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    Guarantee Loan

    5.0 (1 review)
    Closed • 8:30 am - 5:30 pm

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    1 year ago

    Amazing place they took care of me and got me in and out fast. I'll def be back when able.

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    Premier America Credit Union

    Premier America Credit Union

    (21 reviews)

    Premier America credit union is wonderful. It was the best thing I did to come out of the bank…read moresystem with all the charges they give you two credit union and I've been with them for years. The Customer Service representative that helped me today was absolutely wonderful and helpful. Her name is Patricia N. I never felt for a second that she was ready to get off the phone even though they were about to close, but she stayed on with me and answered all of my questions so I appreciate this credit union having the right people handling their calls, which tells you a lot about them 100% on customer service and satisfaction from me.

    I would not recommend Premier America Credit Union based on my mortgage servicing experience…read more My mortgage originated through Premier America, and their main banking dashboard showed my mortgage loan as **"Current."** The mortgage portal also showed only the normal payment amount due and did not clearly indicate that a prior payment was missing, that the loan was past due, or that two payments were required to bring the account current. The only way I could have possibly noticed something was wrong was by reviewing the payment history in small text. The main payment screen did not clearly say **"past due," "delinquent," "two payments due,"** or provide any obvious warning that the loan was at risk of being reported late. When I made my payment, the system only showed/requested one payment. I later learned there was an issue after receiving calls from the bank, which I initially thought could be spam because my online account still appeared current. When I disputed the issue, I was essentially told that Premier America's main banking dashboard did not matter and that only the mortgage servicing portal mattered. I strongly disagree. This was the bank that originated my loan, and its own dashboard displayed the mortgage as current. More importantly, even the mortgage portal did not clearly display a past-due warning or the full amount required to bring the loan current. In my opinion, this is not transparent and creates a serious risk for borrowers. A mortgage payment system should clearly show the actual account status, any past-due balance, the total amount required, and whether multiple payments are due. Instead, the information presented to me was confusing and incomplete, and I am now dealing with a late fee and a credit reporting issue as a result. Based on my experience, I would not recommend Premier America Credit Union for mortgage lending or servicing.

    Guarantee Loan - installmentloans - Updated October 2026

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