I wouldn't recommend the y'all to even carry dogsi have been left stranded on more than 2 occasions, it costs $105 to cancel, there's no policy that changes dates just always have to be forced to cancel and once the bus leaves you the wait to get another bus is anywhere from 6 to 10 hours, makes no sense reaching out to customer service, they will only tell u what their policies are and are less than likely to help read more

My bus was scheduled for 6am, it is now 6:30am and the bus has yet to arrive. The Greyhound station does not open until 8am which makes it difficult to find assistance. read more

Greyhound Bus Lines - Reservation - Transportation Near Me - Newark, New Jersey

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Granny Hamilton's service is ready to fix back for I bought respectful. I put the ticket round-trip ticket and it says I could change the date and time. They charge in a $95 going and $95 to come in back and put in a $130. And about you that I spent $327 and is still early and they won't even transfer the time and the already disappointed disgusted. They bad communication, customer service is garbage. They close down all main office numbers unacceptable. Oh, I'm complaining letting everybody know. Do not book with greyhound. This service is bad. read more

This place a joke Got a ticket from 11:50 back to Boston got a delayed to 2:25 long story short the bus never show up the next one available is 10 pm..... freakin ridiculous have to buy a train ticket PLEASE SAVE YOUR MONEY DONT BUY ANYTHING FROM THIS BUS LINE read more

Greyhound Bus Lines - All this people waiting for a bus the never show up - Transportation Near Me - Newark, New Jersey

I wish I could make it 0 stars! Word to everyone ... do NOT bother buying a ticket from Greyhound! Not only was my bus 30 minutes late, but when my brother and I went to enter, they said they oversold the bus tickets! Sorry - first come first serve - despite us having reserved seats listed. The driver did not offer to help us. When I spoke to Greyhound customer service, they refused to help! They wouldn't offer any refund and finally after a week of emails (no phone number to call - they don't do that) they offered a credit expiring after only 3 months. I said why would I want a credit when I have 0 faith in this horrible company? I don't care how desperate you are or how cheap you want to travel - do NOT bother with Greyhound! I rather walk than ever deal with this terrible company ever again. Truly the worst customer experience of my entire life. read more

Greyhound refuses to give me a refund after I purchased a ticket for April, instead they give it to me in a voucher. They are HORRIBLE ,you can't email them but they can you HORRIBLE CUSTOMER SERVICE,LACK EMPATHY, MONEY HUNGRY NOR WORTH ANY BODY'S MONEY.,I Want my refund. Greyhound sucks read more

This bus company gets worse and worse (Greyhound)..I was on the 8pm to Philadelphia from Newark Pen Station..The bus was extremely full there no seats the bus driver could have at least moved his bags out the front seat..If he had done that there would have been two seats open.instead he was behind people saying you can't sit there..he was very rude as well.poor customer service...this was the bus number 86749 read more

Greyhound Bus Lines - This is bus bus number that the rude driver was driving - Transportation Near Me - Newark, New Jersey

The driver was great and very clear with his communication. However we are in the middle of a pandemic and the seats had leftover trash. It was apparent that they aren't sanitizing their seats in between rides. This particular ride is from Philadelphia to NYC with a stop in Newark. People got off in Newark and new passengers boarded to take the seats that were previously occupied, without any sanitizing. read more

Greyhound Bus Lines - Leftover drink bottle - Transportation Near Me - Newark, New Jersey

BUS NUMBER 0846 is soo F#%*g stinky,we have to put a mask for the entire 3:1/2 hour trip! It feels like youre in a rotten cave that theres no way out! Smells like dead rat or rotten feet! Everyone insid ethe bus was complaning and even the driver doesnt have any explanations about it,on top of that,the arm rest of the chairs are all falling off,melting! Its really a bad experience, i was looking foreward for a nice holiday but my bus experience was not so promising! Grayhound attention read more

It's unfortunate to see a company I thought was reputable since it's been around for about 100 years received such a bad rating score, and I have to add mine to the list. They offer many trips from point A to B but I needed a trip from B to A. They only offer 1 per day and it's at 2:45am, in the middle of the night.?! There should be more options yet if only 1 bus is scheduled, it should be at a time more convenient for their customers. Servicing your customers best (i.e. good customer service) is key! And now after reading some of these reviews, I'm glad I'm not using Greyhound busses. As they say, things happen for a reason. Thanks Megabus (and BoltBus)! read more

