Okay so I don't like going to the Eastside, it's totally true, I cringe at even the mere thought of…read moredriving across those damn bridges, but most of my insurance needs can be met online or by phone. I will say that the service - which is 99% of what you are looking for once you settle on a price- is top notch. It's not perfect, because things are complicated- but the actual level of service goes well beyond any agent I've had before. Hayk and his team are professional, responsive and proactive, which is EXACTLY what I want, if I call for something, they check in with me, and I am able to feel like all my insurance needs aren't just met but thought about and things recommended to me that I actually need. But, that said, there's no high pressure sales, if you decline the suggestion, it's not an issue, they are courteous and stop asking until there's something else that perhaps changes in your life. I have been with Hayk for many years now and despite that one truly harrowing trip to the Eastside, (it's just me, I just hate it there) I would say this has been a very smooth ride.

Poor customer service, did not have my home insurance accurately captured. Assured me over and over…read moreagain that all my vehicles were covered drove 3 months with one not covered. What was quoted was not even close to actual monthly rate. Ended up going to another State Farm agent who was shocked of the errors

Health insurance is complicated - and the insurance companies are intentionally not helpful in…read moredelivering the information you need to get the best coverage at the best price. . . . enter Gary Franke. He doesn't wear tights and a cape, but he's my Insurance Super Hero. He's obtained insurance for people with unique needs, and knows more than the insurers do about their coverage and quality. I consult with Gary every year for my family's health insurance needs as we get older and the kids need their own deal. I like him more every time I work with him. Plus, he's a super-nice person. Other than that, I've got nothing good to say about him. ;-)

I have spent months struggling with health insurance, red tape, and clerical errors that weren't…read moremine but left me without insurance. I was at my wit's end recently after being told that I had missed open enrollment (despite having applied before the deadline), and that I couldn't get an exception made. I have medications that I had to stop cold turkey months ago and have been without, and have been dealing with health issues I couldn't really afford to get care for because I was told I had to wait until November for open enrollment to start again. I posted on Facebook asking friends for advice, assuming it was pointless. But then one of them said I should look into a broker - an option I had no idea was available, nor that it was free. I looked through a list of brokers and found Gary Franke and his team; they sounded good, so I requested help from them. And thank god I did, because I tell you what - after months of metaphorically pulling my hair out over how stressful the runaround of insurance was, especially when I don't have much knowledge on the subject - Gary Franke and Heffernan Insurance Brokers had me squared away in a few emails and a single phone call. I couldn't believe how simple the process was. Gary got my information - how much I make a year, what exactly I'm looking for / need help with - and narrowed the insurance plans down to two that he said would be the most affordable and the most helpful for me based on my needs. Then all I had to do was choose from the two, let him know, and he got me enrolled and activated. No fuss, no stress. He was friendly, empathetic, understanding, and answered all of my questions thoroughly and without judgement - even the ones I personally thought were probably dumb questions. He was even willing to discuss my options with a family member that has been trying to help me with the process of getting on insurance, if she had any other questions she wanted to ask him. Even after I was on an active plan, Gary and his team have encouraged me to come to them if I have any further questions, and made sure I know they're available for any other advice I may need in the future. In conclusion, I literally cannot recommend Gary Franke and his team enough. They got done in less than a week - and only took as long as that because I had to make my choice on the plans and slept on it - what I was on the verge of a breakdown trying to do on my own for months. If any of the many people I had spoken to on the myriad of phone calls with WA Healthplan Finder, or any of the insurance companies, had just once suggested a broker, I could have escaped so much stress. If you're on the fence about a broker - do it. It's so worth it, and you can't go wrong with Heffernan Insurance Brokers, and Gary Franke and his team. They are extremely knowledgeable about all this stuff, and genuinely want to help you with what you need and where you're at. There's a reason they have so many 5-star reviews here; and I promise that those reviews are telling the truth, because I know mine is. Reach out to them. I promise you won't regret it.

Professional and personable. She has your interest in the forefront and will provide you the best…read morecoverage for your current and future needs.

