Grid HiFi

4.1 (13 reviews)

High Fidelity Audio Equipment, Home Theatre Installation, Home Automation

Closed • 10:00 am - 5:00 pm

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Services - Grid HiFi

Home theater calibration

Home theater design

Home theater installation

2 More Services

Component automation

Home system automation

Grid HiFi Photos

Grid HiFi - Marten Speakers at the Grid - High Fidelity Audio Equipment Near Me - Houston, Texas

Grid HiFi - Burmester Turntable and Preamp - High Fidelity Audio Equipment Near Me - Houston, Texas

Grid HiFi - High Fidelity Audio Equipment Near Me - Houston, Texas

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Grid HiFi - Goldmund monoblocks with marten Parker quintets! - High Fidelity Audio Equipment Near Me - Houston, Texas

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I ordered a headset for free shipping from this store on March 12 and received a text from Chris the next day, which was on a Monday. Cool. He said he had the headset ready for pick up, and I asked him to please deliver it instead because my work schedule conflicts with their store hours. He responded that it would take me a few days for me to receive the item, which was fine by me. Thursday rolls around, I didn't hear anything from the store, no email notification, text, or anything about the shipment. And my order status on their website has been on "processing" since I initially ordered the headset. So I called the store on Thursday afternoon and left them a voice mail asking for the status of the shipment. Then, a few minutes later, I got a call back from Chris, and he responded that he would mail the headset that day. Remember, on Monday, He had told me that I would receive my item in a few days. Whatever. I asked him if he could send me an email with the shipping info, and he said he would. Late, the same evening, I checked on the status of my order, and it still showed that the order was processing. No email. Next evening, same thing. In the meanwhile, they had already charged my card and the payment had fully cleared on Tuesday. I am not a fan of being told one thing, then they do another, or in this case, nothing at all, no follow through on what they said they would do. It's been a week, and my order is still "processing", and my payment had cleared 5 days ago. I chose this store because I wanted to support a local store, but moving forward, I cannot recommend this store based on my experience.

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W. M. H.

14 days ago

Fantastic customer service. Extremely knowledgeable and patient. Answered all my questions and hooked me up with the perfect system. Highly recommend! read more

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John S.

7 days ago

Kenneth was awesome. I went over there and bought a Naim Atom and I'm extremely happy with it, it was one of the best showroom experiences I've had. They have a big selection of a lot of different stuff. Got to see some big speakers which I've never seen, which was really cool. Def. check them out. read more

Grid HiFi - Cool Martin speakers - High Fidelity Audio Equipment Near Me - Houston, Texas

Grid HiFi - The big part of the room thing - High Fidelity Audio Equipment Near Me - Houston, Texas

Grid HiFi - Big focals - High Fidelity Audio Equipment Near Me - Houston, Texas

Grid HiFi - Dali or something was also kinda cool - High Fidelity Audio Equipment Near Me - Houston, Texas

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Alexa K.

1 month ago

Kennith and Jay were very helpful in finding me a streaming setup for my new apartment. Great customer service and the whole process was smooth. Beautiful showroom! read more

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Heather R.

Alexa, thanks for coming in and we know you will love your new hifi!

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Jerry L.

4 months ago

BUYER BEWARE Terrible communication from Chris and Taylor. Orders taking weeks to come in even after calling the manufacturer myself and finding out that it only takes days to get the item. I ordered a tv mount. It took for to come in. I paid $250 for it. The brand name wasn't even on my invoice. When I received it I found out that it was not what I asked for and it retailed on line for $79 to $89. When I asked why it was marked up so much I was told "our prices are our prices, is there anything else i can do for you". Like see you later? I will never step foot in that place again. I would love to speak to Pete the owner. If you read this Pete please reach out to me. Chris or Taylor will know who I am. read more

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Heather R.

Jerry, We have reached out and made things right. you have reached…

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Andy P.

5 months ago

Taylor was very helpful and taught me to look beyond the major equipment to diagnose degraded sound - Start with the low-cost fixes and move up. Looking for weakness at the front end, not just the speakers. I purchased here before and will again. read more

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Heather R.

we really appreciate your support. happy to help anytime

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Bryan S.

11 months ago

I had an exceptional buying experience at Grid HiFi! Having seen their advertisements and online store I decided to give them a call. They have an extensive inventory of new and used gear at exceptional prices so I talked with Chris to get his recommendations for my system. He spent a lot of time talking me through my options and price points. I picked up some high end used gear from him at an unbelievable price. They shipped out the gear that day and two days later I received what appeared to be a brand new piece of equipment expertly packed. Note that it is installed I can't be happier with the advice and service I got from them. Thanks for everything! Your customer for life! read more

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Heather R.

we appreciate you so much!

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Il Y.

3 years ago

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Jackie S.

182

2 years ago

High hopes. Followed by disappointment in multiple ways. Audiophile dealer and this is the state of showroom, equipment and service? READ ON. Began with a good phone conversation about turntables and more. Arrived at 11:58 on a weekday. Door locked. Posted hours show OPEN. Called. Told by one guy, out doing installs and the other guy is out getting stuff...he will be back in 5 minutes. 5? How about 15. Not a lot of time, but 200% errorWhen he arrived, he did not greet nor seem in any hurry. Signal of things to come. As I waited I began checking out the place. Cluttered. Speaker boxes everywhere. Not keeping a showroom ready to show and hear equipment? Appears the focus is distributing Naim & Focal Finally, got service. TT had to be connected. Mounted LP. Turned out to be too dirty to play cleanly. Mentioned it and the guy responded that he could hear it, too. Did not seemed to concerned.. Asked about using their VPI cleaner to clean it. They are a VPI Dealer. Well, he said, "we sold it." High end dealer and they sold the floor model. None in inventory? None on order! Pulled another LP. I was also dirty and had multiple scratches. How is a customer to evaluate when the speakers are stacked, blocking each other, the LPs dirty, etc? VPI dealer that does not carry the Dynavector cartridges recommended by VPI...they could not find a means to order. And, after I went to the VPI Naim-Focal North American website, I find Dynavectors listed for sale. Sent the link to Grid. Never heard back on follow-up items or email. At the very least a complete waste of time. The good news, likely avoided deficient service and other post sale problems. Clearly, the focus is Classic Cars. Not this. Very disappointing. read more

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Heather R.

