What an absolute stellar experience doing business with PJ!…read more
Me and my friend flew in from Hawai'i to enjoy the Tail of the Dragon and decided to go through PJ because they offered sports bikes while other rental places did not.
He corresponded with us promptly months in advance, making sure all our questions were answered and texted us a few days prior to our pick-up date to confirm everything. We had a minor hick-up finding the place, but rest-assured, we arrived after calling PJ and picked up our bikes: a Triumph Street Triple R and Suzuki GSX-R600. After talking and getting to know us as drivers, as well as show us around the shop, we signed the necessary waivers and off we drove down to the Tail.
I must be honest, and this is by no means a deterrent to using this company as a rental option, but the trip did have a few hiccups. After our first day riding the Tail and staying at our lodging, the following day saw my GSX go down (electronically, not physically) and would not throttle. I contacted PJ, who was extremely apologetic and very quick to address the situation and drove the hour or so drive to personally drop off a Triumph Daytona 675 and pick up the GSX. Talk about taking care of your clients! I enjoyed the majority of my remaining day on the Daytona (riding to Franklin and back). Unfortunately (but somewhat luckily), about 10 minutes away from the lodging, the Daytona's electronics shut off all of a sudden. After finding my way back to the lodging, we contacted PJ who was, once again, in huge disbelief and very apologetic. I must note that the time the Daytona went down was around nightfall and PJ asked me again to choose another bike and he drove back down again to drop of my newly-chosen FZ09, and pick up his Triumph. Needless to say, I was not upset in the slightest as PJ was genuinely remorseful and went out of his way to remedy the situation. The following day was spent enjoying the FZ09 on the Skyway without a single hiccup.
After our 3-day rental, it was time to return the bikes. My friend's Triumph had zero issues and the FZ09 had none either. Upon returning the bikes, PJ apologized once more for what had happened and explained what had happened to the other bikes. No harm, no foul as PJ was extremely polite and professional throughout our entire time dealing with him and I could not be any happier with the service.
PJ is an avid rider himself and knows the roads around the area and is more than knowledgeable to give you suggestions to enhance your time renting the bikes! Routes, restaurants, you name it - ask away! Oh and a side bonus, he has a nice family of Great Danes who have loud voices but LOVE to play and be petted!
Fear not using this company to rent your bikes. I was blown away by the exceptional service and really, it felt like I was just borrowing a bike from my own uncle. I cannot rave enough on how happy I was with everything and I WILL be back to rent from him again on a return trip!