It states "Master Groomer" on the window. Nothing could be further from the truth. While I am sure many of her "regular" customers will stand for her not paying attention to what is asked to be done with their dogs' grooming, for those of you who are even CONSIDERING going here, find somewhere else. Unless that is, you like darker, older, crowded places where they put your dog in stacked crates in a room with little to no ventilation, and they give your dog to an assistant groomer to do and charge premium prices. We brought our 2 Lhasas in previously, and provided pictures and EXPLICIT details on what we needed done, both in person and by text, so she would have written record for each as well as what they should look like when finished. She does NOT pay attention to you, nor does she remember any part of the conversation. She always is in a hurry and seems distracted. When we went to check on them to see if they were ready while in the area, our female, who was in beautiful gold full show coat, had been BUTCHERED. They must have cut at least 6-7 inches of her beautiful coat off using a clipper, ruined her legs, bib, did not blend anything. When asked what she had done, she said "You told me last time it was not short enough, so to take it shorter." I told her that was for the BOY, not her. Proof is in the texts, the discussion, and the pictures showing her full coat, and him in a modified teddy bear cut. "What do you want me to do, I can't put it back on." what a HACK. To make things worse, as I left I overheard her and her assistant, who I am sure was given the task of hacking her up for practice, talking and trying to put the blame on us. "I wont charge you". GREAT, thanks! Take responsibility for your lousy work. Maybe its time to retire or just stick with dogs you need to wash. And for those of you who are even considering going here, she will not quote you a price on the phone, and her washes start in the $80 range, not to mention more expensive for the full hacking, I mean grooming, experience. read more

I took my cat in for a nail trim today and they were so so amazing! Fran especially was great and incredibly accommodating. I am so thankful to have found such a fantastic place. We will be coming back and recommending to all our friends!! 10/10 read more

wouldn't give a ball park price over the phone explained exact size of my dog and breed for just a wash , said price when get there , When I first asked she hung up on me , thinking it was a dropped call I called back and she rudely told me to find another groomer , she did throw out a number like 85.00 for a small dog shampoo . I could see how it could get bad , dont go here . What happened to courteous customer service . read more

Great, friendly and happy staff. I am happy how they take care of Charlie. Here's a before and after picture. Thank you! read more

Grooming Studio - Before - Pet Groomers Near Me - West Hills, California

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On multiple occasions, this groomer has provided excellent service, consistently offering flexible scheduling, a friendly demeanor, and impeccably groomed results for my dog. Pricing is also comparable to other groomers. read more

Have been to this place a couple times now and they do such an amazing job!! Our dog Loki went in today for a bath and to get undercoat deshedded for the summer season and he looks and smells like a million bucks!! Thank you for taking such good care of him read more

Grooming Studio - groomed pup - Pet Groomers Near Me - West Hills, California

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The Grooming Studio is absolutely amazing! I run a local dog rescue and often need grooming for dogs that are dirty, matted, scared, old, and sometimes temperamental. Fran and her staff not only make our rescues look stunning, but they are so patient and loving with every dog they groom! Sometimes our dogs need a shave down because they are so matted. I am always blown away at how gorgeous they are just a few weeks later when the hair grows back so evenly and beautifully. They really do such an incredible job! They have been at the same location for over 30 years... that in and of itself speaks volumes! If you are searching for an amazing Groomer, I highly recommend Fran and her awesome staff at The Grooming Studio in West Hills! You and your dog will love it! read more

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We love taking our mini golden doodle here for grooming! Natalie is amazing, very patient, knowledgeable and accommodating. We have been taking my pup here since he was three months old, and he always loves going for his cut. So thankful we found Natalie and the grooming studio! read more

Grooming Studio - Pet Groomers Near Me - West Hills, California

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Fran is the best! I have a standard poodle and finding a groomer who REALLY knows poodle cuts felt impossible. Finally someone referred me to Fran and we could not be happier. She does an AMAZINGLY beautiful job and my dog looks stunning after each groom. Can't say enough good things about Fran @ the grooming studio. read more

Another great day at the doggy spa for Rocco! Go see Natalie for your next doggy spa day! read more

Grooming Studio - Rocco fresh from the Grooming Studio and Natalie! - Pet Groomers Near Me - West Hills, California

Started when others wouldn't groom my senior dog. Fran and her team are wonderful. They have made my senior dogs feel special and loved. The young ones feel handsome too!!! read more

Our lil Pug is all smiles every time he is picked up from his doggy pampering. And of course clean too!

