My visit with Dr. Gregory Smith was one of the worst experiences I have ever encountered with a doctor. The lady responsible for scheduling appointments was incredibly rude to me. I waited for 1 hour and 20 minutes to see Dr. Smith. The office was completely PACKED and only minimal effort was made to make sure patients were safe from exposure to Covid-19; some patients were even waiting in their cars to be seen, and a lot of people were coming in and out of the waiting room. After waiting over an hour, Dr. Smith greeted me with a handshake, which has been advised against to avoid the spread of Covid-19. Additionally, Dr. Smith refused to wear a mask, and when confronted about this, stated "I do not want to wear a mask". It is mandatory for healthcare providers to wear a mask in the state of Texas. He showed zero concern when I asked him if he was worried that he was exposing patients with autoimmune disorders to a deadly virus. I have a Baker's Cyst and was told this facility could drain the cyst for me to relieve the extreme pain I am in. I had an X-Ray done on my leg even though I already had one done. He refused to drain my cyst and said nobody drains cysts anymore, which is a blatant lie because I have had these drained many times in the past by my doctor in Kentucky. Dr. Smith was pushing me to have surgery even though I know I do not need to have surgery. He did not want to listen to me and at one point, became very aggressive with me. After my appointment, I asked the lady at the front what could be done to help with the pain I am in and how long it would take to have the MRI done, and her response to me was, "ma'am, everyone here is in pain here". I was dumbfounded by her response and lack of compassion. I left that office in tears. I have never felt worse about a doctor's visit in all of my life. Not only did I feel exposed to the deadly virus, I felt that nobody in that facility had any remorse to how much pain I am in or an interest in helping me. The office was supposed to call me to make an appointment, but I have yet to hear back. I will never step foot in this facility again and advise anyone to seriously reconsider their visit with Dr. Smith. read more