I could not be happier with the service I received from Griffin Ford. Their service tech Ryan was thoughtful, kind and delivered the type of quality service everyone would hope for. They got me in on short notice and were very prompt on their service tech. Highly recommend Griffin Ford and their tech Ryan... just doesn't get any better than this. Kudos!!! read more

The National Safety Transp Admin cares about the recalls on my Ford Escape, but Griffin Ford doesn't. If you're a woman, and you call Griffin, good luck if Scott answers. Scott was on speaker when my male family member called, and everyone heard how differently he addressed a man! He sounded fairly professional the second time around. So, maybe I'll get a call back, or maybe the latest, scariest recall for engine fires will let them save their labor. "Liquid fuel and/or fuel vapor that accumulates near a hot surface, such as hot engine may ignite resulting in an under-hood fire, increasing the risk of injury." NHTSA Recall 25V467. No big deal Griffin, right? read more

This review is for sales: I just wanted to share how genuinely impressed I was with my experience at Griffin this weekend. Bruce was absolutely outstanding to work with--professional, knowledgeable, patient, and incredibly respectful from start to finish. To put it in perspective, I had reached out to about 10 different dealerships and honestly wasn't planning on buying here. When I walked in, I was greeted by Tim and began working with him since I didn't remember Bruce's name at the time. After checking my email and realizing Bruce was the person I originally spoke with, Tim (after working with us for about 30 minutes) immediately and respectfully handed me over--no ego, no pressure, just pure professionalism. That level of integrity from Tim, paired with Bruce's exceptional people skills and expertise, is exactly what sealed the deal for me. Because of those two, you've earned a long-term customer. - Zac read more

Given the line of B.S. from Jacob E. the "business manager" of my original review, I wanted to update. Jacob E. from "Griffin Ford" stated that my trade was worth $5,000 less than KBB because, "there were other items (Tires, Brakes, door latches and body damage) that needed attention and affect the value of the vehicle." Absolute LIES. There was not, and there is still not, any "body damage." Of course you have some documentation of this "body damage" correct Jacob E.? Brakes and door latches were also in good working condition and not worn. In addition "Jacob E." forgot to mention that the $5,000 less than KBB for my vehicle (only listed as in "Good" condition for KBB) didn't take into account it had a BRAND NEW ENGINE. Jacob E's line of BS is just more proof (along with all there other terrible reviews) what liars they are at Griffin Ford. read more

My sales associate was Matt, finance mgr, Thom. I found the truck online and Matt was extremely responsive sending the information requested. Thom arranged the financing. I drove from Florida to Wisconsin and everything was exactly as presented and discussed. I definitely recommend Griffin Ford, Matt and Thom. read more

This review is for the service department. I have now worked with both Jason in service and Jean ( I believe he is the managers son) Both are unbelievably helpful, both are true trustworthy individuals. Both of them answered all my questions and helped me through each time I was at service. Would only recommend using these two individuals to everyone who uses Griffin Ford's service department. read more

Griffin Ford - 2023 Ford F-150 Tremor - Car Dealers Near Me - Waukesha, Wisconsin

Took my 2014 ford F150 in for an electrical drain and their service tech recommended replacing the positive battery cable from the battery to the junction box at a price of $1700. I Decided not do put that much money into it because they could not assure me this would fix the issue. I took it for a second opinion to another repair facility and was told my problem had nothing to do with the cable but was due to a bad shifter switch not reporting the truck in park and was allowing the dash light to remain on. I had this replaced as it was much cheaper abd was told it would fix my problem and it did! I do not recommend this dealerships service department for repairs as their technicians do not know what they are doing. This is not my 1st bad experience with the service department. I thought I would give them 1 more try and they disappointed me again. I will never return to Griffin. read more

Recently Bought a Used 4Runner and was Taken To The Cleaners !!! Would Not stand behind the Sale nor would the Manager Help !!! Would NEVER go back or Ever Do Business With Them Again. There ended up being so many things Wrong and Said You Bought it Tough. read more