I've been taking my dogs here for over 13 years. Honestly, I have had many different breeds over the years and they have done a wonderful job. Fran is so nice and always helpful. Always kind and yeah sometimes they are a bit more hurried at times and are focused on the dogs on the table but never had a rude moment. I'm shocked by the bad reviews. Well, that's my two cents as a long time happy customer. read more

Grooming Studio - Pet Groomers Near Me - West Hills, California

Just LOVE NATALIE!!! She was at a different place and I had to come with her to this new location because my little Yourkie is not an easy dog to give a hair cut and she is the only one that can do it!!! Thank you Natalie read more

I cannot rave enough how awesome Fran is in making my Powder Puff Chinese Crested baby look absolutely beautiful. Her expertise goes far and beyond other groomers and no one comes close. She just has a eye to turn your fur baby from drab to fabulous. I wouldn't use anyone else and neither should you. Thank you Fran! You are amazing!! read more

Natalie recently joined The Grooming Studio. She was at another Woodland Hills groomer and fortunately I found her new location. Now we have the best of both worlds Natalie who has to be the best groomer in the San Fernando Valley and The Grooming Studio which has such a peaceful atmosphere. Natalie treats Perla like the little princess she is. read more

I took my Pomeranian in for a bath and cut. She came out looking like a completely different dog. The literally shaved her to the skin. If that's what they thought they needed to do, I'd have expected a phone call before. I would never have given permission for them to shave her. They even shaved her tail. UNACCEPTABLE. HOW DO YOU CALL YOURSELVES A GROOMING STUDIO????? This is simply the quick way out. Below are Before and after pics read more

Best grooming studio ever. Natalie is so understanding and diligent with my dog. Without her, our dog wouldn't be able to look so good. Thank you guys! read more

I called Fran the owner today. I told her what happened. Her first response was "So, was it a misunderstanding?" How does "My dogs need a bath" get misunderstood to mean "Remove the defining characteristics of this Breed, and oh; injure them in the process?" Then she tells me my dog was not injured, had received no wounds I am a nurse. I am certified in Advanced Wound Care. I have received Professional recognition for my wound care skills. I did my time in the military as a Medic. In a war zone. I know a wound when I see one. No wonder the employees do not take responsibility for their actions, they lack a role model. read more

This is the best place to take your dogs to be groomed. It can be stressful trying to find a place to take your pups that you know you can trust and to take care of them. Thank you so much to Natalie for always being so kind, professional, understanding, and thorough. I will never take my pups anywhere else. read more

I started going to here because Natalie works here. I know my dogs are in good hands because she does a great job cutting and coloring my dogs hair. Yes we die there hair pink. Love this place. I recommend them highly. Now my parents even take their dogs here. read more

TERRIBLE. I took my 6 pound toy poodle to get groomed at this place. We went to pick her up she was shaved uneven and looked terrible. Worst ever! For the shave, not even a groom, she charged me $75.00 for a six pound little poodle! I called the owner and told her my dog looked terrible and uneven, she said come back to the shop and I will give you $10.00 back and that she would give me a free grooming note for my tiny poodle next time. I sent someone to get the $10.00 and a note for the free grooming since I was so unhappy. We live 2 minutes from the place, when we got there she was locked up and gone! She should not cheat her neighbors who are also her customers! read more

Never again. Bad service and poor excuses. Refused to groom our dog after grooming her for over 2 years because she's a bit snappy. Made a comment to my wife stating "Do you want to brush her"? How about you do your job as of course you do provide a service within our community. read more

-First time here and will be returning- I wanted a wash, nail trim, and simple fresh summer cut. I am happy with results, the staff, price, and grooming atmosphere is clean. My dog Chickadee was ready in 1 hour and smelled great when I picked her up. read more

Grooming Studio - After a wash, nail trim, fresh cut makes her look younger and thinner - Pet Groomers Near Me - West Hills, California

Just had my 2 dogs groomed and they look amazing. I have Maltese Lulu and a Yorkie mixed named Jagger and they've never looked better. Anna took great care of them, she's very sweet and a total dog person so I knew they were well taken care of. read more

If you're looking for a professional place to have your dog groomed, I recommend The Grooming Studio in West hills/Woodland Hills. I was looking for a place to get my 20 pound Maltese mix dog groomed, he can sometimes be aggressive. But Fran and her staff easily washed and groomed Snowball. He looks amazing. Fran and her staff are kind and loving and professional. I recommend The Grooming Studio for your dog grooming needs read more

Grooming Studio - Snowball's new haircut. - Pet Groomers Near Me - West Hills, California

I just picked up our Papillon mix. She looks amazing and adorable with her short haircut!! If you want a truly caring and loving environment, Grooming Studio is the place!! Thank you Fran and everyone for welcoming our little princess!! read more

I really had high hopes for Grooming Studio and have come here a few times before writing my review, so I feel really let down. First of all, their customer service is AWFUL. I was waiting by the door to speak with someone and the owner (blonde European woman) was chatting away with someone for a solid five minutes. Finally, she tells a groomer "I think there's someone waiting, can you go check?" DEAR, YOU SAW ME WAITING AND DIDN'T GIVE A CRAP AT ALL. Secondly, their work is not consistent. They barely cut any hair off my pup (it just looks like they brushed his hair). And then when they do cut his hair shorter, it's very very patchy. Because my dog is so anxious, I always ask for the first appointment and a day that isn't too booked because he needs to get in and out (he has lots of anxiety about being in a kennel). Of course, he's always waiting a good amount of time in the kennel by the time I pick him up. Whenever I ask a question I just get the runaround from the employees or owner. I feel that they don't care about the dogs and they don't care about the dog parents either. They just want to overbook and make money without personability or customer service. Wouldn't recommend. read more

