Great pawn shop, here at pawn stop, they took tools I had and jewelry I had . Will be coming back…read morebecause they paid me a very nice amount for my stuff, will be back soon to sell more stuff.

Horrible experience, the woman at jewelry counter was nice and helpful. But the man who quoted us…read moreon our items was very unpleasant , short , and just simply rude . will not get any future business from me .

Great friendly folks! I secured a GREAT deal on some studio reference monitors in immaculate…read morecondition. I will do business there again.

Very unfriendly and rude staff, they don't greet as you come in the door and are not very…read morewelcoming. They just stare at you and don't say anything. Female especially at the shop looked extremely unhappy to be there. Didn't offer to help me as a buying customer extremely rude. They did not make me feel that it was worth spending a single dollar there. Employees should focus on customer service and start greeting and all customers that actually come in the building. You never know who people are and what they are coming to spend. If you're a person of color, l wouldn't recommend spending here. The fat white lady with the glasses I believe her name is Betty at your Winter Haven Florida. Location is absolutely deplorable. How many more piss poor reviews and complaints are you guys gonna have until a customer incident happens or this company is reported. I've come to the shop a few times and every single time I've come this woman Betty has the most worst attitude. She comes in miserable. She's very rude to Customer. She also gives me racist vibes because she is discriminatory based on certain customers that come in the store I don't know what her position is, but she absolutely needs to go. I will be contacting corporate. I had an incident yesterday and I am very disappointed in this woman's behavior and she's a representation of this company. She's extremely rude. She has no social skills. She has no people skills and she's quite luckily that I'm writing a review and not handling this personally. She needs to honestly be removed or this needs to be corrected with this company.

Horror they don't care about the customers and they be eating behind the cash register so…read moreunprofessional the service is horrible and the value of the gold so expensive and they don't give not even a 10 dollars discount even when making a big purchase.

worst customer service I've ever experienced. I messaged them on Instagram before I came. And let…read morethem know what I was trying to do and they told me to come on in when I came in. They told me they would trade me for my 110 g necklace . They will give me a 51 g braclet , also have kids trying to work the deals would never recommend this spot to any one , told me to get out if I didnt like there offer

Wife pawned her diamond earrings here in winter Haven on 11/1/21 at a payment rate of $12.50 per…read moremonth renewed 11/30/21 instead of picking up for $62.50 ..$50.00 plus interest of $12.50 .we paid the interest of $12.50 plus December 2021 interest in advance for a total of $25.00 to carry us until 12/31/21 so if we came back before December was over the interest would already be paid and the loan amount only would be due of $50.00. Did not return until 1/30/22 had her stuff in pawn 3 months at interest rate of $12.50 per month should have only paid $37.50 in interest plus the original loan amount of $50.00 for a total of $87.50. They overcharged to get the earings back by $12.50 and charged a total of $100.00 .tried to talk to them and explain that the math and amount for the contract time for 3 months was not correct and that they were over charging. They insisted on over charging to get the earnings back and we're not so sure the stones haven't been exchanged for different ones wife believes they are different. We are going to have the stones checked against the certificate of grade giving when they were purchased..would not trust this pawn shop and would not recommend using .

Do not buy a firearm at cash America pawn. They do not quality check the firearms they sell. And…read morewhen u get a broken firearm all they offer is store credit. Refusing to refund the cash u paid

Great staff! Very personable and honest. Competitive pricing and they work hard to make sure they…read morehave stock and variety.

Came here today and was a bit bummed from first visit to a different Pawn shop location. I have to…read morebe honest I was expecting the same outcome. Betty really helped me. She was very thorough examined everything front to back. I accepted the price because of how thorough she was and felt trust in her opinion. Observations of shop: very clean, awesome bow and arrows and carbines! I'm coming back for sure and recommend anyone in area to check them out! A1 service And you get a great fam card.

Being a first time customer they have been very helpful and see Cassandra she will take care of you…read moreplus she's easy on the eyes, they think about the customer first the way they work with you

They customer service sucks thats store is a whole mess and they employees are rude and…read moreunprofessional they buy the item super cheap and then they sell it for a lot more like the 3x the price....service , employees, store y'all have 0% I don't know why the county dont close that stire

Britney & her co worker are the RUDEST NASTIEST women I've dealt with. I originally contacted them…read moreto make a deal via FB June 17th, 18th, 19th & so on for a week. I have pics showing this. Don't know WHICH of the 2 rude disgusting women it was that would respond to me but since Britney seems to want to protect this other co worker as I asked for her name, she BLEW her top over it, I am figuring it is the other girl who i was dealing with. I can back ALL I am saying up. Just to show u PROOF of ONE I will attach this log from my personal phone showing date & time I called them to make this deal for a controller. We had the deal set. I was waiting on the owner to confirm it so I can go get it. Look at date in picture showing this. I waited a week and no response so i figured this place was either irresponsible, has bad business practices or this lady just didnt do her job. While waiting a WEEK, i saw today they had the SAME controller I had the deal made for listed but for more money. I contacted them threw ebay since the phone & FB got me know where & i have proof of that with me CLEARLY IN WRITING STATING IF they accept the OFFER i made them through ebay, I will go in PERSON the same day to pick it up. That was the deal in writing. It was accepted by the owner so I was getting ready to go pick it up & called them to confirm i can still pick it up because I saw someone put it was already shipped when that was NOT part of the deal I sent. So i sent an email asking if they did send it or are gonna send it via email or can i go pick it up still just to be on the SAFE side. NEVER responded again. Y does that not surprise me after a week of dealing with such irresponsible people who post stuff for sale but cant seem to be bothered to respond in a timely manner or if at all, let alone respond. The lady got mad with me cause she was NOT LISTENING to what i was telling her about what I did but instead kept on YELLING at me stating I sent an email to have it shipped which was a miscommunication on her part & I was trying to explain it to her but for whatever reason, she was VERY HARDHEADED & didn't want to listen. Then I questioned her bad attitude towards me. Then Britney takes the phone with an ATTITUDE breathing HARD acting BOTHERED like i asked her to get on phone to begin with. She was also being hard headed. I was trying to explain i am trying to save them $80. bucks in shipping for the heavy boxes plus i was able to pick it up AND thats what my requirement was when i made the offer. She yelled at me telling me only the OWNER can see that so i told her if that is the case then Y R u getting belligerant with ME over this situation. Then she said it was illegal for me to call her about this when i won it on ebay but i told her this was a deal i had going back over a WEEK B4 I saw them post the item we agreed to via a deal we verbally agreed to so i bought it on ebay to make sure they don't shaft me on it. I asked for the name of the co worker and britney got NASTIER because i said i wanted her name and owners name to file complaint about their attitudes, then she threatened me again while being very disrespectful of my my mental disabilities and told me she my disabilities are MY problem nothing to do with her didn't matter to her not her problem if i don't understand treating me like because i am disabled i am dumb, stupid and no good and worthless to bother with. She gave me threats if i were to file any reports then went and cancelled my order on ebay so i don't leave her negative feedback for her attitudes. I can prove all this via fb & ebay messages but i will put just this ONE so u see the date i called originally which was a week B4 this was on ebay when we already made a VERBAL agreement but their GREED kept them from keeping that agreement trying to get MORE money instead of HONORING out deal and showing integrity. I saw then Y i got no call back. Not sure if it was the owner or one of them that decided about the greed and not to honor deal forcing me to buy via ebay. MORE happened but wont fit on here