Middlesex Family Dental provides top-notch care with a friendly and professional team. Their…read morecommitment to patient comfort and excellent service sets them apart - highly recommend for all your dental needs!

1. They need to change their outgoing message to accurately reflect their hours during COVID, the…read moreinaccuracy led to me leaving 4-5 messages on their machine with no response bc I thought they were open on Monday (what their vm states) when they are not. I tried to explain this several different ways to the dentist, but she seemed to not understand what I was saying, not sure if it was a language issue 2. Ive been trying to make an appointment for 2 weeks-it is an emergency and I have throbbing pain that I have been treating with Ibuprofen and numbing gel but my fear is that it's a cavity and it will become worse or I will get an abscess if left untreated. They have been NO HELP. I called the dentist herself and she said she could not see me but could do a telehealth visit. Not even sure how a dentist would do that but what a joke. 3. I told the receptionist (Manuel) that I wanted to try and get an appointment before my vacation. He said he couldn't accommodate me for over a week even though I explained everything above and that my condition was painful and could get worse. Because my insurance lists only them as my provider, I didn't have a choice but to take what they offered (also why I was waiting in pain for 2 weeks for a call back). I made the appointment only to get a call back immediately with him asking me where I was going-totally reasonable given the climate today-but I'm only going to NY to visit family for 4 days and explained to him such. He said the dentist still would not see me! I asked for her direct number and called the dentist and she did not answer the first 4 times I called ... benefit of the doubt maybe she was busy but also maybe she was trying to avoid my call...so the 5th time I called she answered she wasn't helpful at all, and then said she could see me if I was only going to NY Bottom line, this office doesn't seem to care if patients are in pain or in managing their office in a way that is helpful to patients trying to make an appointment. Luckily my husband was able to get me an appointment with his dentist SAME DAY at 630pm (I didn't realize I'm listed on his insurance but am so glad I am)! I'm going to ask my insurance to change my dental provider immediately and if anyone needs the name of an amazing office with awesome staff, lmk and I'll give you the office that took me same day when I told them about my horrific experience with Middlesex Dental

If you like taking off work, rearranging all of your kids schedules and making your child a nervous…read morewreck before a planned procedure only to be told that they have to cancel bc they forgot tell you very important information about what not to eat/drink before the procedure bc of how dangerous it could be then you have found the right place. I will be taking my children elsewhere and will never recommend this place again. Disappointed doesn't even come close to describing their lack of professionalism. Very untrustworthy. Run as fast as you can. DO NOT LET THEM OPERATE ON YOUR CHILDREN!

This place has a stupid policy that cancellations are prior to 48 hrs and they charge 25$ is you…read moretry to re-schedule before that. And the worst part is they call to remind 24hrs ahead for an appointment that was scheduled 3 months ago and each time you try to re-schedule they threaten with the 25$ fee even though you are trying to reschedule and NOT cancel. And the worst part they don't even care if you say you are not returning back to the clinic. They just say ok and disconnect. Pathetic!!

Now that a week has passed and I'm over some physical and mental trauma, I'm ready to relate my…read morestory! Last week Dr. Molesphini extracted one of my teeth as part of the initial stage for implant or bridge installation (tbd a few months from now). The extraction itself went fine - quick and painless. However, before and during the procedure I was suffering from (unrelated) digestive distress, and throughout, I was literally jumping out of the seat every ten minutes or so to take care of what I needed to, there in the exam room. This turned into rather a mortifying experience for me. But throughout the entire time, Dr. M. as well as his assistant were fabulous. Patient, compassionate, and kind. I wanted to go through with the procedure though Dr. M. repeatedly (and wisely) asked me throughout if I wanted to continue. Kudos to him and his assistant that evening for turning a very difficult and embarrassing situation for me into one that was professionally and gracefully handled. I so much appreciate this. In 25 years of seeing both Dr. Molesphini and Dr. Chustckie, as well as many years seeing Debbie S. for my cleanings, I have been extremely pleased with their work and my outcomes. I couldn't recommend this practice highly enough.

I went to The Smilist Dental - Somerset (97 Cedar Grove Lane, Somerset, NJ 08873) after my wife…read morecompleted her Invisalign treatment with no issues. Since we share the same insurance and I was told my out of pocket cost would be no more than $100, I trusted this office and started my treatment with Dr. Elisa Marants, supervised by Dr. Jeffrey Chustckie. What happened next was absolutely unacceptable. After a few months, I discovered that my insurance had stopped paying because the office closed my Invisalign case after only 5 months, even though my treatment was clearly not finished. My case involved one single tooth, and there was no clinical justification for ending the treatment early. My insurance confirmed that they would resume payments if the provider simply reopened the case. Instead, the office refused to do it. To make things worse, when I called to ask for clarification, the staff told me: "We will call you back after speaking with Dr. Marants." They never called. Not once. No follow up, no explanation, no accountability. I reached out again, and the response was the same: no responsibility, no willingness to fix their own mistake, and absolutely no concern for the patient. Because they closed the case prematurely, my insurance paid only about $1,500, and I was left with an incomplete treatment and a financial situation that I never agreed to. This entire experience has been: * Unprofessional * Irresponsible * Poorly managed * Completely lacking in patient care and ethics I strongly warn anyone considering Invisalign or any dental treatment here: Avoid this office. Their lack of communication, accountability, and professionalism caused me unnecessary stress, financial damage, and an unfinished treatment.

