I recently dropped off mens suede jacket and asked for an estimate. The young woman at the front…read moredesk told me it would be in range of $22 but wasnt certain if the exact price at which time I replied "ok". I picked up the jacket tonight and it was $57 and change. The woman at the front desk called the manager who proceeded to tell me her cost was more. She didn't care that I was given the wrong price, nor did she even offer a "we are sorry." I can understand that mistakes are made - I wasn't asking for them to honor the $22 price - however an apology have been nice. There was no accountability for her employee. Beware of businesses that don't post prices!!!

I brought my Canada Goose here for the first time and when I got it back, over half of the fur from…read moremy hood is gone. They said nothing came off yet why does it look likI DO NOT RECOMMEND BRINGING YOUR EXPENSIVE COATS HERE

BEWARE Dropped off a sport coat with a water only stain. I…read moreshowed the girl and asked if more attention could be paid than just a regular cleaning. Just picked up and I brought back immediately because there was zero progress in removing stain. Any other cleaners I've used have always tagged garment if they couldn't improve item. Not this joint, and she asked if I wanted them to try again. But I'd have to pay. I've been in customer service for 30 years and this doesn't have any. Never another nickel from me.

From the owner: Racine Cleaners and Alterations is family owned business where exceptional service meets…read moreunparalleled expertise in garment care.

Six is the charm plus a few phone calls! That is how many times I had to come and try to get, I…read morerepeate try to get my dry cleaning. They were supposedly open for five of those times, per "updated" sign in the window. For awhile, my cleaning was lost and then found at another store. "" No " I am sorry" was ever mentioned! COVID was the excuse. But if you want to have a business, with repeate customers, COVID can't be the catch all term. And COVID is not an excuse for all the rude behavior. COVID is not an excuse for extremely poor communication and broken appointments made to pick up my cleaning. Never again will I send my cleaning there!

Absolute horrible dry cleaner! THE WORST! I dropped off an Azazie dress on Monday (10/26/20) at…read more5:18pm. Azazie is very popular across the country for their bridesmaid dresses. When I got into the store, it just smelled so bad and looked incredibly disorganized. I should have turned around right then. There were birds chirping, garbage bags full of clothes in front of the counters and not even my mask could help me with the stink of the place. I was given a slip to pick it up the next day on Tuesday (10/27/20) at 4:30pm. I went to the store on Wednesday (10/28/20) instead and was told that it wasn't ready due to a stain and that it'd be ready by the following day on Thursday (10/29/20) at noon. I was very upset that they did not call me to let me know. I asked if they could call me when it was done because I was not going to drive over there again only for it not to be ready, which they replied yes. I never received a call so on Friday (10/30/20), I called and asked them if it was ready and they said yes. My husband went to go pick it up and I receive call from him. They were wanting to talk to me. The dress was ruined. They blamed it on the bra cups being of poor quality and bunching up. They said they wouldn't charge me for the alterations to fix, but that I'd need to purchase the bra cups. I was furious. How could a major bridesmaid dress company have dresses that are ruined once dry cleaned? I truly felt they messed it up and I believe it now that I received my dress! Last week, I never received a call. Today (11/9/20), I called to ask if it was ready because I was not going to drive there to try to pick it up for a 3rd time. The lady reassured me it was ready and mentioned something about the cups being glued and didn't sound promising that the dress would look like new. When I got there, I glanced at the dress and felt the cups where there were some ripples. I paid my $27 and left. I wanted to be done with this nightmare. Got home to find that it is ruined and I'll never be able to wear it again. There are ripples on the entire top. Not just the front, but the back. Their reasoning of it being the bra cups fault was wrong. They hung the dress by the actual straps and safety pins, which caused damage to them. They didn't even use the hanging straps. Then I noticed they broke one of the actual straps as the adjustable piece was different on each strap. The dress smells terrible. The zipper is extremely difficult. There was even wet glue on the paper body piece! They actually glued the bra cups in the dress! What in the world!? I had to throw it in the garbage. An $80 dress worn once and an extra $27 to destroy it. This company and store should be ashamed. Not taking ownership for completely ruining a first time customer's dress. Unbelievable! NO ONE should give them their business. I don't know how this store has higher than a 1 star rating.

