We brought our 5-month-old cocker spaniel puppy, Luka, in for his first grooming experience, and I…read morecouldn't be happier! As first-time puppy owners, I was nervous about leaving him with people we didn't know, but the entire staff was so warm and welcoming--it immediately put me at ease. Sue did an absolutely amazing job with Luka! She even went the extra mile by sending us photos during his grooming to show how well he was doing, which meant so much to us. The care and attention they showed made this experience wonderful, and I can confidently say this will be Luka's groomer for life! We're obsessed with how great he looks and how kind everyone was. Thank you all for making this such an amazing experience!

I have a 96 pound Great Pyrenees and an 11 pound Schnauzer chihuahua and had them both groomed…read morehere. They did a fabulous job they both looked gorgeous and they were happy not terrified when I picked them up. We will definitely be going back. Great job!!!

The shops decor is adorable. It's kept very clean and they are very accommodating. All the dogs…read morethat come out look like a picture.

I've had all 3 of my girls groomed here and they did a fantastic job. Especially my teacup Yorkie…read morepuppy

This place under new ownership. I took my cats and they treated them with lots of care. They take…read moreappointments. Great service and very clean. Highly recommend.

I just called there for an appointment amd I have been there prior. They canceled me with no…read moreexplanation. Just no appt for you. I called and the number went to voice mail. Poor customer service.

I had such an amazing experience! They groomed both of my dogs and did an absolutely incredible…read morejob. From the moment we walked in, the staff was friendly, professional, and clearly caring with my pups. They really took their time to make sure everything was perfect. Highly recommend!

Customer service is subpar to say the least. I've brought my doodle puppy in multiple times. 1st…read moretwo experiences I didn't really like how my pet and I were greeted, first thing they do is make you aware that if they feel any mats they may not be able to service your animal. Which is fine but it would make more sense to take the pet to the back assess the situation and then make that determination so that the customer & groomer are on the same page. I bring my pet in for this 3rd time and this time I would like a full service, and purposely changed the groomer for a better interaction. I'm immediately met with a young lady, who didn't seem very interested and almost annoyed that my pet was overly excited in the lobby. She immediately tells me she'll wait until she calms down and let me know if she can be done. Okay. I call shortly after I left because it was the 3rd time I've had a bad first impression with a groomer, and it's understood they may be tired and had a long day but at 12pm in the afternoon customer service and a welcome greeting could go along way. Especially since the customer behind me with the same dog, didn't have the same conversation with the groomer who welcomed her. I spoke to the receptionist/manager not sure what he was and explained the situation and apologized after I voiced my concerns to him about 2 separate groomers, not making me feel welcome or leading a conversation with "well if she's matted" before even taking her back to get a proper look at her. I was told they would let me know if they could help me and I agreed, a hour and half goes by and I hear nothing so I'm assuming all is well until the male calls me and tells me all they could do is the bath because she has mats which is perfectly fine I'll take her elsewhere but to give a bath for 65 dollars without a sanitary trim, pads or anything?? And expect full payment and never asked me first. Then the groomer was rude, argumentative, and explained it was alot going on at the time of the hand off so she wasn't trying to be rude. Yet she was. So I will not be back, as a paying customer like everyone else I expect my puppy and I to be treated like our business matters. The receptionist was nice and let me leave without having to pay 65 dollars for a bath that's the only thing I appreciated. Damage was done I would never come back and I live 5 minutes from the salon. As I've read the owner seems to have a lot of feedback on the comments here, I would recommend a course in customer service for employees. A smile goes a long way.

Danielle and staff great. Was concerned about my anxious dog but they took care off and was able to…read morecut and grind my babies nails. It wasn't easy but they did a great job. Definitely coming back. Actually have a grooming appt for my difficult one. I trust and know they will give best care

Danielle's salon is very reasonably priced and my Bernedoodle looks great! We finally found our…read morepermanent groomer. I Wish I would've discovered this place sooner. Don't hesitate to book!

Friendly staff and great choices for freshly baked dog treats that both of my pets absolutely lovedread more

Love the DIY bath idea. They provide all the product and equipment for you to do it yourself. Baths…read moreat some groomers are outrageously priced and this is a good option for people that find it difficult to do in home. Such a nice, welcoming place

Fourth groomer in 10 months. Finally found The One. Nice people, great groom. My baby is a…read moreChristmas cutie.

Absolutely rude. When I finally spoke up- they got even ruder and started screaming at me. I told…read morethem the situation of how I was treated was really sad- their response- screamed at me that death is sad. Never again. They also run the business Msmaltipoos. Wonderful dogs- well bread, healthy puppies. It is too bad they are so rude.

Hi, my name is Courtney & yes, yes...I'm a cat person. But! I'm a dog person now, too. I…read moremean...I've *always* been a cat person. Always. But now I'm also a dog person so I guess I'm just an animal person in general. (All animals, that is--been a veggie girl for over a solid decade now. :) I digress. So, much earlier in this year (January, I think?), we decided to "fospice" a senior beagle with malignant melanoma (shout out to Lulu's Locker Rescue for saving this sweet girl from a high kill shelter in downstate Illinois). We wound up creating a bucket list for her (ever hear of Live Like Roo? Check them out!) and then wound up adopting her and, well, we're all obsessed. *insert heart eyes here* One of Brandy's bucket list items (ps - her IG is @brandy.the.beagle, just FYI) was a "spa day": a morning or afternoon of straight up pampering. Enter The Grooming Studio. Listen, if you catch an opportunity to get in on the client list (seriously--Erin is so ridiculously booked she's not always accepting new clients, so keep an eye on her Facebook page), POUNCE ON THAT. Because here's the thing: she's the best. Period. The end. I mean...I could stop the review right now because that's all you need to know. But as I'm perpetually longwinded, I have more to say. :) Erin, knowing this was a bucket list item, got Brandy in ASAP and made the experience start-to-finish amazing for our sweet girl. Not only was it professionally photographed (more on that in a bit), but there were treats, she had her nails painted, she received the cutest bow I still have, she came home happy as a clam, smelling delicious, and looking fabulous. And best of all...I could *tell* she felt good. Really good. We took our late, great Beagle (yes, she too was a beagle) to several different groomers and it was almost always a bust. You can tell when someone treats your dog as they would treat their own; there truly is NO better than Erin. So grateful for Erin's warmth and kindheartedness; she will forever have a place in our hearts for the sweetness she showed our beloved Brandy. Trust me when I say that not all groomers are the same; in short, there's Erin...and then there's everyone else (*that's* how incredible she is). Ten million, billion stars, for real. [Photography c/o Remember When Studios located in Tinley Park, IL--review forthcoming for sure!]

She did a fantastic job! My Chase was way overdue. He tends to be difficult. Will returnread more

Always the BEST experience ! My Willow looks and feels FABULOUS. Thank you so much......See you…read moreAround Town!

Excellent groomer! My dog had a very difficult time getting groomed at another business, but she…read moredoes really well at Around Town. They do a great job keeping her anxiety levels low.