From the moment I drove it in to the moment I left, there was nothing more than incompetence. I had to call the warranty company after two days of my vehicle sitting there in order for them to even get started and the manager at Griffin told me well it's usually better for the customer to call. Then why wait to tell me that? They had no rental car available for me and didn't seem to care. I had to have a rental for 5 days and 4 of those days the my vehicle just sat there. When I went to pick up my vehicle the lack of communication was astounding. Just a bunch of men with their heads up their butts! Never going back! read more

Please tell me where my back up camera is. A new camera was promised to me at the time I signed for my truck. THAT WAS TEN MONTHS AGO!!!! Also, please tell me how many days my truck was in your service department the first 2 months after I purchased it. Anyone would be upset at your quality of customer and your inept service department. Stop inflating what I said and own up to the fact that you couldn't fix my truck, you never gave me my new back up camera and NOT ONE SINGLE PERSON I worked with last spring of 2023 still works there! read more

I worked with Matt Strosin to order a 2024 Maverick. Everything was straightforward, clear, concise, and transparent. I ordered it in October 2023 and received my Maverick in January 2024. Everyone I interacted with at Griffin Ford was professional, friendly, and helpful. Thanks again! read more

Griffin Ford - 2024 Ecoboost Lariat Maverick - Car Dealers Near Me - Waukesha, Wisconsin

I love the valet service option!! I work at home but can never find time to get the car over for service. They came, picked it up, worked on it, and brought it back to me when done. Texted me status throughout. SO EASY. read more

One and only time visiting their service department. Ask my advisor to check a noise from the rear of my truck. I had taken it in for a service. He said it was the brakes. I ended up taking it home and found that it was the struts in the rear. I don't think they checked and just said it was the brakes as that was what they were trying to sell me on replacing. I replaced the struts myself and sure enough it was the bushing on the struts read more

I drove 2 hours to test drive a newer Tahoe that was listed on their website, if all checked out I hoped to bring it home that day. WELL, I immediately got a headache from the cigar smell in it. I was argued with and told it was detailed- ok well it still smells- so I said if the smoke smell would be able to be removed I would return in a week to buy it. Set a date to pick it up, the manager calls the day before the pickup date to ask if I even wanted the vehicle if I hadn't came to get it yet- again; I live 2 hours away and they allowed test drives when it smells like a cigar - NOT ready for sale. So I said yes that I was coming tomorrow, got attitude and brushed him off. I came to get the vehicle and they must have placed some odor masking solution in it because a week later it smelled horribly again. I've spent $400 on interior details and smoke bombs to try to get the smell out AND 4 months after purchasing I get to spend $900 on new brakes and rotators because the $50,000 vehicle wasn't thoroughly inspected. You cant say the 3,000 miles I put on it since purchase caused this much of wear and tear. read more

Had a great experience! Tony Faraos and his team made the process of buying my first car as quickly and as painless as possible. Everything was super direct and smooth. Would go there again. read more

I first want to say hats off to Lorraine, the Business Manager. She seems to have earned honorary firefighter status judging by the amount of fires she has to put out from customer reviews. Unfortunately, my experience is not much better. I am in Indiana and a huge fan of 370z's and looking to buy my fifth one from Griffin. I spent more than a week working on the details and making sure the car was in a condition I felt was acceptable. I asked for documentation and pictures; all of which were provided in a timely manner. Where it fell apart was when I asked via text "I need to know that the exterior is free of any significant dings, dents or scratches and the Interior is free of any noticeable scratches, tears for defects." The salesman's reply: "The car is in excellent condition. No dents or scratches that I could see. The Interior is immaculate. Very clean. No tears or defects." So I decide to proceed with the purchase and we agreed to meet at a halfway point between my home and the dealership. As I inspected the car several red flags immediately set off klaxons in my head. For starters, there was a HUGE paint chip in the driver front quarter panel (pic attached) second, there were several scratches on the back and finally I started to count the easily visible paint dings on the hood and front bumper. I stopped counting after 30 DINGS!! All of this was easily visible by casual inspection. The kicker, and what made me instantly walk away, was the 1.5 inch GASH inside the passenger door (pic attached). As soon as I laid eyes on that I said, this meeting is done, peace out. This makes feel like I was flat out lied to. I do not see any way around it. My only assumption is that the salesman felt I would not back out after driving 2.5 hours to meet him. To their (minor) credit they offered to pay to have the panel replaced. We drove to a local collision shop and learned that, due to the parts shortage, there was only 1 panel in all of the country and that was if that part had not already been claimed. Then it was up to me to arrange for the fix and wait for the part to come in (which, according to the collision shop manager could be 2+ months). No thank you. They also didn't want to pay to fix any of the paint dings, which is fine. That's their choice. So I exercised my choice and walked away. The whole experience left me feeling sad and disrespected. read more

Griffin Ford - Pencil eraser sized paint ding. - Car Dealers Near Me - Waukesha, Wisconsin

See all

My wife and I worked with John Mannion. He was knowledgeable and did not make us feel pressured at all. Very highly recommended.

