LOVE this store, LOVE the staff! As far as the comments that others have posted - I can't discount "their" experience, but I have NEVER had anyone be rude - in fact, quite the OPPOSITE - EVERY SINGLE TIME. As far as the pants - the service was "complimentary" and it was "a hem"... Im not saying that the work shouldn't be quality, but if you wanted perfection in a HEM, then maybe you should have found a seamstress that charged you for the work. A hem, IMHO serves a FUNCTION rather than needing to be perfect. A hemline at the bottom of black pants is not something that anyone would ever notice. It makes me sad to see a "review" like this.. From a business teacher who posted based on "ethics" to teach students. What I see is a customer who received a FREE service, who didn't check to be sure she was happy, who didn't give the business the opportunity to "make it right." If THEY didn't do the job right, then AS A CUSTOMER /BUSINESS teacher, you didn't do yours right either, which would have been to check the service before leaving the store. You didn't give them an opportunity to fix it and you ripped them apart on social media.
I'm the parent of 2 boys. I want my children to be kind, understanding, thoughtful boys who can adapt. I want them to look at situations that aren't ideal with grace and try to do the right thing. Free hem gone awry... Not ideal, but not a deal breaker. I would explain to them that I wanted my pants hemmed and rather than finding an expensive seamstress, who only sews for a living.. I decided to have a shop do it because they offered it to me for free. In life, we get what we pay for and in this case, maybe mom should have elected to have seamstress hem. We live and learn. In my opinion, this wasnt about ethics at all. Doesn't sound like you even made an attempt for them to make it right? Carol, Dana and their staff are incredible and I'd given the chance, THEY WOULD HAVE MADE IT RIGHT. read more