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Waukesha, WI

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Griffin Ford

2.8 (82 reviews)
Open • 9:00 am - 8:00 pm

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2023 Ford F-150 Tremor
Colin H.

This review is for the service department. I have now worked with both Jason in service and Jean ( I believe he is the managers son) Both are unbelievably helpful, both are true trustworthy individuals. Both of them answered all my questions and helped me through each time I was at service. Would only recommend using these two individuals to everyone who uses Griffin Ford's service department.

2024 Ecoboost Lariat Maverick
Christopher K.

I worked with Matt Strosin to order a 2024 Maverick. Everything was straightforward, clear, concise, and transparent. I ordered it in October 2023 and received my Maverick in January 2024. Everyone I interacted with at Griffin Ford was professional, friendly, and helpful. Thanks again!

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3 months ago

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10 months ago

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11 months ago

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3 years ago

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Jacob E.

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2 years ago

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Jacob E.

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2 years ago

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11 months ago

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Jacob E.

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1 year ago

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3 years ago

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3 years ago

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2 years ago

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6 years ago

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Jacob E.

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5 years ago

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3 years ago

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4 years ago

My wife and I worked with John Mannion. He was knowledgeable and did not make us feel pressured at all. Very highly recommended.

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3 years ago

Chad Braeger helped me purchase my first car yesterday and made the experience easy and fun!! Great dealership & employees!

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3 years ago

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8 years ago

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Jacob E.

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6 years ago

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5 years ago

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8 years ago

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Jacob E.

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4 years ago

Had a great experience buying and selling with my boyfriend. Jason from Sales and Alex were so helpful. Highly recommend you check them out!

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6 years ago

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4 years ago

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3 years ago

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5 years ago

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7 years ago

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3 years ago

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6 years ago

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7 years ago

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9 years ago

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11 years ago

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7 years ago

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11 years ago

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11 years ago

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4 years ago

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Review Highlights - Griffin Ford

“Before that, I serviced my previous vehicle here for routine maintenance.”

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Hall Volkswagen-Mazda

Hall Volkswagen-Mazda

(85 reviews)

Never in my wildest dreams would I picture myself writing a glowing review for a car dealership…read more Hate to say it but it's no ones favorite task to deal with dealerships... however, Hall's was great. I had a really pleasant, and speedy experience in leasing my new car recently. This process can be really stressful - luckily my mom is a pro in this department and took off a lot of the load for me. She was actually first in search of a new car and then pulled me on board, as she knew I was in the market as well. Once I realized the vehicle I wanted, down to the details, there was no changing my mind. Black 2021 Tiguan R-Line with black rims, please! There's actually a nation-wide car shortage (parts, etc) lately so I was really excited to hear they had "my car" available at this location. The manager, Nick, was so helpful and not at all pushy. He and the very lovely salesperson we worked with - Marlene - were available to answer all and any questions, even after hours. It was as simple as exchanging text messages with them and also hoping on the phone for some explanation and payment breakdown in detail. Negotiating wasn't a hassle and no one we interacted with was combative or forceful. If I'm honest, I know very little about cars and it's truly the worst to be made to feel dumb and inarticulate (as I have in past experiences), so I was very pleased that wasn't the case again this time. When it came time to sign off on paperwork and pick up the VW, everything was seamless. Marlene was so sweet and walked me through all of the car's bells and whistles and then passed me off to a member of the account/finance team to get all of that sorted. Again, someone friendly and willing to thoroughly break everything down. I left in my shiny new car, and I love her! I'll no doubt be returning for some tune ups over my lease period, and look forward to working with this team again in the future.

I was pleased with the service I've received here; albeit, at times, rather slow. I've a newly…read morepurchased EV and Hall had, at the time, only one certified technician that was able to work on this kind of vehicle. I needed to have some recall work done and the whole process took about 6 days. I'm unsure why it took that long but it did have something to do with just having one technician. I'm told there was another in process so I'm hoping this changes. Overall, when I purchased the vehicle, the sales person was great and the process, while lengthy, was taken care of quite well.

Mercedes-Benz of Elmbrook

Mercedes-Benz of Elmbrook

(53 reviews)

Sunny Handa, a great brand ambassador that mirrors the MB luxury standard, took us through the…read morebuying experience with professionalism and transparency. He's an active listener, that's extremely knowledgable, and greeted us each time with a white-glove mindset. The result? I'm now the happy owner of a beautiful Mercedes. Ty Sunny.

