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    Greenhouse Coaching

    5.0 (1 review)
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    Services - Greenhouse Coaching

    Career counseling

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    3 years ago

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    Thriveworks Counseling

    Thriveworks Counseling

    (2 reviews)

    Shockoe Bottom

    This business is very unorganized and unprofessional. I booked a therapy session via phone call a…read moremonth in advance and specially said I wanted in-person and gave them my availability. After a month of waiting I showed up to the office/building and all the doors were locked and the lights were off. I waited around for 40 minutes and called multiple numbers related to Thriveworks with no answer. I finally received a phone call being told that the clinician thought my appointment was through Zoom, although on the website it was labeled as in person. I got the appt cancelled and won't be rescheduling with Thriveworks.

    I am surprised there aren't other reviews about this location. Just be very aware of their…read moreprocedures with billing. They will take a credit card for monthly billing "service" to cover things outside of insurance but then will bill you total amount of charges while also take money from insurance. They are taking double payment for all sessions and now we have been waiting for almost 6 weeks for credit. Our insurance company engaged and Thriveworks said "we have a credit to process but the patient need to request the refund". We already asked for refund but they still hold the money. Now another 2 weeks go by and they say "sorry but we will have to escalate your issue to a manager to address refund". They did offer to void the monthly charge as goodwill but don't plan on ever using their services. It seems like it is all just a racket to take your money.

    Greenhouse Coaching - careercounseling - Updated May 2026

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