Hello, We would love to have you back in the shop. We are under…

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Eddie F.

2 years ago

Great store! The staff answered all my questions and helped narrow down the equipment needed for my theater. Install and setup went smoothly. Our theater is the talk of the neighborhood. No need to ever go out to the movies! Definitely recommend stopping by if you're in the market for a home theater! read more

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Chelle H.

Thanks for the high praise. Look forward to seeing you again

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Sam R.

3 years ago

immediate and great customer service. After a confusing cart and purchase they quickly refunded my money for equipment I didn't need. I looked at what I thought was an open box Naim Uniti Headphone Edition (HE). A short time later I got an email offer from them to take 15% ($450) off my cart with a code. So I went back to site and entered code and sure enough the code worked. But between the time I exited to PayPal and came back, the 15% was gone. And my credit card had been charged the full amount. Then I discovered I had purchased a standard Naim Uniti Atom and not the HE version. So I sent them a message, an email and tried to call. But it was after they closed. The very next day they called and said my charges had been refunded. So, since I did not make a purchase, my five star rating is based on their responsive customer service. read more

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Cecil W.

195

5 years ago

Amazing spot. These guys did something fun and different here. I thoroughly enjoyed my visit to their Naim/Focal store grand opening. read more

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Steven H.

7 years ago

These guys are "high end" all the way, but will take time to work with a "low end" guy (like me) or gal to bring them up to speed on technical and personal options at a "reasonable" price point. They are not a big box store or chain outlet. They have (and/or can get) the best equipment available, but they do not "up-sell"; they let the equipment sell itself and they offer solutions within any budget. And they are nice to deal with. If you don't already know exactly what you want, shop around until you have a sense of what's out there and then visit with these guys to purchase the best equipment for your needs within your budget. Of course if you know what you want, especially if you have expensive tastes, make an appointment now. read more

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Everett S.

7 years ago

After visiting a few local Audio shops I can attest that Houston Audio was thee best. Working with Eddie I was able to choose the best system for me. Eddie was invaluable to me. He was thorough and provided me with all the information I needed. He explained things in a way that was easy for me to understand (I am new to higher end audio). The after-the-sale support was outstanding. I cannot recommend them high enough. They have something for just about every need/want. The Demo rooms are well set-up with a wide variety of room sizes to match your particular scenario. Houston Audio is my go-to place for all my audio needs from now on. read more

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More info about Grid HiFi

6362 Alder Dr
Houston, TX 77081
Gulfton
Directions
(713) 218-8120
Call Now
Visit Website
https://www.gridhifi.com

Payment methods

Does Grid HiFi take Bitcoin?

No, Grid HiFi does not take Bitcoin.

Does Grid HiFi take credit cards?

Yes, Grid HiFi takes credit cards.

Indoor Amenities

Does Grid HiFi allow dogs?

No, Grid HiFi does not allow dogs.

Outdoor Amenities

Does Grid HiFi have bike parking?

Yes, Grid HiFi has bike parking.

Does Grid HiFi have parking?

Yes, Grid HiFi has parking options.

Other Amenities

Is Grid HiFi wheelchair accessible?

Yes, Grid HiFi is wheelchair accessible.

From the Business

Specialties

At The Grid, we specialize in reference-level audio and immersive home entertainment systems for clients who expect uncompromising performance. From two-channel HiFi systems to fully engineered private cinemas, every solution is designed, calibrated, and installed to deliver a true-to-life listening and viewing experience. Our Houston showroom is built for critical listening—featuring world-class brands like Burmester, Goldmund, Marten, Focal powered by Naim, Audio Research, and more—alongside advanced cinema technologies from Trinnov, Barco, and Kaleidescape. Whether you're building a dedicated listening room, a statement media space, or a fully integrated smart home, The Grid provides end-to-end design, product selection, and white-glove installation. We work closely with homeowners, architects, and designers to ensure every system is as seamless as it is exceptional. This isn’t just audio—it’s a curated experience for those who want to hear and feel everything.

History

Established in 2018.

The Grid was founded with a simple idea: Houston deserved a destination where world-class audio and home entertainment could be experienced the way it was meant to be—properly designed, properly installed, and properly demonstrated. What began as a passion for two-channel HiFi evolved into a full-service design and integration firm specializing in private cinemas, architectural audio, and intelligent home systems. From the beginning, the focus has never been on selling products—it’s been on delivering performance. That philosophy continues to guide every project, from dedicated listening rooms to fully integrated smart homes. The showroom was built as a true experience center, not a retail floor—featuring reference-level systems that allow clients to hear the difference for themselves. Over time, The Grid has become a trusted partner for homeowners, architects, builders, and designers.

Meet the Business Owner: Jeff P.

Wouldn't it be nice to know that the money you pay for high end audio equipment is money well spent? I've had a passion for music my entire life. So when I decided to open an audio showroom I based it on one simple concept: listening to uncompromising high fidelity audio.

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Hours