Great customer service at Greenwich Music! Staff is extremely knowledgeable and talented and always helpful

Terrible store. Owners yelled at me on the phone and would not help me retrieve my guitar after being repaired as I live 1.5 hours away. I dropped the guitar here as I was flying out of a nearby airport. I suggested they ship the guitar to my home once complete - they refused to do this because, "we do not have any extra boxes to put the guitar in." Then I asked if they would bring it to a very close UPS store and the answer was a flat "no." Then I the owner yelled at me and hung up the phone. He yelled at me saying, "Why did you bring your guitar here anyway?" As of present, I am not in possession of the guitar and I do not know how I am going to retrieve it. read more

We love Greenwich Music! We have been renting instruments from them for the last 16 years. Their staff is friendly and knowledgeable. Their prices are also very fair. A true gem and staple in our town read more

I don't think there's a better Music Store in all of Connecticut. The staff are truly professional and more than willing to help. The lessons are terrific and their pricing is more than fair. If you're looking for a quality Music Store with long term knowledge, this is the place for you. read more

Voice (Singing) Lessons w/ Jennifer Thanks to the owner and his #2 a free trial lessons followed by a series of 6 custom 1:1 private at-the store singing lessons had me ready for a debut in no time at all. Special thanks to instructor Jennifer who was well prepared with lesson plans, homework and even 'finals' so I knew I'd be ready. Mission accomplished. And highly recommend. (FYI: the store actually has MANY) private rooms for lots of instructors/students - wide variety of instruments. read more

The staff at Greenwich Music is professional, knowledgeable and skilled. The prices are reasonable for both purchases and repairs, and the repairs are always done perfectly. In particular, the folks who own Greenwich Music and their staff are some of the nicest people I have ever met. read more

Great place for lessons. Owner is very nice, knowledgeable and accommodating. The lessons are productive- the progress immediate. My son gets frustrated easily and wants to be a professional immediate. Their lessons enable him to play enough of relevant songs to provide pride while sneaking in the formal stuff which would typically lose him. read more

Extremely knowledgeable and honest. Operate with great integrity. Do high quality repair work too! Yup, they wont take back used method books (Michel N), but why would you expect them to? Love these guys... read more

Generally speaking, you have to think differently about small, local specialty stores than you do big box chains. The selection is gonna be smaller and geared to whatever local market they have at hand. The service will depend on who's in the store that day. Prices will be higher, though if you are honest with yourself, you will rarely notice the difference. The point is, they're there, and when you need something you can get it immediately without driving forever. Greenwich Music is actually a really nice local resource to have around. I have bought instruments there, and have gotten fair prices on high quality stuff, but my taste is mostly more high-end than they tend to carry. I've learned a lot about the improving quality of foreign made guitars, though, from grabbing off the racks! The selection of accessories is just fine. If they don't have something you want, they'll order it for you. It'll cost the same and come as quickly as Guitar Center, and you'll have the satisfaction of helping a local businessman make it in a tough world. As for lessons: my son took guitar lessons there for about three years. One of the teachers was outstanding, one was okay, and one was not my favorite. But that's how it goes... these guys move on, get other jobs, whatever. Joe (the proprietor) was always good about letting us switch, schedule permitting. We've rented band instruments there for my two sons over the years, and ended up buying a really nice used trumpet for a very fair price. At least I think so. What do I know about band instruments? Repairs: Joe is really honest -- they can do setups and restrings, and for me they have installed a couple of acoustic guitar pickups. All fine work. For major repairs and reconstructions, you'll have to go elsewhere. Joe can give you referrals. I'm definitely a fan, and am glad to have Greenwich Music in the community. read more

They have good instruments but customer service is not up to par. Staff is not friendly. They sold me violin books for viola rentals and were not willing to take them back. read more

I've purchased guitars from Greenwich Music, they've set-up guitars for me, and I take lessons regularly! They're an outstanding Taylor Guitar dealer and I find that they bring the advantages of the big box stores to their clients at the local level, with a personal touch and a friendly helpful attitude. read more

Greenwich music has a good variety of guitars keyboards and other instruments with the attachments and accessories that you may need for them. The staff is very helpful to find what you may want or need for your instrument they also provide very helpful lessons with great instructors read more

Our digital drum set - that we purchased from Greenwich Music - collapsed over time and use into a pile of parts and cables on the floor. I emailed a photo of the mess to Greenwich Music and they promptly got back to me and made a house call to repair the situation! Awesome! We're drumming again and we appreciate the customer service house call!!! Thank you Joe!! read more

Awesome store and wonderful local resource. Recently had two guitars set up, and as usual, they finished the excellent work on a timely basis. Over the years they've worked on all of my guitars and they also quarterbacked the repair of my Marshall amplifier. In regards to purchases, have purchased several guitars and two amps. Much better experience than the big box stores and always fun to shop at Greenwich Music as there's almost always a gem of a guitar or amplifier available at a great price, new or used. Did I mention the staff is extremely friendly and knowledgeable? To have a great music store like this nearby is beyond valuable. read more

Guys at shop & teachers r nice but Kelly in charge of organizing music class....wow I never seen such horrible client service. She is rude, never her fault always clients, obnoxious, unorganized, super unfriendly & unhelpful. Loved my teacher but I'll never go back there. Every time I spoke with her...wow so upsetting... I can't believe someone like that can keep her job... read more