Purchased a round trip ticket from Newark to Binghamton NY which was about $60 roundtrip in a day. The bus broke down about 10 minutes outside of Newark due to engine failure. The busses are not maintained sufficiently for their mileage, and I wonder if/when they last checked the oil? The driver would not even let us leave or return to Newark, hence I was given the option to either disembark all the way at Scranton in order to turn around, or go the long way up to Binghamton for an appointment that I had already completely missed, just in order to catch my prepaid roundtrip home. Even though we were 3 hours late when the replacement bus arrived, we still maintained our rest stop and local service schedule instead of becoming an express. Some of our passengers were going all the way to Toronto which would have been quite a trying ordeal for them. To recap, my trip was supposed to get into Binghamton at 11AM and I was to leave at 4PM. Instead of a 5 hour lunch and appointment in town I was treated to a less than 2 hour excursion which was just about long enough for me to wave hi and goodbye to my friend and then leave. I still went because what other option did I have? If I tried to stay up in NY for a later bus, I would be making my long day unnecessarily worse, and risk being held up again on my way home. I sent a letter to customer service and they gave me a 50% credit however it was for future bus credit, not a cash refund. I think they should have given me 100% back since the trip was a complete waste of my time but Greyhound's policy is to not give refunds for any reason - they are never at fault because your travel is at your own inconvenience. They don't guarantee anything about the time you will get there. I am not even sure if they would have guaranteed that my bus would have made it to NY in time for my return trip, then! During the Hurricane Irene event I was forced to return to this Greyhound station because no trains ran through NJ for several days as the high floodwaters were still receding. My bus was very late arriving at Newark to pick me up due to traffic in the NY tunnels being greater than usual. Customer service provided somewhat sufficient information about the delay, but due to Greyhound's reputation I kept worrying that my bus would never come, and the agents seemed less concerned than I was about what was probably just another routine delay. They arrived about 75 minutes late due to traffic delays. The curb that all the busses use to pull over to pick up passengers is on a very crowded street. Trucks and transit police vehicles were further blocking access to the area which was already very limited. This further disrupted the busses from staying on schedule. Greyhound's subsidiary BoltBus.com now uses Newark Station which is a HUGE +1 star positive because their prices are discounted and their busses are cleaner and more reliable. However, I am still very wary to select the "greyhound express" option from the origin/destination screen of greyhound.com because we all know there is nothing fast about a greyhound bus. Their "express" prices tend to run a little higher and their online schedule is confusing and much less customer friendly when booking than regular greyhound. (You get fewer options to choose from, which make the same stops, and cost a few dollars extra.) read more

Greyhound Bus Lines - Transportation Near Me - Newark, New Jersey

Usually I opt for Amtrak when I visit friends in Washington DC, but on a whim I decided to try the bus on my last trip, and am so glad I did. I purchased a round trip ticket on Bolt bus for $20 three weeks before my travel date. Boarding at Newark Penn Station I discovered the Greyhound/Bolt bus waiting room (which I didn't even know existed - entrance is by the McDonalds) fairly easily. There were employees there for Greyhound, but they can also answer questions for Bolt passengers because both companies are owned by Greyhound. In fact, my bus going down to DC was a Greyhound bus with a Bolt sign in the window. The greyhound bus had seatbelts at each seat (who knew?), cup holders, and working power outlets at each seat. My 8 AM bus was not crowded, I didn't have to sit next to anyone, and we reached DC on time, at about 12:30 PM. For the return I had an actual Bolt Bus, This bus did not have seat belts, and the power outlets did not work, but on the plus side the seat was a little bit more roomy and comfortable. My return bus departed around 5:30 PM and arrived Newark 11 PM. Both buses made one stop in Baltimore, and my return bus made a stop at a rest stop on the NJ Turnpike. Over all, the bus is slightly more inconvenient than Amtrak, but the costs savings are impressive. A normal Amtrak roundtrip ticket is $160-$200 on the NE Regional and takes 3.5 hours. Bolt Bus cost me $20 and took an extra hour and a half each way. That's a pretty good deal. Next time I go to DC I may splurge and get a $35 ticket on Greyhound to have seatbelts. read more

I wish I could give this company less than one star. The bus never showed up and the company never offered an appropriate solution to the problem. When I stated that I wanted a refund they then told me that I would have to email customer service. I emailed customer service and they said my refund could NOT be guaranteed. This company is a joke, I wouldn't recommend them to anyone. read more

The driver's are rude. They are always late starting out and getting you to your destination. Greyhound does not have a convenient way to leave feedback about your horrible experience. I would save my money and walk, before I use a Greyhound bus again. read more