Chad Braeger helped me purchase my first car yesterday and made the experience easy and fun!! Great dealership & employees!

I bought a Ford Bronco sport in March This was our fifth vehicle from them. We have always been happy with our vehicles and service from them! read more

My review was not a fabrication.. Just look at your 1 start reviews. I have never gave this bad a review for a business in my life.. if anyone i talk to disucusses buying a new car.. I always tell them to buy anywhere but Griffin Ford... Worst Business I have every dealt with.. read more

The service ‍ was excellent , Jason went out of his way to get the deal we wanted, we,my lady&I are truly grateful for your awesome service,we would recommend you guy to anyone. God bless the used car department at Griffin Ford their the best,so is the New car department as well,we will always keep you guys in our hearts take care of your healths,many blessings peace read more

Had a great experience buying and selling with my boyfriend. Jason from Sales and Alex were so helpful. Highly recommend you check them out!

I have been going to Griffin Ford for the last three years, when I started my first vehicle lease. I would recommend this dealership to others, as the prices are reasonable, and the customer service is excellent. Pete has been helping me from the day I walked in the door through my most recent visit to purchase my lease. This time around, I also received great customer service from Kay in the Accounting Department, who was helpful and did a nice job of explaining things to me. I will continue to come to Griffin for service on my vehicle, and the employees in the service department are friendly and helpful as well. read more

Warnings are here for good reason. I didn't pay much attention to the negative reviews here, but I've certainly learned my lesson. I had no problems at all with sales, in fact it was great. However the service department is exactly as the warnings indicate. I will try to find another dealer for my service, I don't ever want to go back to that service department. Twice I have been highly disappointed, I'm not giving them a third chance at this point. I strongly advise you pay attention to the warning signs in these reviews, they are here for good reason. If you don't care about waiting 3.5 hours only to find they have not done what you asked for, feel free to experience for yourself. 3.5 hours to remove one screw and replace a sensor is rediculous. This time it was nothing to do with scheduling as it was the first time being sent away saying they had no record of my appointment that their own staff set up. There was no line of customers waiting and I was told I could come in in a couple weeks, when their schedule shows open slots every day in many time slots. My issue is having to fight with someone to get done what I ask for. PERIOD. read more

I had 1600.00 worth of service completed at this center. Two days after completing the work, my check engine and wrench light went on. They didn't have 2 minutes to quick check it. Instead wanted me to make an appointment again to have it check. I drove to my mechanic at F & F and they checked it on the spot for free!!! Didn't even take 5 minutes to check. NOTHING WAS WRONG WITH THE CAR!!!!! That would have been a day or two for them to find this out, with us shifting cars and rides. I wouldn't ever go there for anything. We have drove Ford Explorers for years and they were all from Griffin. Will never buy or service another vehicle from there again. I would not even bring my kids tonka truck here And unfortunately they don't care as there will always be more people going thru the doors of Griffin. No customer service. We just purchased a new vehicle from HEISER instead of replacing our other FORD. As stated before, we have always driven FORDS. read more

