I was very nervous about having 2 root canals, but everything went well. Highly recommend…read more Excellent staff, dental assistants and Dr. Janssen was professional, polite and did an excellent job.

The receptionist and the Dr were professional and friendly. The other technicians were not and made…read moreme feel unwanted at their facility. I spent a few minutes looking over the cost of the procedure before agreeing to it, and I didn't know until I turned around that I had a whole huddle of techs staring at me waiting. This wouldn't have been an issue if they would've been friendly about it and gave me reassurance. It seemed like they wanted me to just sign the papers and get it over with. People need to understand root canals are expensive procedures and not everyone has the funds to dish out. Looking at your paperwork and going over the costs is okay and completely reasonable. It shouldn't be treated as a waste of time or an inconvenience.

For my entire life, I have always dreaded going to the dentist, until today. I can honestly say…read morethis is the 1st time I didn't suffer through the shots to numb my gums/teeth. The entire staff is very pleasant to deal with & are always asking if I had any questions. A game plan for my dental care was layed out & while performing the work I was being told what they were doing. I'm so pleased with the work that was done. I highly recommend them. They take care of you & treat you like family.

We'll stear you away from a general cleaning when you just need one, find all this work in your…read moremouth and try to sell you mouth forms and gum scalings and if you don't do it, he won't do the cleaning. Used to be a fairly decent dentist before he went to all these symposiums and learned how to monetize and maximize the business. They steer you away from cleanings and try to sell you everything else.

Dr. Gassen did a root canal in his office, rather than referring me to a specialist. That would…read morehave been OK except it took longer that he expected and the novacaine wore off before he was done, which was very painful. And when he put the crown in after that, once again the novacaine wore off before he was done and it was very painful again.

My mom had tooth pulled and she has been in a lot of pain. (More so than any other time she had…read moretooth pulled) She called the weekend emergency line and did not get a call back -so unsure why they even have this . Then they got her in Monday morning and Dr Johnson was arrogant and said anytime u get tooth pulled and you have a hole, it hurts. Well DUH, but this was a worse pain than normal. He said it was hard to tell if dry socket. But he made her feel dumb. She hadnt been to dentist in a long time and now is even debating going to another bc of this. Please do better with customer care.

Dr. Johnson and his staff are all wonderful. Debbie explained my insurance to me and told me the…read morebest way to plan my next year treatments. She did not have to do that! Brooke was awesome and friendly, comforting and understanding! Mary was funny and very sweet to me. I had not been to the dentist in a long time which is kind of embarrassing to me,but they were very understanding and positive- seemed glad to help me. Thank you guys!

I was referred to Dr. Jannsen at the Jefferson City clinic after another dental specialist had…read moredifficulty completing my root canal. Upon examining and assessing the situation, he was willing to accept the challenge. He carefully shared his findings, clearly discussed the options while pointing out any risk that could be involved. Once WE determined to move forward with the procedure, it went smoothly and successfully. All the while, Dr. Jannsen was sharing what he was doing and what I could expect. All attendants made me feel comfortable. I need to mention that the staff was excellent to work with throughout. Megan and Michele made scheduling quick and easy. I was welcomed warmly by Hannah. Winter was a caring, knowledgeable technician. Susan was pleasant, quick to lend a hand when needed. And Taylor took my payment with a smile, even making me smile in the process. I don't really want to go back, but I wouldn't be afraid to do so.

Going to a dental procedure is always a bit scary, but Dr. Lavitt and Chantelle were so friendly,…read moreso calming, and so great that my fears were soon eased. Dr. Lavitt is fantastic. I had a root canal and experienced NO PAIN whatsoever. I didn't even feel the Novocain shots. I really wish I could see Dr. Lavitt for all my dental needs instead of just the specialty procedures. He is that great. Thank you for taking such good care of me.

Dr. Lawson is phenomenal. His staff is outstanding as well…read more The kindness, care, concern, and individual attention Dr. Lawson offers is remarkable! His office is clean, comfortable and beautiful. Dr. Lawson is thorough and takes his time with every patient. I am blown away by Dr. Lawson's intelligence, gentle-nature, and truly kind heart. His lovely wife, Libby, works in the office too! Ms Libby makes you feel welcomed and cared for, immediately, upon arrival. This woman lights up a room with her smile and heart of gold. I am eternally grateful for Dr. Lawson and his team.

i can not express how kind everyone in the office from the first phone call to the follow up calls…read moreto check on me the day after surgery. During the root canal the staff constantly kept me up to point on what they were doing and what was left so the root canal went as smooth as could be. Dr. Lawson even watched my body language and when he saw any signs of pain that should not have been there, before i had to stop him, he would stop his work himself to address the painful areas where as i have had other dentists keep pushing through even when i have tried to explain how much pain they were causing. The office staff even called my regular dentist for me after trying to push up my follow up appointment to make sure this procedure was properly addressed for the crown. If i ever need more major dental surgery again, I will go right back to Dr. Lawson because he and his team made me feel completely comfortable and even more important, completely heard.

Went to Matthew Connell for a new denture. He produced all porcelain which I didn't ask for and…read morethen shaved my natural teeth off on the bottom to adjust the denture to fit my mouth which I should never have agreed to!! I didn't know the consequences-he didn't disclose that to me. Now I have one side of my mouth drooping down because denture is crooked. It's too short on the left side and the denture is absolutely destroying my mouth! It hurts so bad I'm going to have to go somewhere and have another one done and I don't have the funds to do it because my insurance only pays once every 5 years. He destroyed my other denture my old one that I walked in with when he shaved my natural teeth. So now I can't wear it! please save yourself some heartache and grief and don't ever walk through their doors! It's a family business too so it doesn't do any good to try to fight for your rights. Because basically they don't care. They have the upper hand!!. I bite my tongue when I'm chewing because the occlusion is off!! I wish to God I'd never put my faith & confidence in this guy!!!

I filled out their "I'd like an appointment" form and simply got a response to call the office. I…read moredid that and made an appointment. I explained I have another dentist in KC and asked them to confirm what services would be covered by insurance - that was three or four weeks before my appointment. When I got there they hadn't even recorded that I had insurance. I said (again) that I only wanted the services that would be covered by my insurance. She hadn't looked it up so she blew me off. When I went in they took bitewings and then wanted to take a pano. I mentioned AGAIN that I needed them to confirm that was covered. She said OK and did it anyway. I guess I should have refused, but I thought I might be wrong on my coverage. Dentist saw me and asked for a single tooth xray - I've never had that before and asked AGAIN it that was covered, no real response and they took it anyway. They showed me something I have known about for a long time. They then gave me an estimate for what they think I should do and it was a bit crazy since I mentioned I wasn't planning to do it. At the very beginning I had offered to pull records from my regular KC dentist and they said 'that isn't needed'. Guess what? None of that extra was covered. I was told to call when the bill came and they 'might' write it off. Just got off the phone and they did NOT write it off. Basically stating that I should have known my insurance rules and it's not their job to know that for me. Really??? So, I'm paying a bill for something I begged them to check or not do. Won't go back.

The absolute BEST dentist and staff I have ever experienced!! Friendly, communicative, efficient…read moreand just great experience. I sometimes doze off while in the chair!!

I have been using Dr. Boyd and his team for over a year now. Fantastic staff, gentle touch,…read moreexcellent billing option available with prepay allowing a discount on services. Plan of care easily established and each visit informative. Have had filling work, semi-annual cleanings, and whitening trays done. Very happy, and have many friends and family members who suffer "dentist phobias and post traumatic stress" now visiting this practice as well.