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    Grooming Haven Pet Salon

    3.0 (2 reviews)
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    8 years ago

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    9 years ago

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    Pet Food Center

    Pet Food Center

    (4 reviews)

    Staff is so friendly and helpful. I love the house cat! They take very good care of the rescue…read moreanimals

    I *really* want to like Pet Food Center since I love supporting local businesses. However, the past…read morefew times that my husband and I have been in to the Newburgh location, we've had some unfortunate issues regarding the employees there. As for my experience, I went in a month or two ago to get some cat food, and when I walked in, there didn't seem to be anybody working. I came to find out there were three employees (2 women and 1 man) at the back of the store hanging out and chatting, which I initially brushed off since it was during the evening hours and they might've not had much to do. What did bother me was the language they were using was shockingly foul and just overall off-putting. They didn't seem concerned there were customers in the store. Now, I'm a very off-the-cuff kind of person and am certainly not one to care about strong language, but when I'm at my job, my coworkers and I understand there's a time and a place, and these employees didn't seem to care who heard them. These three employees were also clearly discussing their manager/store owner and coworkers in a *very* poor manner, along with the aforementioned excessive cursing. When I got the cat food I needed, nobody was at the counter, and I had to get the employees' attention a few times to get someone to ring me up due to their conversing in the back of the store. Additionally, my husband had nearly the exact same experience the other day. He went in an hour before closing (so it's not like he arrived 5 minutes before they shut the store down for the day), and the closed sign was already put up. Double checking the store hours, he tried the door, and it was unlocked, so he walked in. Again, the same three employees (2 women and 1 man) were working and had gathered at the back of the store. My husband didn't receive any acknowledgement when he entered the store, and when he couldn't find what he was looking for, he tried asking these employees for help. All three of them, still at the back of the store, ignored him despite him saying two or three times: "Excuse me, can you please help me?" One of the employees finally noticed him and asked "Can I help you?" in a frustrated, rude tone of voice. He also noted that these employees were openly speaking about their coworkers and, especially, the manager in the same extremely disparaging and snide way that I experienced-- foul language included. Overall, we were both uncomfortable with our recent experiences due to the behavior of these workers, so this is the reason for my one star review. I initially wrote off my experience from a month or two ago because I had been in to the Newburgh location of Pet Food Center before and never had a problem. After my husband told me what happened when he went in the other day, I knew it wasn't just a one-time occurrence since our experiences had been so similar--especially since I never bothered to mention my previous experience to him before then. I felt it was important that I write this review (sorry for the lengthy-ness!) because the one star rating might get the attention of management so they can mend the situation; these three employees are clearly disgruntled and behaving unprofessionally. I doubt the manager wants their employees speaking so badly them and other workers as well as being so rude and vulgar in general. I don't mind if employees at a business don't greet me when I walk in a store, but these workers were behaving as if they were not at work at all. Again, I'd love to support Pet Food Center and would be happy to return once this issue is amended. Just a concerned community member here that would hate to see a local business suffer due to a few grumpy employees!

    All Breed - Smelling fresh after groom.

    All Breed

    (4 reviews)

    I have tried many places and my dogs are always happy there, every other place they are trying to…read morerun for the hills and nervous. When I pull up they are happy and tails wagging. I used them before when they were OHairs and still use them, highly recommend them, its not easy Im sure dealing with a lot of dogs, but they do so and do it well. Also the grooming they do is great, I dont know what they use but when I bring my fur babies home, its like their tails wagging is an air freshner for a week :) Great job guys, keep up the good work.

    **If you care about the wellbeing on your pet, go anywhere literally anywhere else!** Terrible…read moretreatment of my dogs, they dramatically over fed one, and both came back with matted and full of debris that had to be cut out. My cavalier gained over 1lb in 8 days, which sounds small but it is a 10% gain; they either didn't use my food or didn't follow my instructions (which are also on the back of the can!). Spent hours brushing out all of the debris matted in their hair. We had to unfortunate cut several sections on my Yorker and 1/2 of his tail fur on my King Charles cavalier. TERRIBLE customer service.They called at 9:20 to tell me the dogs had to be picked up right away. They called my emergency contact threatening the same thing. The employees had plans and wanted to close early. I called my brother and he got into an accident on the way. So, my sister-in-law rushed there. I called "all breed" to let them know the situation. I was told they would not "wait any longer" (still during posted pickup hours) even after I told them the website states on the website that Sat pick-up is from 8-10AM. At 10:53 they told me they would only wait 2 more minutes. THEN, they had the audacity to charge more for the day AND a late fee because their clock was 4 minutes fast. ***So, if you care about what is feed to your dog, want them to come home healthy, and expect to be treated with a modicum of respect--avoid this place!!**

    Grooming Haven Pet Salon - groomer - Updated May 2026

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