We enjoyed our day on the bikes and experienced no problems. The on-line reservation process was easy to navigate. The check-in process was a bit chaotic. There was only one staff member getting the bikes ready and checking people in. We lost about an hour of riding time. I'm not convinced the bikes are checked well between rentals outside of gas and damage. We paid the extra fee to get the bikes we requested, which was fortunate because I was asked to consider a different bike and my husband got upgraded because they did not have the bike we requested. But there was a lot of negotiation going on with other people because the bike they requested was not available.
Be sure to ask when the bike needs to be returned because we thought we had to be back at 5:00 pm, but were told we had to return them within 24 hours. Nonetheless, we returned them that evening. It's a tuff gig when people do not return a bike when they agreed to. My ask is that you do the right thing so the next renter has what they expected and paid for.
While it wasn't the grandest experience, we would try renting again. Happy riding! read more