I can not say enough about the amazing experience I had with Rich. First off, we are in new waters here. It's impossible to order grocery food never mind outdoor furniture. Not the case with Rich! He is extremely knowledgeable and on top of everything, so friendly and kind. I felt like he looked out for my best interests, he took so much time to explain things to me and walk me though the different pros and cons on just about everything. Rich always answers your call and follows up. He even calls companies on speaker phone so that you can hear what's going on. Total transparency. I love the fact that I'm in the know and can hear the lead times myself. Other places have lied and told me things were coming quicker to get my business. Rich is honest, knowledgeable, funny and kind hearted. I never thought I would have fun shopping for outdoor furniture. That is the case with Rich. I had a HUGE Order- lounge chairs, multiple seating areas, dining table and chairs and he went above and beyond for me. I even ended up ordering chaise cushions from a different company based on him showing me everything. I never even thought to do this. I never felt like I was bothering him. At times, I would change my mind and be slightly indecisive and he never pressured me or made me feel bad. I highly recommend working with him. On a side note, I even traveled from NJ to work with him. I had called several furniture stores in NJ and was getting no where. I called patio.com and was so lucky to get Rich on the phone. I could tell from the initial phone call that he was the expert I needed! So glad I found him. read more