The best doctors in the arearead more

This is a modern GPs surgery in Howden.Wallsend. I have used…read morethis surgery since moving from another area a few years back.It's like a breath of fresh air compared to some doctors surgeries. I cannot complain about the service I receive from here,it has always been the best on offer. There are no nightmare receptionists,customer care seems top priority and everyone is treated with respect and warmth. The building is light and airy and very welcoming and has an open reception desk.There are lots of self help and information leaflets available and a notice board area.Plenty of comfortable seating,a childrens play area and toilets. They offer a physio service at the surgery should you be unlucky enough to need it along with the usual health and support clinics.There are plenty of staff to help with queries ect and the whole surgery seems so well organised and the staff efficient and well trained. Always five star service here.

I have just read the review already online and I agree with it 100%. It says everything I would…read morehave said had I written a full review. My husband and I have both used this surgery for many years and have never had reason to complain. It is important (when you are 70+ and 80+) to know you will see friendly faces when you have reason visit the doctor.

I have been registered with this doctors for almost a year, All of the doctors in this practice are…read moreabsolutely fantastic and will help you to under stand anything you need to, and also assist you in progressing to becoming well again. They are there to help and they certainly go out of their way to help. The practice is fairly big, has a selection of toys for children to play with whilst you wait, the receptionists are lovely and friendly. There is a selection of magazines and papers to read whilst you wait but don't get too comfy as you won't be waiting for long!

My personal experience from this clinic is not the greatest. Fortunately I was in need of a doctor…read moreonly twice (registration and high fever) as long as I was a student in Newcastle. My GP was ok, he correctly diagnosed that I had tonsillitis but I think he didnt gave too much attention to my problem ( maybe the antibiotics he prescribed me were not so strong). My suffer lasted for 3 weeks hoping in the meanwhile that they would have an available time to arrange a second meeting but I had to wait for one whole week!). I would advice students to gather info of all clinics in the area before registering with this one.

The health centre or clinic is located behind the top end of Bedlington Front Street, beside the…read morelibrary. There is a private car park with many spaces available including two disabled spaces very near to the entrance. There is also a carpark adjacent to the clinic. If you are driving to the clinic take the road leading up the bank alongside the entrance side of the Netto store and take the first right. The clinic has two sets of sliding doors which open automatically and which provde easy access for disabled people and those with prams. Inside there is a small waiting area with soft chairs. There is a small area especially for childen where they can play with books and toys. There is a reception desk at the left hand side with a small window where you can talk to a staff member to make appointments etc. The clinic now has a self check in service if you have an appointment with a GP or nurse. This works electronically and is located at the farthest end of the room after you enter. When the doctor is ready to see you your name comes up on a electronic screen mounted on the wall. This beeps when the name changes. I find this a little invasive and a bit of a challenge to privacy but it saves the staff some trouble. The doctors rooms are located in a maze of corridors. Sometimes the doctor will leave the door open or greet you in the corridor. There are mostly male GP's but if you are a female you can sometimes arrange to see a female doctor if it is an intimate issue.

I go to this surgery simply because I have no other choice. I realize the staff are overworked and…read moreunder funded, but you know what? It's the same in my job. Except that if I treated people the way the auxiliary staff at this surgery do, I'd be sacked. Today was no exception. I went in for fertility testing- the NHS isn't known for its bedside manner, but this is a pretty heartbreaking thing my husband and I are going through. The nurse who does the blood work is always incredibly nasty but but because I was so upset about these tests, I tried to be cordial. She was just rude in return and even argued with me about a form I was supposed to have- a form that I've never had by the way. It takes weeks to get appointments here, plus this testing is time sensitive, and this awful woman almost didn't do my blood work because of a non existent form. I left the room in tears but couldn't go home because I had to renew a prescription. The woman at the front desk never once made eye contact with me but still managed to be extremely rude as well and treated me like I was stupid. All while never looking up from her computer. So, if you like waiting 2-3 weeks for an appointment where you will more often than not get treated like crap, this surgery is for you!

I can only speak as I find, yes the appointment system is quite bad, but if all the time wasters…read moredidn't book an appointment "just in case" it may help. Also this is the same for every clinic that I have heard about, but in saying that, when I have needed to see a doctor I have always been able to do so (and on the same day). Yes I have heard that some of the nurses can be a bit brusque, but I have always found them to be fine with me. On the whole I am more than happy with the service that this clinic provides - even with all the added red-tape from the government.

I'm new to the area and so needed a new local GP. I found the registration process for Mallard easy…read moreto deal with, and unlike my old GP in Birmingham, Mallard offer registration for an online service where you can order repeat prescriptions to be electronically sent to your preferred Pharmacy, view your existing medical records and book appointments without having to play the lottery of telephoning the surgery at the right time. The surgery itself is one of the smallest in the area, the benefit of which is that you don't feel rushed when seeing staff for an appointment. Nobody likes having to visit the Doctors, but this practice makes visits as easy an experience as possible.