From the owner: Alandy Insurance is an independent insurance brokerage with access to a multitude of highly-ranked…read moreinsurance carriers to help you shop the best personal and commercial insurance rates and coverage protection. We write Auto, Home, Condo, Renters, Landlord, Umbrella, Motorcycle, RV, Manufactured Home, Short-Term Rental/Airbnb/VRBO Vacation Rental, Flood, Earthquake, SR22, Broad-Form, Commercial, and Life insurance policies in WA State. To request a quote, email us at info@alandyinsurance.com or call us at 425-829-2859!

We have worked with Carter for over 15 years. He is terrific…read more Fortunately, we have not needed to use our life insurance, and hope to never have to (but of course, that's silly). Talking about life insurance, death, wills, plans in the event of, all that stuff is not really easy. But I have always taken comfort in the idea that if we did need to access it, I could call Carter directly and would be taken care of. We meet with Carter every few years to update things as our family changes, and I don't feel like I need to remind him about who we are or our family situation. I have another small policy through work, and that's an automated system that I would not even know who to call... Saying he's like part of the family would be cheesy, because he's not. But more importantly, he would be the one taking care of my family in the event that I could not. That's a pretty important person, and I am glad it's him.

I contacted the Pacific Insurance Group about Term Life Insurance for my daughter and son-in-law…read more They provided exactly the information I was looking for. Carter arranged a Zoom conference call and we could talk and see each other. All my questions were answered and I felt that these are people who will listen and then look for the best options for me. They zeroed in on my challenges and gave me specific option. Highly recommended when you need personal service.

Lorna and her team worked really fast to get us insurance! They are fast and effective and work…read morehard at getting all the discounts we can get. Awesome!

Lorna and Amy at Insurance Connections Northwest are awesome! They have handled my insurance for…read moreyears as well as many of my clients. Their customer service is A+ and because they are an insurance broker they can shop for the best possible premium from a multitude of insurance companies. Giving the customer the best possible deal! Highly recommend them for both auto and home!

Was shopping around for an new agent. Called Nicoles office to persue the switch. I told her…read moreassistant the issues i was having with my agent. He said she would call me back in 5 minutes. 40 minutes later, Nicole calls me and says, oh, Your agent is a friend of mine, so i called her to tell her you are unhappy, and basically i am not interested in your business. So, she takes her relationship with fellow agents over customers. Im glad i found out before i switched. Now, instead of.switching agents, ill be switching companies.

From the owner: Our mission is to cultivate an environment centered on kindness, equality, and respect. We are…read morededicated to building relationships and maintaining a strong reputation, all while consistently providing exceptional service. Our overarching vision is to be a personal resource for our State Farm customers and the community. By equipping and empowering individuals, we strive to facilitate informed decision-making that contributes to their overall well-being. License #: WA-747825, ID-7252659, OR-7252659

Very impressed with the staff knowledge and responsiveness. Nicole was so helpful and was very…read morepatient with my schedule and took the time to answer all of my questions. I highly recommend this agency for all of your insurance needs.

Great customer service handling all my auto/house insurance. People are very nice and friendly at…read morethis agency and respond to email/phone very quickly with clear explanations. Very professional and patient.

Kathy and Anthony always go above and beyond to make sure I am taken care of! From knowledge to…read morecustomer service, I am confident I am working with the best team in the business. I'll be sure to recommend this agency to all my friends and family. I don't write reviews frequently, but when I feel strongly in a positive way, it is definitely worth sharing.

I've been insured by Allstate for over 10 years now, however when I moved to Seattle and had my…read moreinsurance transferred over to this area is when I discovered true costumer service. I worked with Anthony when getting started and he has been over the top helpful with getting me the best information and coverage for my needs. Making sure my needs were met, paperwork was filled out, cost kept as low as possible, and tons of savings. They even made right some mistakes my last agency had made with my policy. Awesome! I recommend to anyone to work with them, insurance is usually boring and a pain but they made it much better here!

So appreciate Monica's patience and awesome customer service. She is a pleasure to work with. I…read morehave been dragging my feet for 12 months to get my auto and renter policy switched over to State Farm to enable me to add my new driver to auto policy at a reasonable rate (savings of $570). Thank you, Monica!

Having recently moved my wife and I went to Tim Crabtree to get Renters insurance. Spoke to Jonas…read moreWright, he was knowledgeable, very thorough. we will be returning to Tim Crabtree State Farm for our insurance needs.