I see most of the reviews are about billing. My review will be about the actual service and work…read moredone. My tooth broke a little over a week ago. I did not have a pcd chosen because my last dental experience was horrible and I basically have been neglecting my teeth since that visit two years ago. I'm so happy that I choose Brighter Dental. My visit on Monday was quick and to the point. I did not wait long to be seen after arriving. My xray technician was so professional and pleasant. I believe her name is Camille. She was patient and I could tell that she wanted to make sure I was comfortable. Dr. Lyons looked at my teeth and gave some recommendations. I was lucky enough to get an appointment for an extraction 2 days later. I was so nervous leading up to the procedure. I've had 3 prior extraction experiences. The two where I was awake were super painful and I was expecting it to be the same way. I was completely wrong. Dr. James Kang is the GOAT!!!. I felt nothing. He said my roots were very deep but again zero pain!! He has great bedside manners and I felt very at ease and comfortable during the entire procedure. I highly recommend the office to anyone in doubt.

Not hygienic, oversell services. Wait time at the office is long. Looks like sub-par dental…read moreoffice.

I've been a patient since Dr. Franta days as well (someone mentioned his name in another review)…read more I miss the guy but the move to Dr. Dhaliwhal & Dr. Gil was seamless and uninterrupted. Service hasn't degraded one bit! I've been mainly supported by Dr. Dhaliwhal but know of Dr. Gil for one visit I had in the past when Dr. D was out on vaca. They are both awesome AND Kristen, the front desk assistant is a pleasure to deal with. I've had fillings, cleanings, and x-rays done at this place and they get you in, do the work in a timely manner, and also make you feel comfortable the whole time. Good dentistry practice indeed. Also, there's a bad review in one of the below reviews but I have no clue who that Dr. that's mentioned in that post. The doc mentioned wasn't anyone I know from that practice. Weird that someone would post it. Anyhow, figured I'd point it out.

Dr Dhaliwal and Dr Gill are such great doctors. They are caring, patient and provide excellent care…read moreto my family and myself. Their staff is amazing! Kristin always has smile and is an asset to the office. The dental hygienists are gentle, kind and efficient. There is no other place I would take my family. I recommend their office to everyone!

4 calls spread over 2 hours and no one is ever available to even pick up the phone. What's the…read morepoint of having a phone line or having signs saying "accepting patients". Poor excuse of a dental office

I am and still having a horrible experience with this office. Please do not make the mistake of…read morethinking they care for your well being because they do not. They do not answer the phone and if you leave a message they will not return your call. They will not provide an email to correspond if you have a concern you will have to drive there. My first day there I explained to the lady at front desk who sends the claim to the insurance. That I already been speaking to insurance co and they had given me explicit instructions when submitting my claim or it would be denied she said ok and she would call insurance co the next day. I left and following week called to confirm she called and no answer so I left voicemail. After repeatedly calling and leaving voicemails weeks passed by on for me to realize that I was being ignored. This concerned me because their surgeon was out for the month my first visit to their office was June 3 she did not send the claim until June 10 and she never called the insurance as she assured me she would on my first visit. The appointment for surgeon was supposed to be July 7. As July 7 was getting a few days away still no response so I had to drive to office to get answers because they don't pick up phone or answer voicemails. Once I get there she informs me that I won't be able to have the July 7 appointment. When was she going to tell me this? I'm only now hearing this after I had to drive to office. She tried to tell me that her protocol is to not call insurance co which was disturbing because I explained this to her a month ago when I came in for first appointment. On the first appointment she made no mention of this "protocol" she's now hiding behind. She lied to my face and she never called the insurance co in the month I was waiting. They wasted no time billing my insurance for the visit but couldn't make 1 phone call to insurance company on my behalf. As I come in to office to confront her on the lies, disregarding my case, and their inability to communicate. She suggested that I go somewhere else because she didn't want to call insurance. Now she's saying things like "oh we don't do these procedures you should go somewhere else." How convenient for her I should leave so she doesn't have to be held accountable for doing her job or be held accountable for her neglect. In fact, they do the procedures she just didn't like being called out for treating people like shit. This industry is a dirty business they just care about billing your insurance. I felt I was not treated like a person. They ignored all my concerns and disregarded me. How do you trust these people with your life I have to go under anesthesia with a surgeon at your office and your playing games ? Lying? Ignoring my calls and voicemails concerning my health. So disrespectful. Pharoah Jefferson

Today, I had my biannual cleaning. As always, I had a positive experience. The dental hygienist,…read more Brenda, is pleasant and personable, but more importantly, she does an excellent job and provides feedback. I have been going to this clinic for several years and the dentists, hygienist and reception staff are always pleasant and professional. I recommend this dental practice to anyone looking for quality care.

I've never experienced a dentist's office like this one. The interior is fully remodeled, and upon…read moresitting in the waiting space, there's a card that encourages you to request at least two complimentary comforts. I chose orange cream aromatherapy, a cushion for under my knees, a soft blanket, and to watch calming nature videos on the TV above my chair. I didn't know dentistry could feel...luxurious! Will definitely continue going here.

This is the best place for your little ones' teeth. Dr. Lisa is wonderful, professional and kind…read more The office is beautiful and clean. All staff are very nice and helpful

Dr. Lisa was really sweet and did an amazing job with my daughters (3 and 8 mo). My older daughter…read morewas hesitant at first but Dr. Lisa did a great job making her feel comfortable again. I'm impressed with how much time she took to talk through our routines at home and answering any questions I had. Personally I don't even love going to the dentist but my daughter keeps talking about it. Definitely going back!