I have never in my life experienced such a lack of class and integrity in a business/ business owner. I tend to believe in the best people have to offer, but not here! I bought a pair of Jazz Boots for my daughter to use for a theater performance. After wearing them 8 times over 12 days, they came apart at the seam on the bottom. With my receipt and shoes in hand, I went to Grooves 3 different times before the Owner told me that she would do nothing about it. She accused me of bringing in old boots in to get new ones! She told me there was no way that these shoes were only a few weeks old! She wouldn't exchange them for me, even with a receipt and the shoes being purchased well with in their "30 day" exchange policy timeframe. I recommend that you spend your money elsewhere. A business that doesn't back up their products shouldn't be doing business. Oh, and calling your customers a liar to their face is also bad for business. read more