My 2013 Escape was getting an overheating message and leaking coolant, I called Griffen Ford for an appointment and that appointment was for 9 days out. After dropping off my car, they called back and said I needed a new timing cover and a couple of hoses. The price tag was $1600 and when I told the service advisor that was borderline for me on whether I keep the car or not. He told me I had a good vehicle and it was worth fixing. I went ahead with the repairs and got my car back 5 days later. A few days later, I was heading for work and my check engine light came back on, checked under the hood and the coolant was low. I figured they didn't fill high enough so added coolant and the light went off. A few days later, again the light came on and again was low on coolant. I called Griffen again and explained the light is still coming on and I'm still leaking coolant, the person from the service department said let me get you to an advisor, went to voice mail , left message and no return call. A few days later I called back, this time the person who answered made an appointment for me, which was 8 days from then. On the day of the appointment, dropped off my car, spoke to the advisor and explained I paid $1600, and the problem of the engine light and leaking coolant is still happening. He said they would look at it and get back to me at the latest, early afternoon. I did not get a call back in the afternoon, waited through the next day and still no call back. I called at 4:30 of the 2nd day to get an update on my vehicle and the advisor said "Sorry buddy, we haven't had a chance to look at it yet.". I said what do you mean you haven't looked at it yet, I made an appointment over a week ago. He said because this vehicle is being returned, the same technician needs to be the one who looks at it, and he has been very busy. I asked if he understands how difficult it is being stuck at home having no vehicle, and when I dropped off my car they should have told me it would be a few days before they could look at it rather than telling me I'd get a call early afternoon? He said "I'll tell you what, you can come and get your car now, no charge." I asked, what about fixing the issue that I already paid for, and that I thought that attitude was unnecessary? He then probably realized what he just said and told me my car would be next to look at. We are now on Friday and still no call back, I decided to wait until the end of the day, then got busy and waited until Saturday morning. Saturday morning I called and asked to speak to the service manager, the receptionist said he is off until Monday, would I like to go to voice mail? I asked if no one was in charge to speak to, she transferred me to the person who has not been calling me for updates, who asked me who have I been working with? I said you have been assigned to me, but haven't been calling me back. He explained he worked a half day yesterday and would need to get back to me. This time he called back within 30 minutes and told me I had a leak, I explained again I knew that, and that is what they were supposed to fix a few weeks ago and it wasn't fixed. He said this time the cost would be $1250 to repair, do I want them to go ahead with the repairs, they could have it done by next Wednesday. I asked why, I already paid them to fix this problem, they told me it was repaired, but it wasn't. He said it was a different leak. At this point I wouldn't trust them to do an oil change, and said I would take it to Hiller, I'll come and pick it up. He said I am responsible for the diagnosis at $125, I mentioned I already paid that fee the last time, and they apparently misdiagnosed the problem. In order to get my key back, I had to pay again. This was one of the worst experiences I have had with any business, there was a total lack of any customer respect. I never experienced this with Hiller ford, and I have brought my vehicle to Griffen before and had good experiences, but this one was so bad that I would never go back and would definitely tell family and friends of this experience. read more

I took my vehicle in for service here last week and had the best customer service imaginable from Rob and Dustin. I had to bring my vehicle back today for different service and got Matthew. Matthew was terrible and very rude! Very bad experience today. Idk if he was like this to me today because I am a woman and he didn't think I knew anything about the vehicle I was bringing in or if he is always this way- very short and condescending. I even tried to make another appointment for service and he cut me off and then blew me off. Next time I go in for service there I will NOT deal with Matthew again!! read more

Stay away at all costs. This dealership has the worst service I've ever seen I keep giving it another shot and I keep getting disappointed. Poor work in the service department and poor work by the service clerks. read more

Will never bring my car in for service at this location again. Brought my car in for a simple repair that I was told would take the day, but this got pushed back several days due to "a shortage of technicians" that just magically happened that day. Service people were not in any way accommodating or helpful during the process. Just told to leave the car there and they'd get to it next day, but this never happened. Again, the delays and the clear signal that my car was not a priority were frustrating enough, but many of the service people I dealt with simply weren't particularly helpful and at times downright rude. Seemed very two-faced. At the end of the day, these crooks charged me for diagnostics without fixing the damn problem, which they said they wouldn't be able to do for several days. I never write reviews for this stuff (this is literally my first Yelp review ever, and I don't intend on writing any more in my life), but the customer service was so despicable it warranted a review. I sincerely recommend you take your business elsewhere. I'm sure someone in their customer relations/social media department will come on here to try and explain this away somehow, but there's no excuse. Just be honest and decent with your customers and don't treat them like s***. Looking at a lot of the past reviews, it sadly looks like my experience is not unique. Save your time and money and take your business elsewhere. read more

