Everything is EXCELLENT FROM CUSTOMER service to towing to…read moreexpedient service ALL well done They even arranged the towing for you and add it to the bill

Brought my car in for an inspection and was told that it was in great shape and needed nothing but…read morethe muffler patched. A week later my car wouldn't start and had to pay to get it towed. I brought it in for an inspection so I could be on top of repairs and not stuck on the side of the road. Called to ask what they think it could be since they just inspected it & was told I'd have to bring it in they have no clue & it's not their problem. Wish I would have brought it to a better mechanic to begin with! They wouldn't even talk about it just not their problem.

Unfortunately, had to take my car in for service again. The team was amazing with how thorough and…read morequickly they did the repair very informative when explaining the issue and how it was going to be fixed and in a super timely manner. I can't say enough about how the professionalism, service, business presentation are what you hope for when needing help. Everything is top notch. If you're looking for that auto repair shop that you can trust looking no further, this is it their prices can match or beat anybody for the quality of service that they give you . Keep up the great work and never change , don't fix what ain't broke. You guys do it right.

Took my car in for an AC check and while I was waiting, the staff were incredibly kind, helpful,…read moreand accommodating. The lobby area was great to get some work done or wait around. When they were done, they walked me through everything they found very clearly, answered my questions, and let me know what I needed to address the issue. They also filled my tires for me before I left! I would definitely recommend this place and will go back for any car issues in the future.

Downtown auto service is the place to go for your tire needs friendly service top quality and great…read moreprice. I greatly appreciate this business because of a friendly service. Service without any headaches.

The service quality and experience is better than any shop I've worked with! Their diagnostics and…read morerecommendations are well documented and the repairs are competitively priced. I live in Florida and coordinated over the phone for repairs on my Green Bay-based daughter's Jeep. No hiccups - this ownership and shop team are totally trustworthy - great work and thank you!

Once again, Eric's Automotive gave us great service and in good time, & for very reasonable…read moreprices. We really appreciate this business!

I do not recommend taking your cars here if the problem involves the engine or turbo; I had a very…read morebad experience--going for the cheap option ended up costing me more. Now I have to spend extra money to get it repaired by more professional mechanics.

I just recently moved to GB and found these guys on Yelp…read more I've had an obnoxious squeaking in my car for a while now and I saved up a chunk of cash to get it fixed. About $1,000. I took it in to them to get it diagnosed and they told me it was my upper control arm and it would only be like a $250 fix. Fantastic. They then told me that my brakes were down to pretty much nothing and they would need to be replaced. This is something I could've done on my own for much cheaper but since I had the cash, I figured why not just have them do it, they were all very nice and it looks to be a relatively new business, so I told them go for it. With the brakes added on my bill was now $1,100. Over my budget, but again, no biggie they seem like good guys. When I picked it up and drove it home I noticed pretty much immediately that the squeaking wasn't even so much as muffled, it was not fixed at all. I'm not sure why they wouldn't test drive it after to make sure that the problem was fixed, especially because that's the whole reason I brought it in. Shortly after this my car starts beeping at me nonstop saying that my parking brake is on, and when I try to turn it off it says parking brake function is limited and to service immediately. Now, this could definitely just be a crazy coincidence, but the timing of them just replacing my brakes and then that happening is like I said, crazy. So I call them up and talked to the owner and he told me to bring it back in and they would make it right. They then told me that the parking brake wire got frayed somehow and they fixed that up free of charge. Great, thank you. But they then told me that the squeaking was actually the Lower control arm. This control arm is DOUBLE the price of the first one and that's at their cost. $513. If I knew this the first time I went in I would have just got that replaced and done the brakes myself. So instead of a 1-2 day $500 fix, I spent over $1600 and they had my car for about a week all together. When I picked it up I asked who I believe was the owner to take it for a drive to confirm there was no squeaking, and he said no problem. I planned on telling him that I was pretty upset and wanted him to work with me on the price considering it doesn't even seem like I needed the initial control arm they put in. I was gone for 5 minutes and when I came back the employee told me he had just left. So I'm pretty ticked off about that too. All in all, like I said everyone I spoke with was very friendly. Other than that I honestly feel completely ripped off by these guys.

Excellent customer service, fair prices and the staff were honest. Went in for a simple oil…read morechange and just asked them to check the tires and breaks and was told new tires aren't necessary now and breaks were good. Was originally going to get a tire rotation and was advised it wasn't necessary. Very appreciative of the servic, would definitely recommend!

Darrin was absolutely great. We are from Florida and had some issues with my trucks differential…read moreand IWE solenoid. He took care of me and was honest and very reasonably priced. He went out of his way to make sure everything was good before I left.

This place is AMAZING!! I've never been here before, I was referred by my regular mechanic due to…read morethe issues I was having. They determined the issue was better taken care of by the dealer and took my car there for me. That saved me an hour & a half of driving! I highly recommend going here if you need your vehicle taken care of. They take amazing care of their customers.

My sales rep, Joe, epitomizes what a competent auto dealer representative should be. He was…read morepleasant, forthcoming, and knowledgeable. Joe made my car buying experience almost pleasant. I highly recommend both him and the Green Bay Bergstrom dealership.

I purchased a truck for $46,000. I immediately noticed a loud noise which sounded like the wheel…read morebearings were going out. I brought the truck in the next day after buying it and it was determined that it was the tires because they were ''cupping badly''. They considered making it right but ultimately decided not to. Then they tried selling me new tires ofcourse... I left very disappointed. Not impressed at all by this customer service...

Disclaimer, not my real name but I'm a real customer…read more Honest work and excellent customer service are the two biggest characteristics of this garage. I've had brake work, suspension work and new tires done here. There was a little issue with parts manufacturing on two of the jobs. Taylor and Ashley took care of me.

I have taken my car there a couple times, the customer service is amazing, and I have had no issues…read morewith any of the repairs. They talked me through all the different options and made sure I understood everything. They have gone above and beyond!