Appointment was set easily, technician arrived on time. He was professional and informative, let me know what he was going to do and how long it would take. Great customer service overall read more

Sent out a query through Yelp. One of the quickest to respond but also had availability on a day that worked for me and the price sounded right; $130 for a large thick rug and two hallway carpets. I made sure to vacuum them and then when Michael arrived, he explained the process: how the hallway carpet may get a little warped but returns to flat in a couple of weeks. He was polite and reiterated the cost before I signed paperwork and he got to work. Work took less than an hour and carpets turned out great. No longer dingy and the warping for the hallway ones wasn't extreme, but it was temporary, like he noted. Left them to dry for 24 hours, although 12hrs was only recommended. Payment is completed after. They take credit card, zelle, or cash. Afterward, I did notice there were boot foot prints between where the carpets were and the front door. I planned to sweep and mop already but maybe they should wear booties in the future. read more

Greg's Carpet Cleaning - Hallway carpet, afterward - Carpet Cleaning Near Me

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Hired to clean a white fabric chair. I sent a request through yelp and received an instant quote and was able to schedule for a few days later. They arrived on time, were very friendly and did a great job. Our chair looks brand new. Will definitely have them come back and clean our area rugs. read more

I'm generally not inclined to leave a review for services. Mike went above and beyond to clean our carpets. When it comes to customer service he's got it nailed. VERY HAPPY! Not the average carpet cleaner. Carpets look great. I definitely will keep calling him to clean my carpets. read more

Of the three requests Yelp sent out on my behalf, this business responded promptly with a preliminary estimate faster than all the others. Their rates are competitive with other local businesses.While in my residence, the two different techs were very professional and knowledgeable of their products and services. They recommended further care for my floors without being pushy. Truly appreciate this business and will call for all future needs! read more

Did a wonderful job cleaning the carpet. Showed up on time. Very professional and friendly. I will definitely use this company again. Highly recommend. Thank you. read more

Responds LIGHTENING fast! 2nd time I've used Greg. Highly recommend. Arrived when he said he would and he did a great job. read more

Mike at Greg's Carpet Cleaning did an incredible job with our carpet. He was quick, efficient, and professional. We have used Greg's for several years and there is no one better. Their new machine is awesome! read more

Greg's Carpet cleaners has gone above and beyond for us! we moved into a new home without actually having seen it in person (crazy yes maybe) however the wonderful people at Greg's Carpet Cleaning found time in there very very busy schedule to fit us in last minute in order to get the carpets cleaned before the movers came! I was diagnosed with breast cancer last year and am still very sensitive to so many things. They sent me an ingredient list to ensure Myself and our animals wouldn't have any adverse reactions to the products! They have also checked back with me since to ensure the quality of they work! We would use them again and again if we had too! Thank you Greg's Carpet cleaners! Your GREAT! read more

Professional and Michael did a great job cleaning a large area rug and two sofas. Will use Greg's again when needed.

They charged me for moving the furniture and doing the carpets.. the section under the queen bed was completely ignored... plus several areas left out in patches.. not a good experience.. read more

The technician that cleaned our carpets was very professional and he did an exceptional job! We'll definitely use them again in the future!

Called to get a Quote for carpet shampooing and tile cleaning. The lady that I talked to sounded very knowledgeable and asked many questions about size of house, areas / rooms needing cleaning, etc. I was given a quote that was more then other companies I talked to but the way this lady explained their services I thought they would do a great job. First problem, they were booked out almost 2 months. So I took the appointment and waited. Second problem, I got my house cleaned out and waited for tech to show up. When he showed up he started to use him laser to measure the house (areas of cleaning). When he finished he said "the price was going to be higher, much higher". He told me that the square footage that they quoted me before was almost double the area. He also explained that he probably wasnt going to be able to get out the pet stains in the carpet. I explained I told them the Square footage of my house and how many rooms and areas and that's how they gave me the price. The lady on the phone said they have ways of getting pet stains out. If your going to give a price over the phone stick to it. At very least send a tech to measure and quote in person and not make me wait 2 months to find out it's out of my budget. Double the price quoted is ridiculous. DONT TAKE QUOTE FROM THIS COMPANY OVER THE PHONE. THEY WILL RAISE PRICE WHEN THEY SHOW UP. read more

Excellent service was provided. The office representative, Kennedy, was very nice and Sebastian, the technician, was very thorough and professional! read more

They did a great job on cleaning our 2 lazy boy loveseats. Took their time cleaning and explained why and what they were doing. The chairs look like brand new. Comparable price, friendly and were on time. read more

This service was high quality. They used different tools than just spray and vacuum. They had a scrubber and used tools to find the animal spots and address them. Quick, quality, and great price. read more

Greg's Carpet Cleaning - Dining room - Carpet Cleaning Near Me

Excellent service and really great workmanship. Our technician Michael was professional and explained everything well. Highly recommend Greg's Carpet Cleaning. read more

