I had high hopes for Ms. Marlo Greer based upon her other reviews. She took on my cases when my previous counsel and I parted ways due to a billing dispute I had with a medical provider that my prior counsel referred me to. I signed up with Ms. Greer in January of 2023, and repeatedly requested that she send out the Demand letters that would start the negotiations of my claims because I didn't want to treat for the accidents anymore. Her office was provided with lists of the medical providers I saw and for which accident twice in writing 8-9 months ago and again over the phone in August.
A suit was filed on my first case to "preserve the statute of limitations" while some issues were being worked out. The "excess carrier" denied any exposure by saying that the Defendant named in the suit is an excluded driver. But, the at fault driver was actually listed on the policy. Greer's office had a policy that was en force from 2012-13 and the accident happened in 2020. Greer's office also received requests from the defense counsel on 9/27/23, but did not inform me of what was requested in a timely manner. She was going to address the requests during a conference on 11/20/23.
At certain times during Ms. Greer's representation of my cases questions that I would ask in the messaging section of the software she uses would not be replied to for days to weeks. Now that I have one case in litigation with deadlines to meet and the Statute of Limitations for another case she was representing me for is just over nine months away, she has terminated our working relationship. At first she assumed that I did not trust her and instead of asking me outright whether I trusted her or not, she told me to let her office know when I found other counsel and went so far as to recommend another firm. After telling me to find other counsel and suggesting another firm she suggested that we keep a meeting that was scheduled to which I replied that I saw no need for a meeting. It was not made clear that she felt we had a misunderstanding and that she wanted to continue to represent me. The aforementioned was then back peddled on and she claimed that I had told her my previous counsel did not intend to assert a lien. I said that I was unaware as to whether or not he would assert a lien and that he had been paid out of the portion of my case that he did settle. Ms. Greer and my former counsel who I once had a working relationship with have communicated in the past because Ms. Greer told me that my former counselor felt awful about the breakdown of our relationship. Instead of asking him if he intended to assert a lien on the part of my case that she was working on while she was communicating with him, she is now using his intent, in part, to withdraw from my cases at a very compromising time for me. She was actually made aware of his lien in May per the letters I reviewed, yet didn't address that for many months.
It took 3 weeks to receive my file from Greer's office. Her assistant Stacy thought she had emailed to it me. A review of my inbox reflected that it was not sent to me. Months went by before I had a computer and was able to see how incomplete the file was. The bulk of my records and bills were missing despite providing Greer's office lists of my providers 3 times. I scrambled to gather the information and even had to improvise to prove treatment and billing as one of the provider's offices had closed. I pulled it together to the best of my limited ability, sent my demand out, and negotiated a settlement. Now, Greer is claiming that she is entitled to attorney's fees despite the fact that she withdrew as counsel and has held up the release of settlements funds that I negotiated for myself as I once worked in injury law. Fortunately I had worked in injury law because had I not it's likely I would not have received any settlement for my life altering and permanent injuries that will require treatments for the remainder of my days.
After reviewing letters she sent out regarding my cases I noticed many errors such as wrong incident dates and wrong insurance carriers. The letter her office forwarded to Nationwide advising it that she intends to assert a lien had the incorrect adjuster listed and other errors. I have instructed her to file suit for her fees. She should be aware of what she is entitled to in the event she withdraws and what justifies a withdrawal.
Marlo Greer deserves zero stars, but there is no "zero star" option. read more
