We had a Dodge Journey we bought in Bristol TN a few years back and almost home, the engine light…read morecame on and it was having power loss. The Bristol dealer told us to take it the a local Dodge dealer for them to look at and they would pay for the repairs. Well the Journey had to have the entire ENGINE replaced and Bristol told us to leave it there and they would pick it up, and pay Carville. Well, ever since then, they keep sending us offers for a car we don't even own! They've sent letters written in hand writing using fake names to get our attention. They keep sending us ads and we told them to leave us alone, but the garbage keeps comings. The has to be a LAW to STOP people like this from harassing people. We've heard bad things about this dealership and regret ever going near them!

I am very grateful to this service Department. On the road we experienced a somewhat overheating…read moretransmission and front wheel noise on my Chrysler. My dad and I both suspected a bearing issue! I called many service shops in Greeneville and this was the only one able to get me in the very next day! Thanks to Bobby for making this happen. So appreciated! The car needed transmission service and a wheel bearing! My car is now running smoothly and road worthy again! Thank you!

I cannot say enough good things about the quick service received from Roger at Grooms Auto. My 18…read moreyear old son was traveling from Kentucky to South Carolina and hit a pothole on the highway that damaged his tire and caused him to have to exit the highway. Stuck on a gravel road, my boy sent me his location and Google led me to Grooms Auto. Roger was able to locate him and repair his tire at an extremely reasonable rate. It is difficult to know your kid is stranded a few hundred miles away, but it makes it easier to know there are small businesses like this to help ease the worries.

Our car started having issues as we drove down the mountain and we were able to take it to Grooms,…read morethey were helpful, quick, and a really reasonable price. Highly recommend!

I have never in my life spoken with someone as rude as this person! he was rude, answered the phone…read moreunprofessionally, and hung up on me right as I was about to speak!! if this is how you run a business, then this speaks volumes about your company values!

Unreliable, had car issues and showed up at his location at 8am on Monday. The posted hours are…read more8-5 Monday- Friday. After 15 minutes gave up and went somewhere else. Didn't know if he was a no-show for that day or whether it would be another hour before they decided to come to work. Tried to call the number listed for the business- no answering machine, no ability to leave a message. Understand that sometime things happen but if your running a business, you should at least have a way to contact the business and leave a message or have an after-hours line. If not they show up on time.

Last night my mom was driving on the bypass and her tire popped from some debris left on the road…read morefrom an accident. We were supposed to be headed to Florida early in the morning for my b-day trip, but needed a new tire. We called 6 different places and Porter's were the only shop that had the tire in stock! They were so friendly and let us know they would be ready when we get there. When we did, they had a team of mechanics working on the tire and we were in and out in less than 30 minutes! Highly, highly recommend this shop and team of mechanics! Thank you Porter's!

My Ford escape had engine misfire. They located the problem very quickly. Very honest and friendly…read morepeople. I recommend them very highly.

Real classy, passive aggressive approach to just cut off the EV charger when your charger is…read moreadvertised on several different charging apps. Get a life guys. Update: If you want to be passive aggressive instead of come talk to me..you get whatcha get. Next - Clearly you don't offer free charging cuzzz you kicked me off of it. And the Aubrey's charger is not compatible with my vehicle.

They don't honor their advertisement! waste of time to drive all the way down there to get a car…read morefor NO MONEY DOWN (this is what was advertised) and to have them not keep up with what they say. Go somewhere else and don't waste your time

I have used this place several times but the last time I went there they didn't tighten the plug on…read moremy oil pan! I lost all my oil and when I spoke to the manager about it she offered a refund. However when I returned to the business I was treated rudely by the employees. These folks won't get my business ever again! I highly do not recommend them!

Very shady business practices. I recently received a written offer from Gateway Ford on a new…read more2021 Ford Ranger through an employee discount parther program and have emails from both the General Manager and Sales Manager confirming pricing and as a valid offer. However when contacted they are now refusing to honor it saying they they have suspended participation in ALL PARTNER PROGRAMS I would be skeptical of doing business with Gateway Ford since they refus to honor their written offers, heaven only knows how you may be treated after a purchase. Definitely won't be shopping here!!!

I live in Macon Ga and I called their use car lot about a Bonneville they have. I ask the lady…read moreabout a cash price on the car. She kept telling me to make a cash offer. I'm not making a cash offer from 10 pictures off the internet and I'm not riding 5 1/2 hours to a dealership that is not willing to deal on a car that is overpriced ($5,995) by $1,400, The car books $4,600 is very good condition. I guess they don't want to sell cars.