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    Grindell's Plumbing & Heating

    5.0 (2 reviews)

    Services - Grindell's Plumbing & Heating

    Plumbing inspection

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    3 years ago

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    Mid-Coast Energy Systems - Mid-Coast Energy Systems Inc

    Mid-Coast Energy Systems

    (4 reviews)

    Sad to say that our experience was pretty awful with MCES. They were handling all of our HVAC and…read morewater treatment systems, basically the entire crawl space was their work and world. A 3 year-old propane-fed wall boiler failed on us and after about 25 hours of service labor it was discovered that it had been installed improperly - the boiler had been setup for natural gas instead of propane. Manufacturing reps flagged that this may significantly impact the longevity of the boiler. This was bad news as we had just purchased the house and were hoping to get the stated 15-20 years out of this boiler. Instead, we were limping along after 4. MCES customer manager continued to try to convince us that they could "fix" the boiler and get it running but after three separate outages in the dead of winter with no hot water or heat (water-fed in floor and baseboard heating) for 2-3 days, I demanded they replace the boiler at their cost. They finally agreed and I asked them to recommend a new boiler that they trusted and were "comfortable servicing and working on going forward," as we wanted to keep their service contracts. Within two months the new propane boiler failed. We asked another service contractor to come out and take a look to get a second opinion. They immediately flagged 3-4 different issues all stemming from initial install that MCES did four years earlier. Manufacturing rep came out and without hesitation told us to "shut the boiler down for your own safety," saying the piping was not up to code and was going to cause larger issues if not replaced immediately. We asked MCES to cover some of this cost and their response was, "Find a good lawyer." Never again will we deal with MCES.

    I bought a water filtration system from MCES several years ago based on their repeated assurance…read morethat customer service is their main asset. They charge $500 just to come check on anything, are impossible to get a hold of and offer zero Actual customer service. Go somewhere else.

    Grindell's Plumbing & Heating - plumbing - Updated May 2026

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