Heritage Point is a wonderful place. I toured several faciltities and this one felt like home…read more The staff was so compassionate and caring and they took such good care of my husband. The food is good and there are many different activites. Don was there for eight months and seemed content. The nurses and aides were wonderful as was the activities staff. I am so glad I found this community for my husband who had dementia. I never had to worry about him.

We have been using Home Instead for several years and we currently have Martha carring for my…read moreMother it is difficult as I dont live in the area and my sister has to work every day. Mother suffers from memory issues and needs a person with a special kindness which Martha has.She loves mom and goes out of her way to do the extra things,I dont think the house has looked better or that mom has been any happier,they are always busy doing something constructive and Martha dosent waste the day ,we are very thankful for her and hope she is with us for a long while.

My mother and I rely upon Home Instead for her medication needs because she has dementia and isn't…read morecapable of taking them as prescribed. If it wasn't for Home Instead we would have to have her go to a Nursing Facility and that would break her spirit so I'm extremely grateful for the care and support we get from them.

If this group could get 100 stars on this site, that still wouldn't be enough. We were given…read moreSenior Helper's name by a group that helps find caregivers, assisted living facilities and nursing homes. Our quite elderly mother was in need of home care. In reaching out to Senior Helpers, they were immediately responsive to our needs. They came to Mom's home, checked things out, talked with her and then called to say they were on board with helping us. All of Mom's children are out of state and so it was important to have people we could trust that were there and close to Mom. There were a few hiccups the second week. Senior Helpers were at Mom's home the next day, addressed any issues and assured us that there wouldn't be any more problems, and they were right. Now to the amazing part. Mom became terminal pretty quickly and Hospice was called in. It was determined that someone needed to be with Mom 24/7. A family member was there with Mom by that time but had to leave to go home, out of state. There would be a lapse of 36 hours before a family member would be with Mom again. So what does Senior Helpers offer up? They will stay overnight and all day with Mom until another family member arrives. This was done on 2 days notice. When asking them if they were able to find someone to stay overnight with Mom, the woman that answered the phone (Kim) said that if they didn't have any caregivers available, SHE WOULD COME AND STAY OVERNIGHT WITH MOM! Who, in this day and age, does that? In a time of high stress for us, these people were amazing. I would highly recommend this group to anyone. Nothing/no one is perfect but they come pretty darn close.

If your loved one needs more care than simply sitting in front of the television all day, do not…read morecall Senior Helpers. Their claim of being "experts in Alzheimer's and dementia care" is one of the biggest jokes in recent history. Alz/Dem patients need consistency and routine. Senior Helpers meets this need with a rotating door of caregivers. Plus, their ever-dwindling staff is just the right size to provide no back-up options in case your caregiver calls off sick. Alz/Dem patients need constant attention and interaction. Senior Helpers more than meets this need with its extensive library of ambient videos of fish and other animals. Your loved one will get all of the love and attention he or she needs with constant reminders from the caregiver to "Watch the video" or "Look at the cute little kitten." Alz/Dem patients need assistance with most of the basic daily tasks. A seasoned Senior Helpers caregiver will always make sure your loved one goes to the bathroom unless he or she resists in any way. Then, you'll come home to soiled pants and other dirty laundry. Alz/Dem patients need to take medication daily. Count on Senior Helpers to assist with this task until your loved one experiences any level of trouble with it. Then, you will be told that any task involving medication requires medical training, which Senior Helpers does not provide. So, what does Senior Helpers provide? If you're looking for a caregiver who's the equivalent of a car pool dummy, then I suggest you give them a call.

Some may question 5 stars due to this being an old, plain, building…read more People go to a nursing home/rehab facility for care, & the care here is excellent. My family member has lived there for nearly 7 yrs. & here is what I have observed: There is very little turnover in employees, which has enabled me to get to know most of them. None of them act like its just a job. From the director & nurses through the CNA's, dietary & cleaning staff, its obvious they genuinely care about the residents.

Currently a resident here. Level and quality of care spotty and inconsistent. Different day…read moredifferent rules.