First and last time I got this bus. We Went from newark to washington DC for my nephew's birthday. Bought the 3 tickets week before. Nephew, fiance and I. 8:15 am departure time. I did checkin 6:15 am. We were the first in line to get in the bus. And the person who was doing face to face check-in could not find our tickets on his device. And put us aside. And let everybody get in the bus to fix our problem after everybody. I got so mad when after everybody get in the bus he just scams our tickets using the barcode device. Why in the hell you didn't scam us before ??? Of course we were all 3 separate. I will never use this company again! read more

Please Please don't take Greyhound. It's not worth the 5$ you might save from other competitions out there. I have had multiple bad experiences by now mostly from Newark and in Boston. 2 hours delay for a bus which is supposed to travel for like 4 hours. I have literally not come across a worse company in the transportation industry. I have no clue how they stay in business in an era where we have so many customer obsessed companies. read more

Greyhound is the worse bus service ever....its a pandemic fulling up bus capacity where you have to sit next to people you dont know, if you say something with them not wearing they mask. I cancel my trip returning back, wont give refund or even credit. It Martz bus service went everywhere i would recommend it. Repeat dont use GreyHound service sucks. Im posting on all social medias. read more

If I could give negative stars I WOULD. The bottom feeder of transportation. The people are SO unhelpful (I walked up to a group of men trying to check my bags)... all 4 of them ignored me and told me to just wait while they finished their conversation. Oh did I mention the bus was supposed to arrive at 10:40- it's now 1:30 AM and I'm sitting in a cab trying to figure out WTF to do because it NEVER CAME!!!!!!!!!!!! This place is DISGUSTING. Btw when the men ignored me, I was with my small child who was crying bc she was so hungry from waiting. I obviously can't breastfeed in cesspool. I'm disgusted in so many ways. read more

Actual greyhound dogs must cower in shame when they see their bus counterparts sucking at life. It took me about 12 hours to get from Newark to Boston and that's not right. I think it's great that people can jump onto another bus if they miss one.. but that totally messes up counts. Also, they definitely informed us that a bus had been canceled when it was actually sitting outside. Needless to say it left without me. Then another bus broke down. Blahh diddly blay.. a 5 hour trip turned into a 11 hour night ta tha mare. I must admit.. I do enjoy the convos. My favorite "overheard in Newark" moment: "I don't care if she's dead.. tell her to get to the bus station right now!" UPDATE: I found an actual log of mine! lol 8 AM - Go to the Newark Penn Station (Bus).. ask the guy when my bus leaves.. he says 9:25. At 8:40 ::Loudspeaker:: bus leaving for NYC ::end of announcement:: SIR! Was that our bus? No? Our bus is at 9:25? Just checking... 9:25 AM - Wait.. so I missed the 8:40? You told me.. but where's the.. what? You didn't mean to say 9:25.. the next bus is at 10:30.. uh okay... 10:30 AM - Sir.. where's the 10:30? What do you mean you didn't mean 10:30? THE NEXT BUS IS WHEN? 10:55? ** grin through teeth ** FINE. 10:55 AM - UM SIR? Where's the 10:55? It BROKE DOWN? When's the next bus? 11:30.. um.. okay. Aside ~ no dad.. I don't wanna drive to NYC. 11:00 AM - I see a bus.. but the bus driver says it's for special people. I'm not sure if he meant special needs or VIP.. so I don't get on.. wait till 11:30 AM 11:30 AM - A bus comes. Doesn't load until 11:45. Only has 13 spots. I run onto the bus without my luggage instead of waiting with my luggage like everyone else. When the bus is full I tell the guy that they forgot to load my bag.. being mischievous was the ONLY way to get on.. me sorry. 12:15 PM - Missed the connecting bus. 1:15 PM - Got on the 3rd bus leaving for Boston 7 PM - FINALLY Get home read more

I have a bad fear of flying. Flew out to NJ for a family emergency but refused to get back on the plane to get home to CA and because a cross country car rental fee is about $1800, Greyhound was it! This station is filthy but bus was on time and our first driver was great (five stars for him)! A few drivers in it got weird when the new driver, Celina, announced, "No drugs, alcohol, or RAPE!" Another driver had to diffuse situations more than once with passengers. They should definitely be checking IDs to confirm whose traveling so if something happens that individual can be held responsible. Bags should be checked as well especially in this day and age. Maybe add metal detectors and do pat downs? They need security and cameras on their buses. I heard people threaten each other's lives on more than one occasion. I didn't feel safe at times. At one stop in OH we were delayed 3 hours due to a driver now showing up for work, which we were told is normal for him, and had to wait on a replacement driver. Good luck trying to get toilet paper replenished if you run out! We drove into a snow storm until we reached closed roads (no anxiety there). At another stop were were surrounded by a an angry mob (apparently they were stranded there by another Greyhound bus that broke down). They stop frequently in the middle of the night and force everyone off the buses to switch drivers, recheck your tickets, and put you back on the same bus. I felt sorry for people with sleeping children. I got home exhausted, had swollen ankles, and actually ended up in the ER because I didn't eat normally during traveling. That's the condensed version. Thanks for getting me home, Greyhound, but I will not be back! read more

