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    Groves Cooke, DDS MS

    1.0 (2 reviews)
    Closed 9:00 am - 3:00 pm

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    Washington Smiles Complete Health Dentistry - L to R: Dr. Michael Frede, Dr. Melissa Smith, Dr. John Boain, Dr. Aruna Astuto

    Washington Smiles Complete Health Dentistry

    2.4(14 reviews)
    0.9 mi

    We left here and went to a different dental clinic because of the high cost of care. We also found…read moreout the dental work they said would be necessary was, in fact, not needed at all. A second opinion, which we feel was more honest, certainly saved us physical pain as well as financial pain. We will not be back.

    PSA Do not use Washington Smiles!…read more We had a great visit and the staff were very caring. But, they sincerely overcharge their patients with absolutely no notice! Their billing is deceitful and unfair. We are an active duty military family. We have been stationed overseas for the last 6 years. We are only here in the area for a couple months while my husband is deployed. I am unfamiliar with Tricare Dental stateside so I called around and ensured that they accepted our dental plan. They even did a pre-authorization and told me it would be 100% covered. Two weeks later I get a bill for $505. This is absurd! My insurance paid out $200 which is what they would normally pay out. However, they expect me to pay the remaining balance! Despite Washington Smiles initially telling me it would be fully covered. I have fought this with the insurance side as well as with the dental company. Cannot believe I'm expected to pay this. Living overseas, we never saw a bill once. This was not a visit worth $705, just preventative dental. A cleaning and exam for two of my children.

    Photos
    Washington Smiles Complete Health Dentistry - How relaxed I felt in Dr Frede's dentist's chair despite what appears to be two abscesses.

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    How relaxed I felt in Dr Frede's dentist's chair despite what appears to be two abscesses.

    Eureka Dental Group - Eureka Dental Group - Lobby

    Eureka Dental Group

    4.8(5 reviews)
    21.5 mi

    Wow!! I can't say enough great things about this location and the people who work here. I was…read morenervous about my almost 3-year old having her first real cleaning and not going to a pediatric dentist. However, the dental hygienist who cleaned her teeth was AMAZING. She took the time to explain each tool to my daughter and let her test it out. Then, the dentist who checked on her teeth was so kind and sweet with her. The ladies at the front desk are also the best- so kind and helpful!! Ultimately we had a great first experience for our daughter and I'd recommend them to anyone!!

    After posting my review, I received several calls from Eureka Dental Group. First was from the…read morePatient Account Specialist and she did help explain the new charges but was still unwilling to give me an appointment until I gave them a "reservation fee" of $120. She said my crown was there but I could not get it until I paid her for a reservation. While I did have the money, I was unwilling to pay to make an appointment. I think their policy of paying to make an appointment is ridiculous and unheard of. There are simply way too many dentists in Eureka to have to abide by such a draconian policy. The second call I received was from the Office Manager, and she did seem to care about my frustrations and did agree to a payment plan to address the additional (hidden/uninformed) charges. She also lowered the reservation fee from $120 to $100. She explained the reservation fee would be applied towards my procedure; that they employ this concept on longer procedures to help ensure patients show up for their appointments. Although I emphatically disagree with the reservation fee concept, I did pay it (crown hostage fee) so I could make an appointment. Personally, I think Eureka Dental Group should adopt a no-show policy in line with other doctors that charge a no-show fee rather than charging a reservation fee. A couple of days later I received a call from Dr. Wehrmeister. He indicated it was his day off and he was calling because his Office Manager had informed him of my concerns and he wanted to try an address them. Dr. Wehrmeister seemed to genuinely care about my issues with Eureka Dental Group and I was impressed he took the time to call me on his day off to talk thru my recent experiences. After about a 20-minute conversation I felt comfortable Eureka Dental Group valued me as a patient and cared for my satisfaction, despite their unwillingness to concede the reservation fee policy. I went on about my day and received a second call from Dr. Wehrmeister about 15-minutes following our previous conversation. To my surprise, Dr. Wehrmeister said he talked with his Office Manager and they felt the fair thing to do was to pick-up my out of pocket increase that was not communicated to me until after the fact. This was one of my biggest concerns/complaints and I feel they have adequately addressed this concern. Likewise, I am changing my review from 1-star to 4-stars and will give EDG another opportunity to retain my business. Thank you, Dr. Wehrmeister and Eureka Dental Group Team!!

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    Eureka Dental Group - Dr. Chris G'Sell & Dr. Adam Wehrmeister

    Dr. Chris G'Sell & Dr. Adam Wehrmeister

    Eureka Dental Group
    Eureka Dental Group - Eureka Dental Group - Office

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    Eureka Dental Group - Office

    Groves Cooke, DDS MS - endodontists - Updated May 2026

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