Well well well this company I have used for the past 9 plus years and many owners since these last owners are just wow over priced to begin with. Kennedy is do Rude to there long time clients, wayyyyy overpriced and now we are both done they quote me one price and charge another. I'm a long time resident of Big Bear and I'm telling you many choices for half the price. Don't walk run from them there just ridiculous. read more

I needed a carpet cleaning with short notice, and was lucky they had a next-day opening. Their cleaner was prompt, professional, courteous, and thorough. Cleaning was at a fair price, with no surprises. Will use them again when needed and recommend to others as well! read more

Second time I've used Greg's Carpeting Cleaning and to be sure, I'll use them again. Sebastian was timely, polite, and very efficient. My carpet and bathroom grout look great.. what more could I ask for? Pricing was very reasonable-- overall excellent experience. read more

Greg's is AWESOME Sebastian did a great job!!!! Excellent customer service, prompt and fairly priced!! Thanks!!!!

Earlier post was 2 stars because I didn't think the job was what I expected. Mike, the owner, changed that to 5 stars. He read the review and contacted me and asked me to allow him to make it right. Awesome business sense. He came back personally and worked on the areas in question and all without excuses. That alone will make Greg's my first call and recommendation. Thanks Mike. read more

They did a excellent job highly recommend! We have had stains and they come out when we get out carpet cleaned!

I didn't think my dining room chairs were salvageable and were going to need to be reupholstered - but they seriously look brand new, I cannot believe they're the same chairs!! I didn't take before pictures, but it's a vacation rental, so you can imagine.. (ugh gross). The couch looks brand new and it's a fawn color twill. Additionally, they're friendly, polite, on time, and reliable. 10/10 :) read more

Greg's Carpet Cleaning - After pic (they were used and abused before) - Carpet Cleaning Near Me

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My carpet in my living room is only 3 months old and already I had 4 big noticeable circles from my pets. Mikey and Kennedy cleaned the entire floor and it looks brand new again. No circles visible at all. I also had them clean my bedroom floor which has never been professionally cleaned in 16 years. Needless to say it was matted down and very dirty. It looks so beautiful, thank you so much Greg's Carpet Cleaning. read more

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I cannot vouch for their carpet cleaning services however, about 2 years ago my wife , kids and I were heading to big bear towing our trailer to go camping. Our truck made it half way up big bear on the switch backs, when out of no where our radiator hose blew. I pulled over on the side of the road, and opened the hood, and the engine bay was on fire. Luckily I was able to get water and put it out. My family and I sat on the mountain with no phone service trying to think what in the world are we going to do! Out of no where pulled up Greg's carpet cleaning truck. He asked if we needed help, me being stubborn said its ok i got it but thank you. He asked are you sure i might have some tools to help you out. I took up his offer thinking there is no way he can fix it the plastic going into the engine bay is sheared off. While he worked on it we got to talking about carpet cleaning and how his family has been doing it for a long time. Before i knew it he got the hose back onto the sheared piece, he put on his hose clamp and was able to clamp it down. I was super happy, i said ill get the water out of my camper and fill up my radiator. He told me to check the back of his truck and that he should have radiator fluid, he indeed had the exactly radiator fluid for my model truck! he had 3 bottles of it! I only took one and came back to my truck and he said no please take all 3 its ok. I felt really bad taking all his fluid, especially since he has already done so much for me already, but he insisted. He topped off my radiator and helped me burp the fluid back in. I only had 20$ cash in my wallet and i tried to give it to him, he said he wont take it and that he does it out of the kindness of his heart. If he is willing to go above and beyond for a random stranger, i can only imagine how much pride he takes on someone's home. Thank you again for saving my family and I that day on the mountain we wont forget you. We just got a new home and we will be using your services one day! thank you and god bless! read more

Our people, love these guys. We have them service the house regularly, Not a STR. Always perform great service and communication is the best. Thank you Greg's carpet! read more

We had a great experience with our service technician however, the pet treatment area of the carpet service did not take care of the problem. The room still had an ammonia smell well after it had dried. I suspect because our technician was not able to refill his container with the pet treatment chemical and had to work with what he had. Our tech said that if we were not satisfied with anything to call back and it would be taken care of. Service was originally on a Friday. I reached out and left messages Sunday and Monday. I received a call back by the end of the 2nd day and they will be sending someone out later this week to resolve the problem. Update: They sent someone out to resolve the ammonia smell which I think says a lot about a business because they did not have to do that. read more

I have a vacation rental cabin in big Bear Lake California and I needed some upholstery cleaning done as well as some tile cleaned in very short notice so I could get my cabin turned around for rental. I called them on a Saturday morning just before 9 AM and they were the only carpet cleaning company to answer the phone. They gave me a price quotes and estimates over the phone which were extremely easy to compute and they were very easy to work with. Their response time was rapid, their customer service top notch, and their attention to detail phenomenal Not only that, they had a full schedule and they squeezed me in to ensure they met our needs and they absolutely did not have too. The staff who arrived on site were extremely diligent and professional. And they were fast!They demonstrated speed, quality service, and superb results The organization is well lead and well managed. This organization is value driven and it's evident in every interaction with the team at all levels I would strongly recommend this family owned business. Excellent experience! read more

