr. Tumbarella is AMAZING), and I couldn't be happier with the care I am receiving. I know that health care is personal and the degree to which we are satisfied depends on our response to care (a kind way of saying some people aren't happy no matter what), but I've never gotten less than 100% from every member of the Henry Ford Troy team. Highly Recommended.

Unfortunately the last 6 months my dad has been in and out of the hospital, every single time, he…read morehas had a awful emergency room experience, 12+ hour waits and just total incompetence. (Henry ford Clinton two hospital). Last night my dad was having severe pains, crying everything. I decided to try out this medical center instead of the hospital. They took him back right away and saw drs and nurses within 10 minutes. Got pain meds and an iv right away and got straight to work with scans and ekg and testing. I want to special shoutout Isac, he was so personable and my dad truly appreciated his kindness in his time of need. The only reason I did not give 5 stars is the front desk ladies were not kind at all, which is unfortunate because in times of emergency and medical issues you'd expect kindness, if that's not in you nature, don't make someone bad time worse. Stay at the front desk please and do not go into healthcare.

I went here today due to the illness that is going around. Heavy congestion in chest, short of…read morebreath, worst cold ever. Within 5 minutes of arriving, I was in a bed with a nurse given me medication to help me breathe again. Ran all sorts of tests quickly. Any other ER, I would still be there. In and out in under 4 hours. Everyone was very kind. Love this place. Got me feeling 50% better in under 4 hours. I would like to thank everyone there. So thank you !!! The negative reviews are not even for this place.

Decent selection of doctors. If you're going for labs, get there at 8 am! Long wait otherwise!read more

My husband and I went to the lab to get my husbands blood drawn…read more The older man at the counter had us wait while a young woman helped him on the computer. After he was done, he asked me what i wanted. I told him my husband need his blood drawn. He asked for my husbands date of birth and name and then told him to go sit and wait. I tried to explain to him that my husband was hard of hearing and he got nasty with me. I asked that he explain to the lab tech to speak loudly when she came out to call him. This old man told me "Oh he will hear her all right. She got a loud voice" He was really rude.

Came at 10:30pm on a Saturday for my daughter's possible broken ankle. Was just over 2 hrs sitting…read morein the ER before before we were even seen for triage assessment! Then back to the chairs for going on another 2hrs as of now The place is mostly full of people with kids who have basic colds who could have just taken some Motrin and stayed home. Seriously my kids had way worse colds and walking pneumonia a few weeks ago were coughing non stop, we used the Urgent Care. I'd think what appears to be a broken ankle would take priority over kids who only cough once every 50 min from my observations.

I recently went in with my two year old daughter for a eye surgery. Right when we walked in we were…read morewelcomed and directed on where to go with no hesitation. The lady at check in was also super sweet and very helpful getting my daughter checked in . Tiana was the nurse taking care of us before surgery and she was so good to my daughter and very generous. Sheila took care of us post surgery and the amount of knowledge and information she gave to prepare me for what to expect when going home was great and on point . I truly appreciated all the little tips she gave it helped smoothen out what can be a very hectic process. Overall from start to finish we felt welcomed and attended to with such ease. This made our experience very comfortable. Highly recommend.

This is a churn and burn psychiatric patient mill. The front office is efficient. You'll be in and…read moreout quickly. Unfortunately, once you're in back the quality problems are big. These seem to be people who can't get a better job. Practitioners are flaky, have terrible bedside manner and obvious personal problems affecting their work. They're very focused on the schedule, inflexible in their thinking, and aren't even familiar with the patient file and comorbidities - or previous conversations about them - when writing scripts. It's clear they are being managed to maximize profit. If you want the McDonalds of mental healthcare, this isn't even that. it's Burger King.

I had medication-management appointments with two different practitioners at this clinic, and both…read moreexperiences were deeply disappointing. As a grieving mother seeking help after the death of my son, I was hoping for basic empathy and human connection. Instead, I encountered a striking lack of understanding and sensitivity. One practitioner suggested that I read a book about a Holocaust survivor turned psychotherapist. The same practitioner told me that I should try smiling at people when I go out in public. In the context of profound grief, these suggestions felt tone-deaf and inappropriate rather than supportive. What was most troubling was the overall lack of emotional attunement. I did not feel heard or understood, and the care felt impersonal and mechanical. People seeking medication management are often in vulnerable situations. Compassion and thoughtful communication matter just as much as clinical knowledge. Unfortunately, that was not my experience here.