Haven't stayed here myself, but have worked with them a few times for colleagues and a few times…read morefor groups when we booked out the whole hotel for meetings. Everyone is so professional, quick with responses, and could not be more helpful. Highly recommend the Thomas if you find yourself in East Texas! Perfect location in the heart of downtown Tyler.

Quirky mix of good and fair. We arrived early, called the phone number and Andrew (whom my wife…read morecalls The Invisible Man) responded quickly with call back to electronically open the door. He checked and allowed us early entry into our room. Here's the thing; I'm torn on the score on this place. We really liked it overall. Terrific location--you can walk to coffee and downtown and a bunch of restaurants. You have to have an access code. One person forgot their phone in room with access code and couldn't get back in. There's no staff on premises until after 2:30. Check in and out are electronic. They are renovating downtown so parking is limited when workmen are there but we found parking close by over the three days we were here. We requested room tidy up one time and it wasn't done. I'd suggest actually talking to Michelle or onsite staff about any issues. Room was clean and modern. Comfy bed and towels. Yes, walls seem thin. We didn't have any issues. Modern hotel close to everything. Bar downstairs. Just wonky.

My room was nice and the employees were great. I might have given 5 stars, but they were having an…read moreissue with their plumbing and the shower didn't get overly hot. It was tolerable, but not ideal. Overall, I would recommend Hilton Garden Inn and dould definitely stay there again.

Typical Hilton hotel. It was clean, and I didn't have any problems with no towels/supplies in the…read moreroom. My parents room next door to mine was extremely hot, and no one fixed this throughout the weekend, this was the only problem I had. The staff was great! I was here for a wedding, and the wedding couple was giving gift bags upon check-in. The staff welcomed us to Tyler and gave us our gift bags with no problems.

I really liked the room layout, the staff, the cleanliness, the bed, the shower, and the overall…read moreexperience for the 1 night stay. Silly me went looking for ice when I had an ice maker in the room. large freezer/refrigerator, auto dishwasher, a nice bar overlooking the den and TV. Huge desk. The bed was really nice!

The rooms are well appointed and generously sized but a slightly lacking in maintenance and…read morecleaning. The bathroom trash had not been emptied, there was mold in shower, and spots on carpet. One of the cabinet knobs came off when opened. The service was okay. Not super friendly or efficient but satisfactory.

Great place for a bit of a recharge. The staff do their best to keep it clean and peaceful.read more

Stayed one night for a business trip on the way to Houston. It is not a hotel. It's a Motel as you…read moreenter from the outside parking lot and each room is exposed to the lot. All night long customers are in and out of their rooms slamming the room door causing a lid boom in my room and waking me up. The highway is less than fifty yards from this motel and is extremely busy and noisy with what sounded like cars literally racing well into the early morning hours. Other customers load and unload their vehicles slamming car doors and trunks, setting off car alarms and yelling right outside your door. The walls are thin and could bear neighbors sneezing and talking well after 2:00 am. The room was clean and comfortable but this doesn't make up for a terrible night's stay.

We\n Really enjoyed our stay here. Our bedroom was clean. The beds were clean. It had a full…read morekitchenette with fridge dishwasher microwave and sink. The only issues were the bathroom door was a little tight with the toilet, and like some people said it takes a while for the hot water to get hot because we're on the 4th floor but don't worry, it eventually does. The front desk was easy for Check-in and check out. They do have a breakfast but I wouldn't recommend it if you're gluten-free just because of possible cross-contamination. Parking was plentiful.

Surprisingly pleased with this hotel!…read more Is it anything super fancy? No. But the rooms were extremely clean, decent sized and plenty of amenities. The breakfast buffet, while I didn't eat anything because I was headed to a breakfast meeting, was top notch looking. Big variety of options and was well taken care of and topped off by staff. Customer service couldn't have been better. When booking this visit I was booking rooms for all in our group, about 10 of us. They made it a breeze and communication was awesome. The walls were definitely thin, I could hear the people in the room next to me, but all in all I would definitely stay here again!

Stayed here coming in from SD to see my sister for 3 nights. You're paying more than you should for…read morea hotel in this town, but I wanted a place I felt I could trust. The staff when I checked in, late, 10:30 pm on Tuesday she was the best. Absolute angel, always greeted by people when I came in and out. Lady doing breakfast on Friday was super nice also. Only complaint - when they built this I've never been in a hotel with such paper thin walls. Every night above me from 11-5 am and beyond they were jumping, making noises and moving furntiture. Beside me I could even hear them blowing their nose and throwing up. If you want a safe place when you have to leave items, it's a option in a small town but if you can't sleep if you hear any noises that seem like they're in your own room maybe look elsewhere or air b n b if they have them.

