Let's start with the basics; "First, do no harm." Dr. Olivia's office is LOADED with harm. It's a…read morenegative space; everyone, literally the entire office vibe is "negative." Lots of "don't do this" signs in the place, so you know what I mean.
It required 8 weeks to get an appointment.
3.5 hours in the waiting room (Arrived @930 for 10 a.m. appt, 30 mins early per MD request for paperwork).
@1145, dr. says we can be seen, but then sez Xrays for my hand from Simon Medical weren't "good enough" so she set me up for in-house Xray.
I have bone-on-bone wrist pain, and the Xray tech grabbed my wrist very hard, without notice nor permission. She pulled my hand hard and when I muttered "f**k" from the pain, she tweaked at me for expressing pain in my own way. I didn't yell, didn't direct it at her, just the pain from her mistreatment.
Then, the doctor finally came in, more than 3 hours after our arrival.
First words out of her mouth were to castigate me for muttering a curse word out of pain while in Xray.
She also cussed me out for not filling out that I'd experienced leg and back breaks, neither of which have any bearing on my wrist.
She then tells me I'm "bone-on-bone" and arthritic. Thank you for telling me what my GP already told me. I was already aware of that; I'm looking for SOLUTIONS, not a re-diagnosis.
She's a pill-pusher and was surprised that I didn't want hydrocodone or oxycodone. I don't take meds that make me dumb and dizzy. She thought that odd, and said so.
She offered up a wrist brace that "you should go buy on Amazon."
My GP told me I'd be certainly requiring surgery. She informs me that he's wrong, she doesn't believe in surgery, and believes in holistic medicine with a brace on 8 hours a day and if that doesn't relieve the problem, I should return.
She was flat, no personality, made me very angry at the 3.5 hour wait and the Xray experience with no apology, no commentary other than to treat me, a nearly 70-y/o person like a scolded child for cursing when I experienced unnecessary pain from a "nurse."
I failed to mention their building is mis-labeled, so one has to walk around the entire building with poorly labeled signs. They're very aware of the misdirection; the signs indicate as much. They're not new signs, so rather than fix the signage, one is expected to park two lots away and walk around.
Once home, I did something new;
I asked a friend to help me with ChatGPT, and I asked it to help me with solutions for bone on bone arthritis based on the notes I got from dr. olivia. ChatGPT gave me FAR more information, useful information, and gave me options she didn't mention.
It's EFFING UNBELIEVABLE we/I paid over 300.00 for a 4.5 hour experience, entirely negative, got zero results from the doctor, chewed out because I was unhappy my damaged, visibly bruised hand was jerked around by an Xray tech, chewed out because I didn't list a broken bone from 25 years ago, no where near my wrist. Lots of negative energy in this place.
This entire office defines "sh*tshow. Won't be returning. Second worst medical experience in nearly seven decades.
In summary;
- 3.5 hours from arrival time to see Dr.
- Xray tech was abusive.
- Dr. offered no solutions to pain except "buy this on Amazon"
- Non-communicative staff.