I really pleased from that grooming place, I tried couple of studios before and I cannot compare.. read more

Grooming Studio - Panda - Pet Groomers Near Me - West Hills, California

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EXCELLENT! Fran and her team are professional, kind and talented! We have had many terrible trial and error experiences trying to groom our Goldendoodle. Grooming Studio gets it right every time. Call for an appointment and they have exceptional availability! We are so happy we found this GEM! read more

This is the first online review I've ever written about a business I patronize, but I'm so ELATED with The Grooming Studio I felt compelled to write my first one. My Bichon "Zoe" has been going to Fran at The Grooming Studio for almost ten years. I need to qualify that Zoe lives a very charmed life and we're basically inseparable. I'm extremely over protective and she's rarely out of my sight (you probably get the point that I'm a little crazy). When it comes to The Grooming Studio I completely trust them, Fran and all the ladies are fantastic. Many groomers don't want to work on bichon's because they require a lot work. Fran's attentional to perfection is obvious every time she grooms Zoe. One of the terrific things Fran does is use unique bows. Besides having all the color combinations of bows you can imagine, she even has bows for seasonal times of the year. Zoe has always been ready when promised, and she even enjoys going to get groomed. Fran has always been able to accommodate us on short notice, and her prices are quite reasonable too. Proudly written by, Howard H read more

Grooming Studio - Zoe' Hirsch is a happy girl after seeing Fran! - Pet Groomers Near Me - West Hills, California

I should have known how awful this place was. They didn't ask for any information other than my phone number and type of dog I had. They never called to let me know she was done so I decided to just go there and they had no idea which dog was mine. Then as we're driving home, I notice blood all over my car. They cut her nails WAY too short... This is exactly why I take my dog to get her nails cut by a professional and don't do it myself... Apparently this place doesn't know what they're doing because now I'm at the vet. I would give this place -5 stars if I could. read more

Grooming Studio - This "professional" place made my dog bleed. - Pet Groomers Near Me - West Hills, California

Took my maltese poodle in the get his fur trimmed and they cut him! cut a huge chunk of his skin right off under his front leg and acted like it was no big deal. Until i came home and saw it and realized it was a huge deal and he is going to have to get stitches. DO NOT take your precious babies to this place. read more

Grooming Studio - This is where they cut my dog behind his front leg and acted like it was no big deal! - Pet Groomers Near Me - West Hills, California

I've been bringing my Billy (nine-year old terrier rescue) here for about five years and have been very happy with their work and the overall experience each time. Billy has been okay with his visits too! I'm skeptical of the negative posts here with the misspellings. read more

I used to take my dog to "PETCO" since she was a puppy. and now she is almost 2 yrs. I moved to west hills 2 weeks ago and i looked for a different Grooming at that area, and i found them !! Before i called them i had to read about that place... and they got really nice reviews so i had to give them a chance. I used to pay nearly to $50 - $60 bock in "PETCO" for a bath and nail trim and i had to leave my dog there for about 6-7 hours !! Isn't that crazy ???? Thank god i found this place :) i left my dog around 1 pm and the lady called me an hour later saying that she is ready ! what a difference. Great location , Amazing service , and GOOOOOD PRICE! Me & my dog are super happy. read more

Fran was amazing and gave my puppers the one of the cleanest cuts he has had in a long time!

I take my Australian shepherd here twice a month ..love the treatment he gets..he's been groomed by many different groomers and this is the best I have ever seen my dog..his sent last a while and he stays clean with the oil treatment they offer..and he's a ranch dog so him staying clean is a plus ..with the oil treatment I just give him a wipe down be fore we go home from working on the ranch and he's back to clean ..I love Fran and her care for animals..it's amazing place. read more

Fran is amazing! The quality and care provided is exceptional. Her studio and everyone that works there are the incredible. Grooming Studio also is excellent at canine teeth brushing. We are so happy to have found Grooming Studio and Fran. The best of the best!!! read more

I have been taking my two dogs here for a while now. I have to say they look great after but they are so rude to us and our dogs. I have a rescue dog who has bitten people before and the owner snatches the leash from my hand and with such rudeness goes "this one bites, you have to muzzle him" to her assistant. My dogs are TERRIFIED of going they get such bad anxiety. We since have taken them somewhere else and they have been fine. Sad because they do look great afterwards. read more

Worst place ever! They cut my dog's nails so short that almost all of her nails were bleeding! I went to pick up my dog and I have never seen her so sad. If you love your animals, don't take them here!!!! read more