I've never really had an issue with greyhound but this time was especially breezy. Mike made my wait and trip super easy. Even talked to me and my son while we waited helped with my bags when I was struggling and he was super polite. Thanks Mike for making me feel at ease on my trip to Philadelphia today. read more

My girlfriend's friend Lisa was trying to take the bus back from Newark to Mt Laurel scheduled for 9:55PM. She purchased the ticket online prior to her trip. We walked from my car over to the bus stop at Newark Penn station. We arrived over 10 minutes early. The Greyhound waiting room was closed. We saw a Greyhound bus that had the destination "St. Louis" displayed. Lisa went up to the door and the driver never opened the door. Then the bus left shortly after. The bus left 7 minutes early. An employee came out of the closed Greyhound waiting room several minutes later and told us that the bus that just left was going to Mt Laurel. What?!? How about a flat screen TV outside the bus stop listing where the buses stop? How about the bus driver open the doors and announce that the bus is leaving? So now Lisa is stuck at our apartment tonight because of this. I feel equal empathy for a girl next to us who was trying to get Ohio who also missed that same bus. Lisa called Greyhound customer service to try to get a refund. They told her that she needed to get a new ticket to get her refund and she had to finish her trip to get her refund. WHAT?!?!? What if they are sold out tomorrow? And why would should she pay for a new ticket from a service that provided poor service in the first place. I would rather bike cross country than use Greyhound. Worst customer service ever!!!!! read more

Worst Bus Line ever! I recommend to walk rather taking this horrible bus. I took a round trip from NYC to AC. There is a huge wait line, seats are uncomfortable, employers are rude. There we ended up waiting 2 hours on the line because of "first come first serve" application regardless of your ticket time. read more

Thieves. I bought a ticket for $97 and needed to change my dates. Refused to give my money back. Customer service was extremely rude and there was a long wait to talk to someone. When I emailed them they just ignored me. Will never use Greyhound! They don't care about new customers. Now I'm wasting my time and getting my money thru the bank. I don't support criminals. read more

Greyhound doesn't even deserve the 1 star. They overbook almost all of their buses so a ticket gives you entry to the waiting lounge. Good luck getting to your destination with Greyhound. read more

I paid services around mother day weekend ,from new jersey GREYHOUND to Atlanta ga GREYHOUND not no last stop North Carolina, they lied they reissues a ticket,that got used each ticket they issued but couldn't get on the bus, they lied to the bank they issued ticket that got used, some who ever reading this please make sure that your ticket is for refund purchase or put insurance on your ticket or credit card purchase ,surely the bank I have took they word over mines,which I will get involved with that matter later,be careful with greyhound maybe there will be other bus transportation other than greyhound,Megas bus read more

Greyhound Bus left my friend LC stranded in Newark! The bus left almost 10 minutes early without even opening door or announcing anything, leaving her and other ticketed passengers waiting at bus stop and stranded overnight in Newark. We didn't even know it was her bus since it was marked "St Louis, Missouri" and she was headed to South Jersey. Terrible customer service from driver, at station, and on the phone. They refused to issue refund or replace ticket. Never use Greyhound. Worst customer service ever. Greyhound Lines sucks! read more

The people who work here are absolutely HORRIBLE! They are so rude, loud, and unhelpful. They don't give a damn about anything and it shows. I arrived for my bus about 20 minutes early and apparently it had left before I even got there which is unbelievable. I had to make a connecting bus in New York and the people at the desk did not seem to care at all and tried to make it seem like it was MY FAULT. I did what I was supposed to do by getting to the station 20 minutes early like the ticket states. The woman working the front desk (black woman wearing a rainbow colored hat) got into an argument with me. I get that she can't control the busses but she offered no solutions and honestly made the problem worse. I will never use greyhound again. Unreal. read more

This is a terrible terrible bus agency. I will say they i wicked. I booked a ticket from dc to newyork and i saw i mistaked on tge times. I called immediately to report it but they told me to pay and additional 20 dollar to change it. So if u book with them by mistake u dont get ur money back. On top of that they prefere to let go empty buses than taking clients who already paid their ticket. I never even used the bus and i will never venture near them. Being big also mean to repect your clients. This is the only angency where client sleep at the metro for. I saw an old father who was driven away because he could not express himself and ds not even know where to print the receit. No one helped him. Just his name and id was enough to know if he paid. You should work at your customer service. It is terrible. read more