I talked to Kennedy about cleaning an antique couch and chair that hadn't been cleaned probably in decades. She said that it would be a wet process and that water and a special soap that they use would be used. I wasn't sure if the delicate embroidery would stand up to the process. Michael Alcaraz came out and said that he would first test the cleaning on one section. It seemed to stand up to the cleaning so he did all the couch and chair. He was very thorough in the process. The couch and chair both looks great and there is an ocean of difference after he was done. Michael was friendly, smiling and very professional. My grateful thanks to Michael for restoring the couch and chair to beauty again. I would love to work with him again. read more

We recently hired Gregs Carpet Cleaning at the Pines Tavern on the Lake..imagine the foot traffic we get with that view...I have used them for my residence many times in the past years and was completely satisfied..They always brought old carpet with pet problems back to life..I felt the commercial carpet at the Pines could have looked better than it did after Greg's cleaned it. No problem...they were back the next week with stronger decreasing enzymes and stronger spot cleaner to make sure that we were satisfied with their customer service...After the initial cleaning carpet was obviously wet and I didn't see the end result till it was dry the next day.. The place looks amazing...BTW...Gregs does not use a soap product...Soap is a mistake in cleaning carpets. Thank you Gregs!!! GREAT SERVICE..GREAT FOLLOW UP read more

Greg's Carpet Cleaning - Carpet Cleaning Near Me

We just had our carpet and tile floors cleaned by Mike Alcarez, Greg's Carpet Cleaning. Excellent work!! Our carpets and tile look new!!! The best customer service!!! Call Mike at 909-866-3777 Gloria read more

We always go with Gregs Carpet Cleaning! Just had them clean again and the new owner and his wife are so sweet and nice. They worked together as a team on our house and they were in and out quickly. No harsh chemicals, all organic and they get pet stains out beautifully. If I could, I would give them 10 stars. Plus they are hungry for business and will get back to your call quickly. read more

Greg's Carpet Cleaning - Clean carpet! - Carpet Cleaning Near Me

Love this company they cleaned my couch and rug did a great job I recommend this company to anyone who needs a good cleaning thank you for the great job again I believe it was mike who did the job so clean and professional thank you again read more

As a Yelp Elite Squad reviewer you can rely on the fact that when I give 5 stars I do not give them lightly. Greg's Carpet Cleaning is not only the best carpet cleaning in Big Bear, they are the best we have ever used! So you are lucky you live in, or have a cabin in Big Bear like us. Also, be advised that many carpet cleaners will charge a minimum of $300.00 no matter how small the job. Not so with Greg's. They charge for the square footage, so we saved big on those other companies. My wife and I have used Greg's at least three times over the last four years we have owned our cabin. This time we were afraid we would have to use another company because Greg's was booked during the window we needed them. They said they would notify us of any cancellations, and we were relieved when they called to let us know they could fit us in while we were up here. Thank you Greg's Fantastic Carpet Cleaning. We want to let all our friends know. you are the best! If you enjoyed my review, please say so by clicking the useful, funny or cool icon, or even better, follow Tony B and never miss one of my epic reviews. Excelsior. read more

Our carpet looks amazing! It hadn't been cleaned since we bought our cabin 10+ years ago (embarrassing!) and it showed. Michael Alcaraz and Kennedy, who also provided the quote and scheduled my appt, did an incredible job cleaning and restreching our tired carpeting. I couldn't believe how good it turned out. They were also so pleasant and friendly. I highly recommend Greg's Carpet Cleaning! read more

Greg's Carpet Cleaning - Our carpet looks amazing! It hadn't been cleaned since we bought our cabin 10+ years ago (!!). - Carpet Cleaning Near Me

You would not find a better carpet cleaning service then with Greg's. Five star all around!!! read more

For a very affordable price and a top-notch job, Greg's carpet cleaning came through! I thought the carpets were generally clean because we just moved into our new house, but Mike the manager showed us all the gunk and hair that he was able to pull out. They really do some deep cleaning. On a human level Mike was a pleasure to talk to. Anytime I need my carpets cleaned I will without a doubt go to Greg's carpet cleaning. read more

Amazing! Not only were they quick but the price was fair and the quality was amazing. Would for sure use them again!

I was happy to find Greg's carpet cleaning on yelp! I am glad that they have good reviews since this is my little brothers name sake. The owner's son, Michael came within the time they projected. He was as pleasant as can be, and very courteous. He inspected our carpet in the living room as there was an area in the front of the couch that looked bad. The area was very dirty and pretty matted down from the oils of bare feet. He treated the carpet and especially the very soiled areas. He also cleaned a long runner rug I had in the hallway and it looks great. Michael finished the whole carpet cleaning process in about an hour. He was able to clean the bad area and I can honestly tell you that our carpet looks brand new and it is about 8 to10 years old. I am so happy with the results!! we only did the living room area where we get the most traffic. Michael said that it would take about five hours to dry, but we didn't walk on it until the next morning. When we are ready to do the rest of the house, we will definitely call Greg's carpet cleaning again!!! Thank you again!! read more