I purchased a truck a few months back paying a decent amount for it. I was told it was a great…read moretruck and ran great. One of the Manifolds was leaking a day later so I called right away (as they said they would fix problems within the first 1000 miles) they said they would fix but would only cover half (fine print added but not discussed when purchasing). I said fine not too expensive, I got the truck back only to find out that in replacing the right side they had damaged the LEFT SIde and to fix that they would also only cover half........ After that I discovered more engine trouble with the truck.... leaking oil. They wouldn't do anything about it. Yesterday the truck DIED while I was driving home. I was forced to call a tow truck as the vehicle wouldn't move. I am very not happy with my experience with Urban's. Friends also purchased vehicles from them and had nothing but trouble or recall lists on newer vehicles they sell. I STILL OWE money on something that doesn't run and they won't do anything about it....

great honest people in sales,they actually care about buyers and r their to help during and after…read morethe sale,actually fun 2 deal with dewey ,gits best trade in and lowest price on car u want even the lowest intrest rate,good 2 kno people r still helpin new buyers git best deals so everyone is happy and PROUD to say i bought my new car from urbans sales whrer they actually do care about u

The engine service light came on the truck and we had taken it in to get it scanned and see what…read morethe code was and it was a #3 misfire and we had them replace ALL the spark plugs and put a new ignition coil on #3 and we paid $400 to get that done. The light came back on again 2 weeks later and we had taken the truck back to get it scanned again to see what the code was and it said #3 misfire again and had told us that it could be a lifter or a camshaft and that the cylinder head will have to come off and I had asked how much it would cost us and they said it could cost us $2500 depending on what was wrong with it. I didn't feel right about it and thought it was pretty fishy so went to BLA to get 2nd opinion and it said the same #3 misfire and said we probably needed a new ignition coil and I had explained to them that we had the spark plugs replaced and the coil replaced 2 weeks ago. They looked at it and they had found that the problem was THE BOLT WAS NEVER TIGHTENED DOWN AT ALL!! Never going there again. Tried charging us $2500 when it was just a bolt that wasn't tightened down by their own tech. Very disappointed.

Spencer location is where they put "managers" incapable of managing. Kurt is the biggest a** I…read morehave ever had the displeasure of dealing with. The sales guys were both very nice, and I regret not being able to buy from one of them. But after listening to the way that jerk talks to his employees AND customers, I took my business elsewhere (and recommend that everyone do the same).

These guys are great to work with. Very polite very professional and their prices are better then…read moreany other quotes we got in the area. They have a very easy online pay portal so anyone can pay the bill from yourself to someone far away. They will be my go to for towing or body work from here on out!

Tok my Toyota Tundra to a Chevy Buick dealership for service and they treated both of us like…read morevalued customers. Very happy with the Service Department. clean building, professional folks all around and very friendly. Small town family feel. Put me down as a repeat customer. Kudo's!

Same day service due to scheduling, got the car done a day sooner than…read moreplanned............................................................................................

First time at this store, but we were treated like a repeat customer. Outstanding customer service!read more