The following concerns a pricing issue experienced at this firm's Martinizing location at 4606…read moreWashington Avenue in Racine, WI and subsequent rude customer service from their location at 301 Main Street, also in Racine, WI. One week I brought in a skirt & suit jacket and was charged appropriately for a two-piece suit. The next week I brought in a skirt & suit jacket and was subsequently charged for one skirt and one sport coat -- a $3.00 upcharge! Their explanation: the labeling is different...so they charged me for a man's sport coat!!! I tried reaching the owner who was out of state and four days later got a voicemail message from someone stating they were the manager from Martinizing on Main, leaving no name and no callback number. After looking up their number and returning the call, I was told the manager only works until noon. I called the next day and connected with the manager who promptly told me she had a customer (I guess I am not one!), that she would have to call me back and hung up on me! Need I say that I've yet to receive a callback? Well, Mr. Douglas Berry, CONGRATULATION ON BEING SUCH A SUCCESS THAT YOU CAN AFFORD TO BLOW OFF CUSTOMERS! Now I understand why I was given a receipt with no indication of the cost I would incur for the dry cleaning I'd dropped off...shame on me for accepting that....SHAME ON YOU FOR THE REPREHENSIBLE PRICING PRACTICES AND SHODDY CUSTOMER SERVICE! And, for the edification of your employees: suit /soot/Noun 1. Any set of clothes of the same or similar material designed to be worn together, now usually (for men) a jacket with matching trousers or (for women) a jacket with matching or contrasting skirt or trousers. sport coat Noun A man's jacket for informal wear.

I brought a $300 very fine wool shirt in for the first time to have cleaned. When I got it back,…read morethey had burned a hole through the shirt where the top button was. The owner denied that they did it. I don't recommend this place, unless you don't care about your fine things being destroyed with no recourse. So now I'm going to take them to small claims court. I hope the owner will learn that she must stand behind her work when they do something wrong. Now they will have to feel the pinch of not only the damage to someone's property who used their services in good faith, but the court costs as well.

Great option for dry cleaning!…read more I have been coming to Martino's for a few years to have uniform shirts cleaned and pressed. I did need to change locations because they closed the location closest to my house but this location isn't too far out of the way and the service is wonderful and the price is great. This location has very friendly staff and quick turnaround times and I've never had any issues with order accuracy. If you're looking for a good drycleaner in the area, I recommend you give Martino's a try!

So disappointed took my daughter wedding dress back in Nov 2025 to get cleaned and preserved. They…read morementioned that it would take at least 2 months which I can see. Called back in January and still was not done , called again in Feb and they said it was cleaned but waiting for preserve box's to come they said about 1 week . Today Feb 28 called them clerk said nothing was done yet she wasn't sure why . Terrible Terrible service never will I go there . Thank goodness it was lost picked up today and moving on them.

I have gotten my dry cleaning and shirts laundered here for more than a decade and have found…read moresuperior service and precision work to be the rule. The staff is helpful at the business location and any minor errors are handled immediately. In 10+ years some glitches are bound to happen, but it is how they are corrected that really matters. I use the home pick-up and delivery service. The driver is always on time, orders are always complete, and my little dog almost always has a little treat left for him in the door. What could be better?

The lady at the front desk was quite short and irritable when I entered the store. She abruptly…read morerequested my items without even mentioning their prices. When I inquired about the price, she was completely clueless. I had a leather item, and when she said she had no idea what the price was because it was sent out, she seemed annoyed that I brought it and didn't just automatically know the things she was telling me, even though I had never been there before. Will not be back.

I messaged about a couch cushion and they told me to wait until end of February to come in - which…read moreI did. When I arrived today they said they wouldn't do it because it wasn't a jacket zipper and they couldn't manage it until the fall because they wanted to do wedding dresses which I assume is more money for them. If they had told me up front they weren't interested - I would have found somewhere else weeks ago and not driven thirty mins to come here. Do not recommend.

Sewing by Suzy is a local business run by two sisters, and they did a wonderful job in my…read morebridesmaid dress. I'm a plus size woman, and they altered the dress wonderfully to suit my body type! Pricing was very reasonable for the overall quality of work I got, with turn around about 1.5-2 weeks during HIGH wedding season. I will DEFINITELY be coming back again!!! Bonus points they have an absolutely lovely senior English springer who keeps them company