2018 Edge had a recall. Vehicle is my elderly father's and they took the time to contact us both for the repair. I chose to have it done at home, in my driveway. Never knew it was an option, and they suggested it. I scheduled for 10am, Tom the mobile tech, gave a heads up call, and arrived on time. Took him mere minutes to complete the recall repair. I then had a question for Tom regarding a mud guard below the vehicle...not only did he take the time to answer the question, he diagnosed the issue, identified part, ordered part, had Brett give me a ring for payment, and then once parts arrived, HE DELIVERED THE PART TO ME AT WORK. I am skeptical of dealerships folks, but I am giving credit where it's due. This business went the extra mile here. Both Brett and definitely Tom were a pleasure, I'm walking away with a new found respect for Griffin and their customer service. More than impressed! read more

Lorraine M Not true, I was never made an offer for any assistance for the work. I brought someone with me for mediation since when I originally called I was shut down instantly. I went in for an oil change Monday at a BMW shop after your establishment told me to go elsewhere for my next oil change since you were not equipped to do the work efficiently. Why would I have gone anywhere else in-between these times if I wasn't due for an oil change. Makes zero sense since you charged me $169 for my last oil change. No where near what I was charged the other establishment on Monday. The carfax said you did the oil change before I purchased the car drove about 10,000 miles. Had my first oil change with you, and drove about another 10,000 miles and went to a BMW service station because your service department said I should. Why would I get an oil change @ that cost when not needed????? I nor anyone else wouldn't either. That would be a waste of money. Making your company the one possible that messed up vehicle. No way I would pay for an oil change I didn't need. My next step is calling the better business bureau. Your service department managers might have each other's back, but sorry they are lying to you. I had a witness on my side too. We were in there for over an hour going around and around and not once made an offer of any assistance of cost to do the work. Not a dime! I am confident your service department made the error. Why should I have to pay for their mistake? Why does he no longer work there? Why do you send out foreign cars to be repaired now? Why was I told your service department made so many mistakes on foreign cars you send them out for repair now? This is not how I am, I have never made a negative review ever. I have been treated horribly every time I've been there. Talking down to me like I'm an idiot. I know more about my car than your service manager who claimed they clean the dip stick...my vehicle does not even have one. Say what you will, I have to keep going. read more

I have never bought a car from a dealership or financed a car before and after going to dealership after dealership with bad experiences we came to Griffin Ford in Waukesha. I had such an amazing experience buying my Explorer from them. I have to put a special shout out to the car salesmen Luke Alva for helping me through the entire process, going above and beyond, and being so helpful! Thank you Luke for your great work I love my new car!! read more

Bought a 2013 Ford Escape from them in May. It is a very nice car. The windshield developed a major crack so I called about getting it replaced. They explained that the windshield was not covered by the warranty, which I understood, and that it would be over $500 to replace it. Unfortunately, they would not be able get me in for almost the weeks. I wound up calling another Ford dealer who was able to get me in in three days and replace it for less. I was very disappointed in their service department. read more

Highly, highly highly recommend Griffin Ford! My mom started leasing a new Ford Edge a few months ago and I purchased a used Ford Escape shortly after, both from Griffin Ford and we could not be happier! My mom was upside down on her previous vehicle and Griffin was very accommodating with fitting the remaining payments into her lease payments and staying within her budget. She has so many amazing options on her car as well. Definitely recommend leasing through Griffin if you are in the same situation, they are very helpful with any lease questions-even months later!! My used car is great as well. Has awesome features and Griffin was helpful in finding a car in similar price and quality of my trade-in and fewer miles! I suggest anyone to Griffin Ford in the market for a vehicle-new or used!! read more

