Speaking on just one product of their line up, I can say this cooler does not preform as well as similar products. I reached out to the company about lack of necessary accessories and started my ice test. Cooler had lost all ice in just over 48 hours with opening once a day inside my house at a temp of ~75. I once again emailed and posted a truthful review, company responded with a polite email letting me know that they would be happy to make me happy and refund the product as long as I returned it for quality testing. They were to provide RMA and call tag for UPS for the return, on a side note they asked that I respect their professionalism by removing my negative review. I removed the review and let them know I'd keep an eye out for the necessary paperwork to return. Fast forward one week and I've been ghosted by the company, I follow up the follow up email inquiring about the call tag and RMA around 11 in the morning on a Friday. I'm quickly thanked for my response and promised I'll have everything that day. Here we are 24 hours later and nothing once again. I feel lied to and mistreated. In only speculation I've come to think this may be their way of pushing me past a certain time frame so that I'm forced to accept store credit instead of my rightful refund. Shop carefully folks, reviews should never be removed, only edited as the experience goes on with a company. I'm learning this the $150 way. I'm now down to two options, attempt to sell the cooler or donate. read more