Love the store and products…read more Mike, the salesman is a deterrent. He bombards you with his political beliefs, his enjoyment of shooting, the reasons he left New York (he didn't want to live with their ammunition limits) and the projects he has going on at his property. The most recent visit we were trying to order new cabinetry for a kitchen remodel. After I declined his offer to go in the back room to look at the cabinets he bought for his kitchen he got rude. He was so unhelpful and condescending-He didn't want to help with the layout, he didn't want to give me a visual rendering and finally said he would pass me off and they MIGHT be willing to give a rendering but only one. We took our business elsewhere and spent more money on cabinetry to avoid the hassle of dealing with him. Right on the desk it says they help design. What's the problem? He's rude. He makes me uncomfortable.

Great place if you are looking for a to remodel a house on your own. They have lots of good looking…read morecabinets, flooring options, kitchen tops, and doors. We use them mainly for the cabinetry. They have several difference option on the stains and designs. They mainly deal with contractors and condo renovators, so they do not delivery. It is pick up for yourself only. But there is a UHAUL rental right down the road, which rents trucks for about 25-30 a day. Bottom line, you can get good quality cabinets cheaper than pretty much anywhere else around town, but it more of a do-it yourself-er place.

A great resource for domestic hardwoods. The milling of their boards is quite good and they paint…read morethe board ends to prevent checking. I found some figured soft maple in 8/4 thickness. Easy to select boards and to do business with. I am a returning customer!

Quality lumber - HORRIBLE staff. I've lived 500 ft away from QCL and have spent tens of thousands…read moreof dollars on lumber over the past 20 years and have never had issues - until now. Multiple staff members on different days were just plain grumpy and seemed annoyed when asked for help. Finally got my teenage son to get his face out of the phone and interested in helping with a woodworking project to make kitchen cabinet doors. Was looking forward all week to heading to QCL to select wood. They had +/- 30 boards and we needed 8 but were told "I'm not going to go through these to find straight ones - you have to take what is on top - that's our policy. Well, you can't make cabinet doors with crooked & heavily cupped wood (or much anything else) so we left. Very disappointed - used to be one of my favorite places - even if they were a bit most costly than other options. Won't be back

I was actually suggested this place by someone from my local Lowe's....I thank him every time I see…read morehim. The building center is great and the prices are even better. The sales people are very helpful and make sure you have everything you need.

I bought a number of items there. among them there was - 1…read moreitem off the floor it wasn't delivered on schedule no biggie - 1 entry door with transom ($500) - 1 custom window $1,200. The style of the door and the transom didn't match, I called and was told "that's what you ordered" . Really I asked for mismatched styles? For the window I had ordered the lightest clearest low-e glass available, I got the dark type of glass that's recommended for Fla, Nm, Az etc. " That's what you ordered" was the response again. They don't even bother to ask what was shipped or what you ordered, they don't want to know because CYA is the order of the day. Then when you go over your buyer's order you realize that regardless of the conversation you had with their salesperson the printed order is so vague that they could ship you anything at all and claim that's what you ordered. My contractor bought my siding there, it's an off-brand and the quality doesn't impress. Really shoddy practices I ordered the rest of the windows ( Andersen) from The Plywood Mart although they won't match these and they were more expensive, that shows how I feel about sponsoring this store again

Needed a slab door to replace a current frame with sidelights. Found a door here, need a small…read morerepair and the hinges and locks cut. They went out of their way to help, choose, options, etc. Even let me take a current slab they had home to double check the measurements. Finished it in two days and we absolutely love it. Great price, experience and purchase. This is the way things should be handled everywhere. Old school. Will be back when we need anything else. Charlotte store has great people working.

We drove 30 minutes on 1-5-2024 from Concord, NC to Pop's Discount Building Materials on Whitehall…read moreDr. in Charlotte, NC only to find a hand-written note taped to the door that they were "Closed for the day" and they were "sorry for the inconvenience". WON'T make that mistake again!

I would flatly give them zero stars. Worst service I have ever seen. Hardly anything given to me…read morewas correct. Could not provide simple schedule for delivery or when provided delivery time they didn't show up. You could get better service if you were an innocent man asking for help in a police station.

Take a look at the quality work these "pros" provide…read more We specifically chose a very basic, in-stock countertop to insure there'd be no delay to our schedule - and yet they were still 5 WEEKS LATE. In 50 years, this is HANDS DOWN the worst countertop craftsmanship I've ever seen. Take a look and tell me how cheated you would feel. Zero integrity. Zero honor. That is the WEBDON WAY from everything we have seen. Save yourselves a nightmate, because as you might have guess, they DO NOT stand by their work.

Just called this place to pay for an order made by my contractor. The fellow on the other side of…read morethe line was extremely unprofessional and rude. When I tried to explain that that the order was made under my contractor's company name, he started raising his voice and complained by saying "people need to start getting goddamn names of who they talk to, to complete these orders". There's no point of doing business with this place since the staff is clearly incapable of professionalism.

Ordered windows and doors 10/10/18 with a sales representative. I was recommended to work with them…read morebecause my previous vendor switched and told us to work with Matthews. It has been a disappointing disaster. We just received as of Friday 1/4/18 the right piece for the window. Ordered the windows and doors explaining sizes and exactly what I needed. Confirmed with the final sale that they were the ones I needed. Received the French door, and it was 1.5 inches too large for the opening. We had to cut a larger opening and make it work. The windows too a month and were all wrong. When they delivered, they broke a window and left it wrapped in plastic. I called to explain the window sizes were wrong, they were not replacement windows but new construction windows (for those of you that understand, it's a big difference), and that we needed new ones ASAP. The sales representative had no interest in communicating, or apologizing to me. He acknowledged to my project manager that he made the mistake entering it the sizes into the computer, and we would have to eat the delay. Every time I reached out to check on an eta, we noticed the windows "suddenly came in yesterday" or "they are just getting here today". It seemed like a lot of smoke and mirrors and no desire to keep a long term client. When we got the replacement window from the broken window they broke, it was wrong of course. I asked for a discount (beyond frustrated at this point), and the sales representative simply said no. Terrible customer service. I love working with smaller businesses but honestly this would have been more efficient by going to Lowe's and waiting the 4 weeks for the windows. Truly disappointed.