My car stranded me today around 5:00pm on my way home from work. Luckily, my wife was near and picked me up. My insurance, State Farm, contracted through this company to come tow my car. State Farm texted me with the company details, so I called. He answered the phone very unprofessionally and didn't say his name or his company, just "uh, hello?" I told him that I could not stay with the car, but he said that he would be there within the hour (approximately 6:00pm). He called me around 6:30 saying he would be a little late. Around 9:30pm I got home and my car still wasn't there. I called, and he said he was in Green Bay and was just getting to my car.
4 and a half hours late.
Not acceptable. I will never let my insurance go through this company again for me. I would not recommend this company for anybody. read more