Reason for Rating:
I am a long-term patient within the Capital Health network (previously with Dr. Kiselova with a 100% perfect payment history). My experience with Dr. Greene, however, has been defined by predatory billing practices and harassment.
Specific Issues:
Technical Billing Inaccuracy (Up-coding): Dr. Greene's office billed a high-level CPT 99214 code for a routine 5-minute existing medication confirmation. Furthermore, they applied a Modifier 25 charge for "significant, separately identifiable evaluation" during a wellness visit where no such additional work was performed. I find this lack of billing integrity unacceptable.
Administrative Harassment: Despite a formal dispute regarding the unjustified charge for my annual physical exam which was 100% covered by the insurance, the office has utilized an aggressive automated system, sending as many as 4 texts and emails in a single 24-hour period. This frequency is excessive and arguably violates the Pennsylvania Fair Credit Extension Uniformity Act (FCEUA).
Wealth Extraction vs. Patient Care: It is clear that the incentive structure in Dr Greene's office prioritizes revenue maximization over patient relationship management.
In a functioning medical system, an annual physical is a baseline for safety. With this doctor, the "wellness" was just a veneer for a billing transaction.
Conclusion:
Due to these extractive practices and the subsequent harassment, I have terminated my relationship with Dr. Greene and transferred my care to a different location within the network. I strongly advise the administration to review the coding patterns for this provider to ensure they align with AMA and CMS guidelines. read more