Such a great facility!! From the nurses, aids, chef on down the line. I am so excited for their…read morememory care to open up. I would highly recommend to any of my family or friends!

management is a joke. All they care about is the money they are making. Staff to resident ratio is…read moreridiculous. They have only 2 LPN's working and only a few days a week. They hire anyone to become a aide or a med tech. This poor care is why so many people are declining Memory care is a joke. No activities. The whole unit looks so depressing. Please don't send your family here. You'll get better care somewhere else for a fraction of what these people are charging.

I put my 96 year old mother in there after they promised to keep her in the memory care until she…read moredied. After only 6 weeks, the State shut down the memory care unit. Mother was very disrupted after moving again, and lasted only three more months. I would not take another chance on this place. They misrepresented themselves to me, and then turned Mom out in the cold. Brentwood has refused to accept any responsibility on what happened there. They keep saying, "sorry", but that it could not be helped. Then what was their mistake that the State of Michigan had to shut them down? My guess is that they were understaffed. When I visited, there were times that there was no nurse, but only "Tech's" on duty in the memory care area. Brentwood messed up but refuses to admit it. Sorry, you and those who talked me into bringing Mom there are getting a break by a "one star" rating.

Great therapy staff and care to get me back on my feet. I couldnt have done it without them.read more

This facility has turned a new leaf. I'm in love with the staff. Genuine Compassionate Careread more

I worked with Kerry at Senior Living Experts and her help made the process easy to navigate. We…read moreneeded to find an assisted living community for my father-in-law. Kerry asked a lot of questions to help narrow down our options. She recommended several places to help us determine what size/feel would work best for our situation. Kerry set up the appointments for our tours and checked with us to get feedback. Our timeline for moving needed to happen sooner than we thought, and Kerry helped keep us on track. My father-in-law is happy with his new home and we appreciate Kerry's help.

Several months ago I'd grown increasingly worried about my mom's safety at home. The day we were to…read morediscuss assisted living with her doctor, I found myself calling 911 and sending her to the hospital for what would be 51 days, sepsis, 2 surgeries & 2 rehab stints. Having her return home was no longer an option; which led me to quickly get to up to speed on senior living options,mostly on my own. I found her a place & moved her in all before her release. While I ensured her safety, I second guessed my decisions as she vocally struggled to adjust; it was a lot of change particularly for someone who rarely left her home. Almost 6 months in, a different set of doubts & worries took over. Did I make the right call, could she live somewhere more affordable, would she outlive her money, etc. I don't even recall what search term led me to Senior Living Experts, but I'm grateful. Rebecca listened to my story and made me feel less alone. She thought where my mom was at was the best option in terms of cost, desired location and care needs addressed, but would do the research and circle back. We also discussed the care she received currently and provided a few suggestions. As promised, Rebecca followed up and confirmed her initial assessment. Yes, I'll still worry about her finances, but I now have a better understanding of the landscape and what comes should her care needs increase. If I had a do over, I would have started with Senior Living Experts, they are amazing!

Used to be good--but NOT NOW!…read more I hired this company in 2019, wanting my husband to be able to age in place in a safe manner. I entered this relationship after this company cared for my father the previous years. I wanted to offer my husband safety, comfort, and dignity in his own home. With hospitalizations over the last 2 years of almost 2 months, skilled care was required to ensure his safety at home. I am a working professional. Due to my husband's critical health issues and fragility, in 2023 alone, we used this company for just under Five Thousand Hours (in 2023 alone---not including 2022, 2021, 2020 or 2019 hours) During my husband's hospitalizations (never planned, always critical health issues) I always kept and paid the day help and offered to pay the night help even though I wasn't using them, due to short notice which they gladly accepted. Despite that history, on Friday 2/09 late morning, knowing I was out of town, ( I had emailed them January 3 of my travel for the next 3 months) they sent me an email (NOT A PHONE CALL, NOT EVEN A TEXT) saying they did not have anyone to fill the schedule for Sunday 2/11. (THIS SUNDAY--less than 48 hours away). And that they were discontinuing services with us! I was completely shocked---a company I had trusted to care for my husband for over 5 years. They left a very ill vulnerable person with NO CARE AND LESS THAN 48 hours' notice, on a Friday afternoon! This certainly created unnecessary complications and increased risk for my husband's health, well-being, and safety. My husband is NOT a difficult case. His caregivers liked him and did a good job, when they knew him. Having new people regularly was difficult for all of us, which happened more frequently lately. Discontinuing service, after 5 years (and at least 1 year prior with my parents, so over 6 years) without so much as a phone call really is not a standard of care one would expect. Additionally, when emailing on a Friday (knowing for 5 weeks that I would be out of town that day) that services were being discontinued on Sunday, certainly that gives us no ability to ensure a safe transition of care is in place and put my husband's well-being at risk. This has been a very disappointing ending to a 5-year relationship. If you decide to use these people, I suggest you check your emails several times a day and have contingency plans in place--to use immediately!

