as a store it's not bad but there credit system is absolutely garbage I was able to get a mattress…read morewith free interest for 18months and before 9 months they were already charging interest when I call to ask why they told me I had to pay it full and I couldn't really do much so when my balance was at $158 that's how much I had left to pay and I had though paying it in 2 months either way I still had the chance well they charge me $50 on iterest that's insane

We had gotten a mattress that didn't quite work out so the Manager David, helped us with the entire…read morewarrenty process and helped us pick a new mattress. He made sure we were taken care of way past receiving the mattress and I'm so grateful. He was very knowledgeable about the mattress and what would help my husband recover from back surgery I will definitely be sending my friends to mattress firm, I appreciate all the help they have given us.

When I bought the new mattress from them, they agreed to haul away my old mattress. They got all…read morejudgey and said they didn't have to take away my mattress because it was dirty and in terrible condition. Why do you think I was getting a new mattress, Chief? Anyway, they refused and now I must find a way to get it out of my front yard. There's no telling what they'll refuse to do on your contract. If you go in there to buy a bed be aware that your old bed must pass their inspection or you will still own it.

Vance and Andrea are AMAZING!! We had an awesome experience and definitely recommend Mattress Firm…read morein Richland!!

Rose Caudle at Mattress depot USA in Kennewick. Washington, is a great place to shop for your…read morebedding needs. I refer my friend to that store and to Rose Caudle as with what I did this weekend with a good friend whom recently relocated back to the pendleton oregon. While it's a 140-mile round trip, the service recieved are well worth the trip. My friend purchased a new Queen mattress set this weekend. It was the knowledge of Rose that made that sale and why I have been a customer of hers for over 30 years. My wife and I are looking at upgrading our bed again and look forward to working with Rose. And mattress depot

I was able to exchange a medium mattress to a firm mattress and non-adjustable legs that did not…read morefit my needs after a month of having it. I had both David and Joshua as salesmen who tried their best to get satisfaction and to get the best value from their selection of mattresses in the store. Thank you, Brenda A.

Vance, was great! Honestly, made the experience very easy & was not pushy. Asked what we were…read morelooking for and helped us find just that! Our new mattresses are on their way & I can't wait to get some better sleep! Thank you!

My husband threw out his back and I had to go to the Mattress store by myself to get our new…read moremattress. My plan was to go in, look around, take a couple pics, and then go home tell my husband delivery was 6-8 weeks out so we could just order one online. But to my surprise Chris was super helpful and knowledgeable. He was patient and answered not only all my questions, but those of my husband who was FaceTiming me during the process. We were able to select an amazing mattress within our budget AND was able to pick it up and bring it home same day. Chris took all the anxiety out of the process for me, it was quick and and made it super easy!!!

I had a great experience with Downey Sleep Center! I was pleasantly surprised at their options for…read morebed frames and found the perfect base for my mattress. It's so classy and great quality! Throughout the ordering experience and while I waited a short bit for my order to come in, they kept in communication and I never felt forgotten about. Delivery was a breeze and Alejandro was so professional and careful in his set up. Thank you guys so much! I appreciate this wonderful business in The Dalles.

This place offer great quality excellent customer service free assembly and take away and local…read morecommunity oriented which is even better.

Great customer service with the knowledge to answer any questions you may have. I felt zero…read morepressure to purchase something, not to mention they had the best deal in town on an adjustable bed frame and beutyrest black hybrid.

We needed a mattress for the guest bedroom…read more We didn't want to spend a lot of money on something that would likely be used maybe 30 days out of the year. We'd hit up a bigger mattress store earlier in the day and dealt with their obnoxious high pressure sales pitch and their really limited options in the under $300 range. After dealing with that, I was ready to go home and just zip into Portland to go to IKEA and get a mattress, but we stopped in at Mister Mattress as one last ditch effort to get a mattress before Thanksgiving. Low pressure sales tactics and lower prices awaited us! I told him how much we wanted to spend, he asked if we needed a box spring, pointed out which ones were in our range, and let us know which ones he had in stock. He offered to get it delivered, but ultimately just helped us strap it to the roof of the car. He was friendly and polite, not pushing us to spend more or attempting to guilt us into buying a more expensive mattress.

My wife and I are both disabled and take awhile to figure out what we need. These people treated…read moreus so well. They let us crawl all over their mattresses (respectfully of course) until we found one that felt right and we could afford. They didn't try to sell us more than we could afford; and when they delivered, on-time as promised, they also helped my wife return a fairly heavy dry sink to its original spot since we had to move it so they could get the mattress into the house. Great people. Great experience. Great mattress. What more could anyone ask for?

Look'in at a picture of a mattress ain't exactly putt'in your keister on it ... is it? I jumps in…read morethe boiler cause I needs a new mattress. I drove to this joint and met up with Shaun there. I gives him the third degree about mattresses. After bump'in gums awhile I decide this dude knows more about mattresses than I does box jobs. And I know a lot about box jobs. He tries to get me a custom cut size mattress, cause I'm a customized kind of cat. But the crew that helps him do custom orders ain't gonna make it happen. Still, he tries for me and gets back to me right away when it won't work. Was a time a goon like me could get a custom fitted suit, shoes to match and a broad in a matching dress to go. Those days are gone. But enough of my blathering on. This joint ain't no flim flam. When Shaun couldn't make the custom thing happen he made me a "deal you can't refuse" ... my Godfather would be proud to have him in the family. He even loaded it on my truck. Loaded it in the alley in the daylight even, unusual for me, I'm more of a after midnight out the back discount shopper. So when you look around your crib and it looks like a hurricane of pizza boxes and dirty glasses have just passed thru knocking over the crates you use for tables. If you want a soft place to sit and a decent nights sleep, motor on down there. Who could say, if you do, some dame might even be willing to come over. Shaun created a deal for the cabbage I wanted to lay down for me. He might for you too. Talk to him in the back. That's where all the good deals are made. Tell him Hammer sent cha. Now, I'mma dust on outta here ...

Best price in town! Great selection and Aaron is really nice! If you go be sure to tell them I sent…read moreyou.... you will not be sorry!

Saw a post on Facebook about BoxDrop Mattress in Selah, after reading reviews I thought I'd give it…read morea whirl. I contacted Aaron, he met me at the shop at a time that worked best for me. Showed me around his showroom and I found what I wasn't looking for, an incredible bed at an incredible price. Aaron not only sold me an expensive bed for way less then I would have ever paid at auction for, but he was super friendly, extremely helpful and knowledgeable. I am extremely impressed and would HIGHLY RECOMMEND working with Aaron. Super Awesome Guy!

They are a family owned and operated business. They were friendly,attentive and extremely helpful…read more All we needed were 2 bed pillows but they treated us as if we were big customers!!!

We purchased three chairs and a couch special order. All of the sales guys were helpful. The…read morecommunications on potential delivery was timely and friendly. It is obvious customer service is important to them. When a problem rose they jumped to meet our needs and make sure we were happy with the outcome. If you want some quality furniture and appreciate local businesses who represent high level of customer service and satisfaction then you need to shop here. So excited to use our new pieces.