Terrible place to go. They sold me a 2013 f150 that had multiple problems since the day it left the lot. Water pump blew 4 months into owning it. Had to be towed due to the brake calipers siezi g up that was 1200 out of my pocket not even a free tow. Now I bring it in cuz it's undrivable due to mechanical issues and instead of offering to diagnose the truck they said that they couldn't get the parts for a year and that if I wanted to get the parts I would have to wait a year I was asked what I should do due to me not having a vehicle due to this and they told me that the only way out would really be to buy a new vehicle 2013 f150s have a lot of problems they said wonder why a year and a half ago when I bought this they told me it was a great vehicle. Now I was forced into a Ford explorer that I could only get a loan on with out trading my truck in due to me being so upside down in it due to the fact that I only had a year and a half paid on a 7-year loan because my truck's a piece of s***. So now I am stuck with two vehicles from Griffin Ford and at a complete financial loss I went in today to try to get the problem resolved and they basically spit in my face and told me that the only way a problem could be resolved was to take down the bad review that I had given them due to buying my new explorer being blue certified 172 point inspection they missed the crack on the windshield unbelievable. now after leaving a bad review everyone cares and I'm getting constantly sweated about taking down this bad review and basically moving on with my life. They have done nothing positive for me they've only bent me over and screwed me with no lube. I am a middle class American I'm a law-abiding citizen and I expected to be treated like one. They don't seem to back the number one truck sold in America as they have proven to me over and over again that they just don't give a s***. Constantly lying to me and trying to get me to take down the review I'm losing sleep and I'm at a financial loss due to Grace and Griffin Ford I would never recommend this place to anyone I would actually recommend staying away from Griffin altogether they are on some shady s*** and I have my attorney calling them Monday read more

Awful Dealer! In 2016 I bought a new F150 from this dealer and the back window and rear passenger window had scratches in them. First oil change Griffin didn't put enough oil in the engine (didn't register on the dip stick). Another time I had service done while I was at work only a couple of miles away and the shuttle service forgot to pick me up when my truck was done. I since sold this truck and bought another new truck from another dealer, and I needed to cancel my extended warranty. I could only do this through Griffin. I went into the dealer and canceled my warranty; at least I thought I did. Griffin never canceled this warranty. I called the dealer but they wouldn't return my calls. I finally explained my problem with the Ford Motor company extended warranty company and they allowed me to cancel this extended warranty myself with out going to the dealer again. read more

I guess I have to give a star to post, otherwise there wouldn't be ANY star. . The issue: Rear window wiper motor on my vehicle developed a short. Took the vehicle to a Ford dealership who wanted around $450 to fix it. To add insult to that insulting price, they told me that it was going to be more than the $99 diagnostic fee. I asked if they could just disconnect the wiper motor to which they had no problem with that. The NEXT issue: So I get my vehicle and start down the road. It having been a snowy day, the sand and salt spray began building on my windshield. I go to use the sprayers and nothing. The sand and salt continue to quickly build on my windshield yet nothing...and I'm on the freeway. I pull over and wash my windshield off with snow. I call the dealership to find put what they did. I'm told to bring it back to see if it was an issue THEY caused. Of course THEY caused it as they worked when I brought it in, and now they don't! The Dealership: They look at the issue and claim that if the motor to the rear wiper is disconnected, it will not allow any of the washers to function. I asked how they would let someone leave after disabling legally required safety equipment w/o their knowledge. They claim they didn't know; that this was the first time the issue had come up. BS! Either they're lying or their "certified" mechanic doesn't know what they're doing! So what they want me too believe is that the rear wiper motor, and both motors at run the washers are connected on one circuit, but that the front wipers are on their own circuit. I had no choice but to have the item fixed so they got their money in the end and that's where I took it. But other that to reform to get some other part fixed they broke, I will avoid this place and suggest others do as well. read more

I've had a very positive experience with Griffin Ford. On a referral from a friend, I purchased my 2014 Ford Escape here last Labor Day weekend. Incentives were good and the price was right without feeling like I was getting "hassled." Service appointments here are a treat - coffee, donuts, popcorn, cookies, and a free car wash. Pricing is better here than at most "drive-in" oil change places, too; so you're really getting your money's worth. Staff have always treated me with respect and a smile. I recommend them to others frequently! read more

Jack Griffin Ford service dept sucks and is run by a bunch of infantile idiots. They couldn't schedule service for your vehicle at all! The service writers have no clue how to return a call or update your vehicles progress. Again infantile! I would even trust my kids Tonka toy to these idiots! Please stay away! Stay away read more

I would recommend salesman (Devin Behring) to anyone looking for a vehicle. I purchased a f150 for my sister-in-law yesterday 5-7 and were taken care 100% through complete sale and more Also I may add (Corey Broussard) as a great help to help us in the beginning of the sale BOTH GREAT SALESMEN. JIM T read more