This is my second time staying at this location both times were great, the rooms were clean and…read moreservice exceptional. However, this trip from 02/18-02/20/2026 hit a bit different. I arrived at the hotel around 8pm after an exhausting drive from Dallas during rush hour traffic, tired and flustered after hearing some devastating news. Samantha at the front desk noticed my energy right away. I really tried to mask it but she saw right through it. She was kind and sweet to me during my moment of anxiety and confusion. She has no idea how much that small bit of grace meant the world to me at that moment. She even asked me the following night how I was doing. Such a Doll. The world needs more of her.

BUYER BEWARE - Arrived at hotel and needed to change reservation from 2 to 1 night due to required…read morebusiness travel itinerary change.advised that my booking thru Staybridge website was completed by Priceline and clerk at front desk who also talked with night manager could not help and asked me to call Priceline. After 10 calls to automated line at Priceline I gave up. Then connected with Staybridge Customer Service who said they could not help me. NEVER DISCLOSED THAT PRICELINE BOOKED WITH NO CHANGES ALLOWED AND PRE ARRIVAL STAYBRIDGE EMAIL STATED NO CHARGES TO MAKE RESERVATION. GOOD LUCK TO ALL, I AM ADVISING OUR CORPORATE TRAVELERS TO CHOOSE ANOTHER HOTEL !

For almost $200 I got what is more comparable to a Motel 6…read more Two queen beds crammed in so that you had to squeeze past the corner sideways to get to the bath. No channel guide for TV. Three out of four UDB ports did not work. Dent and crack in bath door. Rear entry propped open , no security. Noise from overhead room. And at 6:30 when I go to check out, no one in sight at front desk. No coffee anywhere. And my member points not posted. Time to move to the Hilton Club I guess.

I stayed here when they first opened in 2016 I think and it's now gone way downhill. I got there…read moreearly on Saturday at 2pm and the young lady at the front desk just should not be in the hospitality industry. Not personable. Not friendly. No hello how are you. Nothing. I asked at 2:00 if I could check in a bit early and she said not yet and walked off. The evening man was super friendly and outgoing. I really liked him! Very accommodating. The rooms: I still love all the room and layout, but I guess 10 years will wear it down. The carpet was sticky and had crumbs near the table. The tiles were so greasy I almost slipped. The bathroom grout in the shower is molded and needs attention. Very damp musty smell throughout the room. I will say this place is clean. Great location. You can shop and eat while walking. Redo the bathrooms and hire friendly front desk people. Maybe change or deep clean the carpets. Yuk. Last but not least.. please put the complimentary iced water pitcher back in the breakfast lineup. Not everyone drinks juice.

Location is great for this hotel. It's tucked in the back of a large shopping center so you have a…read morebunch of shops to browse or pick up something you forgot to pack. Also a good amount of food options, though mostly all chains. The staff was friendly but the hallway (at least on the 4th floor), smelled like cigarette smoke...so much so that I did a double take to check that the rooms were non-smoking. Other than that the hotel seemed clean and the shower water pressure was A++.

This place is the pits. I begin with, the elevator is broken and apparently has been for quite some…read moretime. So good luck dragging your luggage up the stairs. As others have mentioned, a strange smell covered the entire property from the lobby to the hallways to the room. It is a chemical sweet smell that I think is from the management trying to cover up the cigarette smell from the smoking rooms. A list of problems with the room: 1. Old worn out sheer curtains shredded to bits. See picture 2. Leather worn out on the recliner. 3. Door to room wouldn't lock when we left the room unless you jiggered it just right. Scary. 4. Heat lamp bulb in bathroom missing. 5. Ice maker out of order. 6. Trash overflowing at the hotel entrance. 6. WiFi sucks!

This would of been a good experience if it wasn't for the front desk lady on my first night . Too…read morebusy on a labtop watching a show to be bothered then all I got was a attitude and very disrespectful. I apologize for bothering you during your tv show . I won't be back nor will our crew . Thanks

I'll start by saying that I am a Marriott fan. However, last month's stay, was not fun. But, I…read morewill say the front desk clerk was very friendly. In my first room, the valve handle for the tub/shower spun 360 degrees. Makes you wonder when the room was cleaned last??? Packed up everything to move to another room. The floor in 232 was very unlevel. The a/c made a "knocking" noise all night. Their site says this property was recently renovated. Apparently, they did not mean the 2nd floor.

As far as Courtyards go, this one is pretty low on the totem pole for me. It starts and stops with…read moremy room smelling like a wet dog, an A/C not running the fan when you set it to, a shower thats either room temp or piping hot (other reviews have noted the same thing) and a door that would either not close or not scan my key card. And while the hotel is cheap, it was an annoying visit for me.