1. Grizzly Plumbing

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Great Falls, MT

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911 Plumbing and Heating

911 Plumbing and Heating

(10 reviews)

We used 911Plumbing and Heating to winterize our home and they did a good job removing the water…read morefrom our pipes and adding antifreeze to prevent freezing. When we returned back to our property after being away for several months we were told that we needed to have them come back to remove the antifreeze in the pipes and turn on the water. When the technician arrived we were informed that the only thing we needed to do was open our water valves under the sinks. Apparently he wasn't concerned about the antifreeze in the city water supply. We took it upon ourselves to open all water valves while the technician remained in our kitchen. The only thing he did was to look at our tankless, water heater and give us the nod it was on. All of this took less than 15 minutes of work that we did... not the technician. , We learned that day that we really didn't need the technician to do this minor act and should have informed of this in the first place. We called the company to dispute the $160.00 charge. We offered to pay for the 15 minutes the technician stood in our kitchen but the company wouldn't consider it. We were told that the technician checked for leaks which he did not. If he had, he would have found two water faucets with running water which we discovered after the technician left our property. (Our shower head had water coming thru it and one of our outside faucets was open with running water). We don't have a problem paying for a job well done. We do have a problem when we have been charged for work they didn't do. This could have all been avoided if there was good communication in the first place that we really didn't need the technician and good faith when we offered to pay for the 15 minutes of the technician being on our property but was flatly turned down. We will seek a more reputable firm to help us with our needs in the future.

bill for sink when the young man snaked the sink he busted the pipe he had to remove the sink to…read morereplace the pipe he broke he did not put on correctly which caused it to leak i did not have a leak until he touched it they did not ask me about the sink they were here for just my toilet just the toilet not my sink this is working on another to get more money out of me i am on a fixed income this is elderly abuse i used them on all my pluming needs not anymore, they stated it would take half a day the other servce i used was barely an hour THEY ARE BILLING FOR THE TOILET AND THE SINK THEY ARE NOT HONEST MY TRUST FOR THEM TOOK A BIG FLIGHT

Grizzly Plumbing - waterheaterinstallrepair - Updated October 2026

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