We bought a certified GLE 63 S here And the experience I received was extremely concerning. Before…read morepurchasing I asked what tires would be coming on the car, and I was told summer tires as it's a performance car. It turns out they sent me on my way on very used Winter tires without my knowledge. This was during the July heat wave where temperatures exceeded 95°. Next thing I know my car is squirming around on the highway, so I bring it to the closest dealership, Milwaukee North (Which is always a great experience) where they informed me of the Winter tire. I give the dealership a call and the manager Michael gives me a call back, saying how he suddenly found the set of four summer tires for me that was supposed to have originally. I eventually come to pick up the tires and find that a very large nail was embedded in the tire and it is no good. This confirmed my suspicion That the winter tires were mounted on to pass certification because that original summer tire would have never been acceptable By Mercedes certification standards, and the dealership was too cheap and shady to replace it. After many dodged calls, Fake promises to replies, And unanswered emails I have decided that I have lost faith in this Dealership to make things right. I have been offered a handshake discount of future service with no predetermined amount and nothing in writing. I don't think they understand. I already don't trust them. Why would I trust them to honor this? Once they have your money, they don't care about you anymore and will not make things right. Btw we have a $250k custom AMG GT on order from the other IA Mercedes Milwaukee dealership. It would be a shame for the dealership to have nobody to take final delivery of it, and lose out on much more money than a goodwill to make things right here. Milwaukee north is more than happy to take the order On a sidenote, There were a few minor issues with the GLE Such as a dead paddle shifter and some parking sensor things. The service advisor, Brandon was wonderful to work with, and was an exception to the experience I had here, and I give a huge kudos to him.

Toyota of Brookfield - My New Car

Toyota of Brookfield

(173 reviews)

This review is for purchasing a new vehicle (4 runner 2024) from David Bridges (sales)…read more I looked at vehicles at other dealers. Found one however, the process at the other dealer was becoming complicated and difficult to accomplish in the amt of time that I had available. From the time that I walked into Napelton, David greeted me and was willing to help. It helped I knew what vehicle I wanted however, he was able to locate all like vehicles in a short amount of time. He didn't ask me the usual questions prolonging the process, he let me tell him all of the features I wanted and a few that I just did not such as color or extras that the dealer adds at times. I had a price that I was most likely expecting to pay and asked if they 1. had a vehicle and 2. Are they able to match the price I was going to buy at the other dealer. David was pleasant, personable and in my opinion appeared to be quite transparent and honest. He was able to locate 2 vehicles that were comparable and one that I wanted. Next... the reason for the 4 stars maybe 3.5 is the PROCESS. The sales person even though you may have purchased 50 cars in your lifetime, must take their/your numbers to the (boss)? This is ok however, this is where it became time consuming. It was Yes I think we can do that, yes we have that, yes is this the one. so on and so on of yes's. The "boss" for lack of better words then has this sales person go back in forth a number of times that is just relentless. Mind you I have a paper in my hand with the vehicle I want and the price another dealer had given me with a contract in hand honestly. this went on for quite some time with me deciding to leave and think about things such as going to another dealer. David, thank goodness, was more patient than I was and actually was able to keep me informed every step of the way. He was very reasonable and understanding. After a few more times of this, the "boss" began to talk to me about said vehicle and price. they wanted $1000 more but I just didn't feel comfortable with that since again, I had already done the homework at the other dealership. After about 4 hours --- no exaggeration, the "boss" agreed to what they seemed to have in the beginning and I bought the vehicle. It was a painless process with David and it was easy to find a vehicle and David was very attentive and knowledgeable. If he didn't know it, he did the research and found out. ---that's great! instead of guessing and giving false statements. I bought it! I loved the vehicle! I would recommend David B. One of the best sales people I have dealt with and would go to him again. Advice: Do the homework prior. Have an idea. Be direct on the possibilities you want to consider and David will find it for you! As for the process.... this is old school and unnecessary. It's designed to tire you out, wear you down and they continue with this process which is ridiculous. My last suggestion is... Do not make an appt. Go in on your time. AND.... go in an hour before they close so they can't keep you for 4 to 6 hours. If you have a trade, make sure you keep your keys to your vehicle. If they evaluate it, get your keys back immediately after. They like to hang on to your keys during the process until you realize you may leave and realize they still have your keys! Hope this is helpful and Thank you, David Bridges. Really. Much thanks.

I was a regular customer of Toyota of Brookfield especially for routine maintenance like oil…read morechanges/lube/tire rotation because i think this is one of the moat important things you can do for your vehicle. BUT the price was in the $70 range and has now jumped to $140. Im sorry but i can find someone to do it for much less that will also do a good job. Then to add insult to injury they claim my hybrid rav4 needs a filter on the hybrid battery cleaned every 20,000 miles for $99. So i'm done going there for routine maintenance. I will learn to clean my own battery filter and find a reliable shop for the oil changes/tire rotation basic maintenance. Its a nice facility with a great waiting area but they have gone crazy with their pricing.

Griffin Ford - car_dealers - Updated October 2026

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