Ive booked with Greyhound twice, and it's a nightmare! All customer service on the phone are Indian, which I hate. I called because my credit cards (pleural!) were being declined. every time this happens, you have to fill out half of your information again. I called two numbers, and was told that i couldnt book because the web fares werent valid and I had to choose the advanced fare and not the web fare. I told him i chose my 10% off fare (with advanced fare), and he said the same thing. they hadnt updated the system. then i tried again without the 10% and with the advnaced fare, and it still didnt work. wow. great. I cant even book my ticket. they dont have a customer service link so you can complain. I WONDER WHY! and dont get me started on the chaos and confusion that ensues at the bus station. hey, why not label things with departure times and places? boo to greyhound. boo!!!! read more

I traveled from Newark to Florida and the bus ride was not horrible. I did have a few complaints however. The way they advertise the Greyhound says there's wifi (HA!) and leg room (HAHA!). Yes there is wifi, however you might spend your whole trip waiting for a webpage to load. Don't expect to watch Netflix because that's close to impossible. They also advertise that there are outlets to charge your devices... Good luck trying to find one that works. The leg room they speak of is also a big joke. I wouldn't bring a bag with you that needs to be put by your feet because you'll be very uncomfortable. I also suggest you bringing a lot of food with you because all of the rest stops have 4 options of the greasiest and grossest food you'll ever see. read more

Holy idiots batman! It is a shame that such a large company like greyhound can employee people with such low IQ's. Not all Greyhound stations are bad, but Newark is probably the worst I have ever dealt with. If you don't believe me try giving them a call. I've called 3 times this morning and each time been put on hold for 40 minutes! Still haven't gotten through. read more

It's crazy that Greyhound and Boltbus are owned by the same company. I bought a ticket for my relative from Nwk to Charlotte. I booked it online but when I tried to change the date, I was told that I would have to take the ticket to the greyhound office to change the date (plus it's an extra 20$!). You have to pay in cash, no cards allowed. I just think it's crazy that I can buy a ticket online, receive my confirmation in an email, but have to go all the way down to the office to change the date. It's just so inconvenient, especially considering Boltbus allows you to make changes over the phone (and only charges $4!). read more

Worst. JUST DONT! Too many reasons to list. Just AVOID AT ALL COSTS. There are too many competitors to put up with such bad service, rude, untrained staff and non functioning ticket agents and old dirty buses. My bumper was taped to the bus with duct tape. No lie- have I MENTIONED ITS THE worst???!!! read more

Every time I or a family member take a Greyhound bus something always goes wrong. Today the air-conditioning broke on the bus in route from South Jersey to Newark. Yet again. They need to make this a free bus for all the inconveniences to its patrons. read more

Worst bus ride to Atlantic City no AC very old bus with a bad smell and heat coming from the engin not even worth 1 star

If there was a no starts i'd give them that!!! I'm stuck at newark penn station waiting for a replacement bus for 30 minutes!! Rude bus driver, rude customer service!! No estimated time. And this is the 2nd time that has happened!!! I dont like to drive after work, but i guess that my way going forward!!! read more

I have been taking the Greyhound from Port Authority to Wilmington,DE for a while. Recently I and other family members are able to leave NYC around the scheduled time but the return trip is a real nightmare. A few days after Christmas the bus was late almost 2 hours. The employees there had no information for passengers and the entire terminal was crowded and the bathroom is its usual pigsty. I was fortunate that a friend of my brother in laws was driving up to NYC and gave me a lift. Fast forward to last Monday August 13,2018 the 11:40am bus did not come. Again no info from employees. After one hour I went across the street and paid $133.00 and got back via Amtrak. When I checked the Greyhound tracker it said that my bus was leaving 4 hours late. I want to know if I am entitled to a refund on my non refundable ticket since this is all their fault? No one ever answers the phone at Greyhound. read more

Reginald was so helpful in helping me fix my own error!!!! 10 star service today. I am so appreciative of all his help, he went above and beyond for me! Jerome the driver arrived on time and was also super friendly and accommodating. I have never bussed before and they made sure I got on the right bus, and got off at the correct stop, and was happy to do so! read more

Staff is incredibly rude and unhelpful. Staff refused to help with our baggage questions and then shipped the bags without tag so they never arrived to the proper station. read more