Service in general needs an overhaul. Service is inconsistent on a daily basis. Too many runs…read moregetting canceled. I have to use the G route for commuting and I always have to pray that my certain run doesn't have any cancellations. It doesn't help.

I would give 0 stars if I could. They consistently drop routes, without any explanation or apology…read more What good is a bus line that can't stick to its timetables? Routes that aren't missed are usually late.

Terrible Service & Wait Times.. it's Like They Only Have One Cab.. Uber & Lyft Will Always Be a…read moreBetter Service Than Any Vallejo Cab Service

I called an hour in advance and they arrived on time and also called as they were pulling up! No…read moreproblems on the way and driver was very nice

I strongly recommend Vallejo Airporter if you are looking for a reliable, professional, and…read morecustomer friendly business. Vallejo Airporter is my only shuttle service I use when requiring transportation to and from Bay Area Airports (Vallejo & San Francisco). They are always on time and are genuinely concerned about your travel. As an example, my flights were cancelled at Dallas Fort Worth Airport. I called Vallejo Airporter and with no hesitation they told me to call back once I obtained a flight. After 24 hours, I obtained a flight, called back and I was able to obtain transportation from Sacramento. Dependable, reliable, customer service orientated, and always professional. Thanks again Vallejo Airporter.

Everything was great! I spoke to and made arrangements over the phone with Sony. Not only did he…read morehonor the groupon deal I found online but made recommendations and helped finalize the stops on our wine tour. He recommended food spots as well. Our driver, Sonyia reached out the morning of as discussed and kept me up-to-date on her arrival time. She explained and confirmed our itinerary and took pictures of us several times throughout the day. They made the day smooth and hassle free. The limo was clean and well stocked. Thank you soo much for making my bestfriends' birthday celebration a success!

We used Black Tie to get a ride from East Bay to SFO for a family of six with lots of luggage for a…read morelong trip to Asia. The booking process was simpler than their competitors - it was clear which cars were available and what the overall cost would be without any hidden fees or surprises. To be extra sure, I emailed to confirm after booking and got an immediate personalized response. The driver (Usman) arrived early, was professional, drove well, and assisted with the luggage. On the return trip, everything was just as described in the confirmation: met at the agreed upon location, driver loaded the bags, and acted professional throughout the experience. This company truly made our long haul trip experience easier and hassle free. I will use them again.

We hired Black Tie Rides for our wedding to transport the wedding party to and from the venue. The…read moredrivers were on time and super accommodating. My party and I were running late for both pick-up times but the drivers were very patient. We never felt rushed and most importantly, they didn't leave us there. Would definitely recommend to others!

The driver and vehicle were fine, but the service is a bit spotty. They're not always running when…read moreyou might need them to.

The driver for this business felt it was appropriate to pull into my business and throw out a…read morebottle that co rained some kind of liquid that splashed on the driveway. When I contacted Yellow Cab to find out if there was an issue I was unaware of I received a return call from the driver. He stated his name was Rodger and was extremely irate and belligerent on the phone. I hung up and he proceeded to call me back a total of 8 times. I have called back to the main office multiple times, requesting a call from the business owner, who has neglected to return my calls. The behavior of this man is extremely concerning, and I definitely wouldn't get into a cab with him after the way, he behaved over the phone.

Always late. Excuses range from shift changes to poor communication by dispatcher. Give yourself…read morea 30-45 minute margin of error if you have to be somewhere on time. This is not service akin to Yellow Cab in SF.

I called a Yellow cab yesterday 4 hours or more before I needed to take my service dog who is ill…read moreto the veterinarian. The cab never showed up. I called at 2:30 to fine out if they were going show at 2:45 when I was scheduled to be picked up. They said they were. I called back 10 mins later. When I was informed the original cabdriver was on a extended call but they would be there 5 to 10 minutes late. I called back to find out what was holding them up The dispatcher inform me she was trying to find somebody else to pick me up. But had no one to take my service dog. Needless to say l was not pleased. I don't recommend anyone with a service dog to ever call Yellow cab company. I am reporting this to the taxi commissioner. I believe this is call discrimination!