We have taken our cars to Grimmers for various reasons and have always been satisfied.
Yesterday morning I took my car in for an oil change, tire rotation and new wiper blades. I was told they only had time for the oil change and wipers since I was going to wait for my car, so I agreed.
The owner and 3 or 4 workers came out to work on my car and from the moment he came out, the owner was very obnoxious and degrading with his comments to me about my car. He must have been having a really bad day already since it was only around 9:30 a.m.
One of the workers said I would be needing new tires soon and I asked how far in advance I would have to make an appointment to bring my car in for tires and the owner said, "uhhhh, 10 minutes!" And his employee snickered and said, " 10 minutes, ha ha" and then when they were replacing my wiper blades, the owner said, "what gave you the idea that you needed new wipers?" (because my wiper blades had come apart)
To be fair, the worker that answered my questions (while the owner was being an a**) was very nice and I wish I would have gotten his name.
I will NEVER go back there again and I will be buying new tires somewhere else and I own my own business and would never speak to a client of mine the way I was spoken to at Grimmers.
I will not recommend this place to anyone ever again. read more