My experience with Senior1Care was pretty awful. Although about half of the attendants, who came…read moreto my elderly relative's apartment were good, the other half could not be trusted. Supplies in the apartment disappeared. My main disappointment, though, was with the administration. We received bills totaling many thousands of dollars with no itemization. When I asked about this, I was told that it was too time-consuming for the billing department to itemize! Once, when I was visiting, the care management consultant came over "just to meet me and say hello," and then charged us for the visit. I'm so glad we switched to another group.

What I saw during a recent admission at Sanctuary is NEVER acceptable. One poor man fell out of bed…read moreover and over again and they blamed the resident and said he just wanted to fall when he was screaming on the floor for help. Another lady that had heart trouble and was on oxygen kept complaining that she could not breath, Sanctuary's answer was she was just "anxious" And then the nurse for the night shift came in and told another staff member that the oxygen machine was not working. In the case of food forget it if you have a diabetic patient. They serve heavy deserts and that at the round eating table with all the residents present the nurse will test your sugar in front of everyone and announce the results. Forget about seeing the head physician. I was told he does not have to see patients until they are admitted for more than 30 days. He does ask a nurse who you are a few days before the insurance stops paying for your treatment and then tells you have to leave even if it is not safe for you to return home. Sanctuary does not tell you but if the nurse practitioner is called in after her hours, there is an extra charge. The nurse practitioner will not come in during the weekend to see anyone. I was told by a family member that a patient needed to be treated in the ER more than once at her own expense because of circumstances related to her care while staying at Sanctuary. The staff is mostly temp CNAs because of the lack of proper permanent staffing and they do not know all the health risks of the patients. I saw a patient who was supposed to have a drink thickener due to his swallowing issues either not given a sufficient amount or none at all. The poor man kept coughing and throwing it up. This was not a concern to the aids or nurses. If a patient needs a prescription it has to be delivered from Indianapolis and could take a few days. There was a time when Sanctuary lost track of a resident and the resident could not be found because of the inadequate supervision and security. The resident left for home without Sanctuary knowing. The therapy room where the residents use the heavy exercise equipment had not been moped or cleaned in weeks. the staff never wiped the equipment down even though patients coughed and sneezed over everything. The p.t./o.t. therapist were always passing around candy to each other in front of the patients and worried more about ordering Jimmy John's food for lunch. I personally saw one therapist ask another therapist to work on her leg and pull it in the middle of a therapy session with another patient. She said "she did not like to exercise at home". Do not select Sanctuary for your friends or relatives for long term care or rehabilitation. The problems at the facility comes from poor administration. If your relative or friend is not receiving proper care at Sanctuary or at another nursing home file a complaint with the State of Indiana Ombudsman or with Medicare. In the current system only money talks and it is Medicare or an insurance company which pays the facilities for the care of your loved one.

By far, the WORST Rehabilitation facility I have ever experienced before!…read more The staff have been rude many times to me as a patient and I never disrespected them so what gives them the right to do that to me?? It most certainly does not! Tonight they took an entire hour to bring me pain medicine and I heard them discussing the Democrat Debate instead of bringing my meds to me when I was in a LOT of pain but do they care? Not at all!! When I was in the hospital after my hip replacement surgery, the staff was much better overall and actually had a caring attitude towards me as a patient. Memorial Hospital is great but this place has many crappy staff who must hate their jobs cause if they didn't, they would not treat the patients like crap over and over again!! Do not waste your time or money with them, it's not worth it one bit!!